16908 Juanita Dr Ne, Kenmore, WA | Directions 9802847.750937 -122.250029
Worst Customer Service of the Year – I would like to have given Sundance a good review, reading the other reviews it looks like they do good work. But I had such a bad experience with them I felt like venting. I bought a Livingsocial voucher for them last year and noticed that it was about to expire in January so I call them and it went to voice mail, and I left a message. I got a call back saying that they were completely booked until the next month, so I made the appointment with them, going through all the steps, including giving them all my information. I asked if it was going to be okay since my voucher was going to expired before the appointment and they were okay with it which was very cool of them. In fact, if they would have just said it couldn't be used that would have been a better experience then what ended up happening.
Time passes and I realize that my appointment is coming up and I receive a mass email from them about cancellation procedure and the fact that they were fully booked through February (keep this in mind) and I sent them an email asking when my appointment was because I knew it was approaching. I receive an email saying I had no appointment and that I was a no show back in September. The date they gave me was a Tuesday a week after a got a puppy and there was no way I would have ever scheduled an appointment then (I know this isn't proof of not scheduling, just my internal dialog).
So, I check my calendar and I don't have anything for that day so I email and call them telling them it must have been a mistake. I get a call back and the lady on the phone tells me she specifically remembers that day and that she remembers calling me and leaving a voice message and that I was the only person that could have left the information (side note: after that call I went and checked my phone records from that month and there was no call on that day from the business number and I never got a voice message from them either). If that information was in there then why would I have been allowed to schedule an appointment? How was it that I was not scheduled in February and then a little while later, I was scheduled but had to pay the full price?
The lady went on to tell me that the blame was all mine, that they wouldn't have had my information had I not schedule the appointment back in September, however, they would have had it because I scheduled the appointment for February, which they were now saying that I had, and could still come in for it, but I'd have to pay full price for it (I know I mentioned this twice, but it's just that absurd). Who in their right mind would think someone would still go in and pay full price for a massage after that interaction? She indirectly called me a liar. Needless to say I told her that I would not be coming in for that appointment and waited for her to finish her apology for the confusion, which was worded exactly as it was in the email, showing how sincere it really was.
PS. I should also add that while on the phone and typing emails I restrained myself from getting upset, and was polite. None of this customer service was due to me being mean or bullying her, this was simply the way she planned out handling the situation.
They are THE BEST!! – I'm a professional horse trainer and always have an injury of some kind! There is nothing better than a good massage to straighten out the kinks. They are the very best! Ask for Talitha!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Sundance Massage on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.