Seattle >Hansen Bros. Moving & Storage
10750 Aurora Ave N, Seattle, WA | Directions 9813347.70805 -122.34478
M-F 8am-6pm, Sa 9am-midnight, Su Closed
Neighborhoods: Northwest Seattle, Northwest
Retiring to AZ – We moved to Seattle 8 years ago using Bekins Van Lines. When we decided that we were going to retire to Arizona, we called the local Bekins agent, Hansen Brothers. It turned out that they weren't a Bekins agent any longer, but now are an Allied agent. We went ahead and had them come out for an estimate. Paula was extremely helpful in providing a concise and clear estimate of our charges. Our move went off without a hitch and we couldn't be happier. We will be telling our friends.
Finally a good mover – My husband and I have had a number of moves in our lives and it has always been a stressful experience and left us feeling nervous for the next one. This time was so much different. Hansen's really took care of us from start to finish. I can't say enough about how nice they were. Everything moved without any damage and under the estimated price.
From Bothell to Sultan – We bought a home with horse property in Sultan. There was no way we were moving ourselves, so we called Hansen Bros Moving,( they were referred by a friend) and it was great! I will refer them to everyone.
Great Mover! – This is the 2nd time we've used Hansen Bros for a move. They have done a great job for us both times. Paula gave an accurate estimate and the crew moved everything out and into our new home without a problem. Five gold stars for them!
Awesome Movers – We bought a new house in Edmonds and had Hansen Bros. move us out of our house in Mountlake Terrace. The salesperson was professional and really nice and spent more time talking about our concerns than the other couple of people we got estimates from. They showed up on time and got to work right away. The lead mover also talked to us about everything and made sure that we were taken care of. Everything showed up at the other end with no damage and in a half hour less than the estimate. Great move and I will be telling my friends to use them for sure.
Great Mover - but wrong contact info on here – I have used quite a few moving companies, and Hansen Bros. came highly reccommended by a couple of co-workers. I was not dissappointed. They gave me a free and accurate estimate and then performed the move efficiently and professionally. I would definitely use them again and will pass their name along to my acquaintances. The contact information on here is wrong though - their address is at 12645 Stone Ave N, Seattle and their phone # is 206-365-8183.
What a crew – What a pleasure it was to deal with this company. From the initail call to the last box. We called and set up an appointment for a lady to come give us an estimate. She was knowledgeable and helpful troughout the move. Then the dispatcher called to confirm the move and answered all our questions in a professional and helpful maner. The crew showed up and loaded and unload our entire house in one day. Just watching them we where worn out, but they had energy to spare when they where done. They where professional and careful with our stuff all while having fun. I would recommend this company to anybody moving.
Get it in writing and get a witness to your conversation – I had my shipment in storage at Bekins (agent Hansen Brothers in Newcastle). I scheduled my property to be delivered to me here in Laurel, MS. I contacted John Burlingame, the sales rep, to see when they can get my property delivered to me. John never contacted me any time to let me know the particulars on the movement; I did all the contacting. John told me that it would cost me $1500.00 for the transportation cost and $200.00 to have a crew watch them download my property out of storage, repacked and shipped. I was told that this was necessary.
When my property arrived, you can imagine how surprised I was to find that the property was shipped in the boxes that I packed them in. On March 24, 2008, John Burlingame called me (only the 2nd call he ever placed to me). He stated that the $1700.00 paid for everything. Then I started thinking, if he didn't use the $200.00 for the crew, I was entitled to the difference back - $200.00 minus the Feb & prorated Mar storage rental = $142.00 + 75.72 (the amount that I had paid to catch up my storage). I contacted the accounts receivable department and spoke to Wayne. Wayne told me that he would have to get with John Burlingame and get the details before they can issue any thing and he would call me back. That was 2 1/2 weeks ago (mind you, Wayne said that he called me but didn't get to leave a message). By this time, I was and am out of patience and ticked off.
Today, April 17, 2008, I called to ask to speak to Wayne's boss, Dave Cohen(?). Dave must have relayed the message to Wayne because Wayne called me back. I was angry and told Wayne to put me on speaker phone and get me John Burlingame and Dave Cohen. Wayne only got John. John fed me this story about all these "other" charges that had to be paid for and basically went out of his way and eliminated these other costs for me when he should have told me up front what it will cost. Now it looks like a scam to me. MOVER BEWARE.
The worst moving company I've ever dealt with – These guys 'lost our paperwork', didn't show up at their appointed time (vacation time had been taken from work and day care arranged for our toddler twins) and then didn't make any effort to accomodate us. The earliest they could fit us in was 2 days later. They didn't apologize and barely acknowledged their mistake. It was the most unproffesional behavior I've ever experienced in movers and i've used all levels from 'man with a van' up to this supposedly pro (and expensive) level. In a panic we called around and '"Miracle Movers" took us on (for a lower price) with just a few hours notice. The guys who moved us were on an unexpected third move that day but were quick, polite and careful even though they were tired and sweaty. Never use Hansen Bros., call "Miracle Movers" instead.
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