Kent >Storage > Neighbors Moving & Storage
Neighbors Moving and Storage offered me a compete service. I called their sales rep several times with questions and doubts and she always gave me prompt responses. The communication was excellent and everyone was polite and respectful. I’m gonna move again by June next year and I am happy I don’t have to experience the stress of choosing a company again.
I'm surprised to see these two reviews because I had a completely different situation. Maybe they have changed over the past years I don't know. I got three movers who arrived on time. They packed and loaded everything without causing any damage and the delivery was done promptly. Thank god I had a better luck than these girls.
Check them out on the Better Business Bureau 1st!.
I received a great quote the phone. Requested 3 movers because of heavy items but only 2 movers showed up. They failed to use blankets to cover my belongings and gouged up the walls of the house when lifting heavier items. When the move was complete (I am one person with 1 bedroom worth of stuff, they took 4 hours to move me!) they raised the initial price. After contacting the company repeatedly (they only reply to certified mail and do not return phone calls) It has been 7 months and I am still trying to get a damage claim finalized with them.
Do your research and check them out online nd through the Better Business Burea. I should have!
Do Your Homework Before you Hire these Guys.
This company sent movers that refused to load most of our heavy stuff! The reason you hire a professional mover duh! We ended up moving the washer and dryer as well as many other things. We paid Neighbors Moving almost $1,000.00 for a move we had to complete ourselves.
I faxed a complaint to Neighbors Moving and Storage along with tariff 15-C (DO NOT ever hire a mover without reading this first you can find tariff 15-c on The WUTC site and searching for Tariff 15-c ) telling them I would be filing a complaint with the Washington State Utilities and Transportation Commission if this issue is not resolved soon. That afternoon I received a phone call agreeing to resolve this issue if I agreed to NOT file any complaints. They wanted to negotiate the amount of the settlement but I had a number I felt was fair and stuck to it.
I did receive a settlement check within 7 days of signing a document that stated I would not hold them responsible for any further financial liability in this incident.
BE WARNED KNOW YOUR RIGHTS IF YOU USE THESE GUYS OR ANY OTHER MOVER!
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