Doral >Doral Lincoln
9000 NW 12 Street, Doral, FL | Directions 3317225.783249 -80.342389
M-Sa 9am-9pm, Su 11am-7pm
Incompetent salesmen - Albert & mgr, Mario Gadea – Compliant is with the incompetent salespeople, in particular Albert & his sales manager Mario Gadea. I was shoping for a specific color vehicle that was not available in my area (I am 4 hours away). The vehicle was showing available at Doral, so I applied for a loan for this specific vehicle ONLY. Immediately on Friday night Albert calls me eagerly to sell me that vehicle and advised my financing was approved. Again, on Saturday he calls me back to discuss the pickup or delivery of this vehicle (due to the distance). Then he ignores me all day long. Later in that evening, the car is no longer listed on the website & I thought that is because I have purchased same. However, when he has failed to call me back to discuss the delivery of the vehicle I had called multiple times that day and everytime he hangs up on me (call rings a few times and he throws me into a nonset up VoiceMail or he just picks up and hangs up on me). Finally, I reach a saleslady who advised the car sold that afternoon. As he still will not call me back or answer my phone I reach another salesrep who is helpful and advised that Albert made a mistake – you say!!! – and the car was sold on Friday. So Albert had been trying to sell me a car that he failed to research had sold the day before to someone else. (he had 3 separate opportunities to find this out & even was so incompetent he was trying to arrange the delivery of a vehicle sold to someone else to me). Now I have a hit on my credit report and wasted a day of my life, when I could have been searching at another dealership. It is one thing to make a mistake but then to continuously keep hanging his phone up on me (my area code is out of state so I have an obvious phone #). Also the sales manager Mario Gadea could not be professional and apologize for his actions. Funny, how he called me 4 times in a row on Friday night to sell me the vehicle, but once he made a mistake, he ignores me (this is what gives car salesmen a BAD name) Obviously, he needs some training in re: to verbal contracts as the dealership is liable for his actions/behavior & I will be filing the appropriate complaints on this dealership and 2 employees.
good staff – I purchased my Lincoln from Doral Lincoln and when I was in the market for a new car my first choice was once again Doral Lincoln. I purchased a beautiful new Lincoln and gave my old one to my daughter. Thank you!
Good job – I recently purchased a great new Lincoln from Doral and it was a great experience. Everything went smoothly and I feel like I got an excellent deal. Thanks!
Great exprience – I don't know who these people spoke to, but I had a great experience buying my Lincoln Navigator there last year, and my daughters MKX recently. Great price and friendly staff! I would recommend them to family and friends!
nice job – Best experience I've ever had shopping for a car! Definitely will go back for my next car!! Thank you for all your help!!
Exceptional! – I had a great experience buying my Lincoln Navigator there last year, and my daughters MKX recently. Great price and friendly staff! I would recommend them to family and friends!
Cheaters - don't buy – TOTAL FELONY! Bought a car with a oil leak which they were to repair before delivery. Then drove one mile and the alarm light went on. Called Jorge who said it was fixed and to keep on driving. Took it anyway to an expert who informed the car was not repaired as agreed and the estimate came out at 10.000$. Met 3 times with GM Hector trying nicely to solve the problem. He never replies as agreed. The process have now lasted 3 months. Very supprised how a family owned company can work like this? Have to take them to court for FRAUD! Even signatures in the purchase letters were falsifield! Simply do not buy from them! CURRENTLY DO NOT EVEN KNOW WHERE MY CAR IS.
AVOID THEM !!!
Friendly!! – I visited a lot of different dealers in the area and they were, by far, the most helpful. The salesmen were very knowledgeable and took time to listen to what I wanted/needed. At no point did I feel like I was being rushed, or pushed into making a purchase I was not comfortable making-- unlike some other dealers in the area. They have even done a great job keeping in touch with me after the purchase to make sure my car meets my expectations. Overall, great experience. No complaints!
Nice job – I love my used 2007 Lincoln MKX, I used to drive a Mercedes C240 and was not sure if I wanted to switch to an SUV, but it was a great decision. The first time I went I just took a look around to see if I saw anything I liked, the sales man was not pushy at all. When I returned I was ready to buy and it was a painless process, I was in an out in an hour with my new car. I've had my car for a few months now and it has not given me any problems, I am very happy with my purchase and will definitely go back for my next car.
great dealer – A great help in a time of crisis!! I had to have my car towed here. They went out of his way to save me money, and did a fantastic job on my car.
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