487 Main Rd, Riverhead, NY | Directions 1190140.918560 -72.656900
Mon - Sat, 10am - 8pm, Sun, 10am - 6pm
Neighborhoods: Long Island
I bought a sweet lil puppy on oct.13/12..she passed away on oct. 21/12 from PARVO VIRUS. Now i can't get any positive response from the staff (John)...he took my money but now he says he's just an employeeeeeee.....i produced all the necessary paper work needed for a lawful refund..it's now nov.7/12and i have a Dead 10wk old 3lb. pup buried in my back yard and no refund or vet fees...some EXPERIENCE.... i'am posting more info on BBB,"Rip Off" & Yelp .....
princess Tiana's first year – we purchased Princess Tiana from Puppy Experience last March (2011), after our Bichon passed after 13 yrs. She is a tiny Ruby Cavalier. Initially she had kennel cough which led to pneumonia but our 2.6 lb. baby thrived and grew into a 14 lb, treasure. She is healthy, smart and playful and I will never regret walking into Puppy Experience that Sat. As soon as we saw her we knew she needed us to "rescue" her from her little puppy crib and we are so glad we did. Somehow P.E. had exactly what we needed!
sampson is the best puppy!!!! – i bought sampson from the puppy experience last week he is a beagle and i absolutly love him! i found the staff to b very helpfull and and they called me like al the time since i brought him home so that they can help me with training and everything else i need the place was rly clean and the puppies all looked very active and healthy ive been in here b4 just to play with the puppies and i think thats great it rly like socializes them ... sampson gets along great with my pitbull nicole and i think hes a great addition to my family !!! thank you jenna and john!!!
The Puppy Experience...Experience – I have been a dog owner my whole life and have owned as many as 5 at once.And I bought my last 2 from the puppy experience.
My family and I shopped around not so much for the best price,but the best treated .I went to 10 or 12 stores throughout the Island.I didn't like what I found..Most places smelled horrible.(The Puppy Depot was the worst. Undocumented workers and filthy) Cleanliness is next to Godliness.
And the people who work there either not knowledgeable,or just down right rude..(Helen at the Sportsmen Kennel I think was drunk as well)
Anyway we put it to a family vote and The Puppy Experience won hand down.The place was very clean & the salespeople very helpful.They provided me with all info I asked for as per state and federal law requires.
The dogs bought were healthy and seemed happy to me.
So I don't understand the posts Iv'e been reading.Well I guess the saying is right "He who made kittens put snakes in the grass." I had none of those experience's .Even my kids thought the place was the best out of all the places we went..
So this was my experience at The Puppy Experience.
Its Hard Being In The Spotlight Sometimes ! – I guess being the most respectable pet store and having the largest customer base on long island and the tri state area can cause a company to be in the spotlight quite a bit especially in such a controversial business as this. The Puppy Experience Never had to take short cuts because the kennel is located in such a great area. The traffic alone from people who come from all areas simply to pumpkin pick, wine taste, apple pick, strawberry pick, x-mass tree picking, boating, travel the ferry in orient, fox woods, restaurants, north fork, Tanger Outlets, Aquarium and many other fun filled family activities. Coincidentally these people do pass by this beautiful place and love stopping by. The Puppy Experience has great dogs and are all from USDA breeders. The Puppy Experience challenges anyone who believes differently to come and look over all breeder information on any of there dogs. . Inspectors from the state have been to The Puppy Experience and are aware of the animal activists & other pet stores that sole intent is to slander for there own radical beliefs. These groups of people are being privately investigated and exposed to a class action lawsuit by The Puppy Experience. The Puppy Experience was happy to hear that Mr. Thompson from the SPCA had also been to The Puppy Experience. During one of his visits a customer spoke to him while at the store. This was not known by The Puppy Experience at the time. The Puppy Experience days later found out commented on the internet that this SPCA officer told her that he bought and boarded a dog for his niece there. She then stated how comforting it was to have a uniformed SPCA officer telling her this. This is why The Puppy Experience is not surprised to hear these things especially this time of year. The Puppy Experience spoke to the parties mentioned in the allegations that unregistered puppies were brought to The Puppy Experience which was unfounded. The puppies went back to the breeders and also to The Puppy Depot (AKA Peebles) Located in Medford and Sportsman Kennels Located in Manorville. The Puppy Experience Success and Popularity has been under attack for many years. Unfortunately the animal activists, disgruntled employees and envious pet stores put the attack on the biggest and the best. Any relationships that The Puppy Experience endures is only in its best interest of its puppies, customers, family & staff. The Puppy Experience does not condone anyone who has to cheat or take short cuts. Puppy stores like Yippity Yap who made channel 12 news for not providing breeder info and buying from puppy mills, Sportsman Kennels (Also known as the death Chamber) who also buys from puppy mills & puppy brokers. They also hide behind their fake breeding stock which they lie about, forge registration paperwork and say there puppies are bred from their older dogs posing as parents on their premises. Puppy Depot Well known for Jordans emaciated dogs, smell and hygiene was also shut down for the same reasons as Yuppy Puppy. Now its being run as Peebles. The Puppy Experience does not condone this behavior. The Puppy Experience has always been known for its 5 Year Health Warranty, Cleanliness, and its great vet relationships throughout Long Island. The Puppy Experience has been in business long enough to understand how far people will go to discriminate against them even with false accusations of medicine practicing, and sick dogs. The Puppy Experience Spares no expense with a team of vets that take care of all the puppies The Puppy Experience has been in business for a long time and loves helping customers find new homes for there new puppies. The Puppy Experience must be doing something right to do as well as they have. The proven fruits of The Puppy Experience will hopefully be cast down for generations to come. We need a great place like this to find a great dog.
This place was mortifying.... – This place was beyond awful. The people were awful, the dogs were in sick little cribs and some were even in the windows where the sun could just sit on them directly. It was completely disappointing that someone could do this and think it's okay. Truly heartbreaking. The threatening reviews all over the internet from the owner are also concerning enough, it seems odd that he has had to post numerous posts about threats and hunting people down. While I would agree people go too far (which the staff there clearly know about as they kicked me out of the store for asking for paperwork on a dog) there's no reason to threaten people personally. The fact of the matter was this place was completely heartbreaking, from the dogs that clearly seemed in poor health (i've now found out numerous people have purchased dogs with pneumonia from them) to the staff that were nasty and not at all observant of the people in the store sticking there hands in all the "cribs" picking up these young dogs. It was absolutely awful and a truly upsetting experience.
Luv Our Puppies – I originally purchase a basset hound named Otis in June 2010. He came with some problems but Puppy Experience quickly resolved them in a professional manner, never leaving my with any questions. I went back again in Sept 2011 and got another bassett hound, Lola, as a playmate for Otis and it has been the best thing thing I could have done.
All business's have consumer complaints, but if they are resolved in a professional manner and not pushed aside, then its all good
puppy mill puppies- all of them. – horrible horrible place that gets ALL their puppies from puppy mills (they lie and say they are from breeders- go ahead- call ANY breeder and ask if they have EVER sold one single puppy to a puppy store! not only would they not ethically- it doesn't even make financial sense for them to do so). as a local vet tech i have had to watch family after family get their hearts broken when the sick puppies from Puppy Experience die after huge vet bills trying to save them. YOU ARE NOT RESCUING A PUPPY by buying from here- instead you are keeping the puppy mills and places like this in operation, keeping the cruelty in operation. (notice the Hummer and Corvette outside store that owner has? bought with blood money). STAY FAR FAR AWAY FROM THERE. google puppy mills to see what genetic stock these pups come from and the lifetime of misery and vet bills you will incur buying one. ~local veterinary professional.
ps. the 'stern warning' the moron owner wrote over on side there is a joke. no one can be "prosecuted" for giving a negative review of a business- this is the United States~ try looking up the 1st Amendment...if that isn't over your 5th grade reading level scott.
From the Owner – This is a STERN WARNING to all cowardly lying cyber bullies. This is the owner of the puppy experience. The five of you have already received service of possible prosecution for threats to my family, defamation, and slander. Your threats are empty but mine are not. I now have in place a team of attorneys whom you have been warned by , a team of programmers that are waiting for the next fake email address ,user name, location, and IP address. my attorney and hired team of programmers have all the tools necessary to find you, stop you, , and with all the power within the lord god, prosecute you to the fullest extent of the law. you have gotten your message across to the community. YOU DON'T LIKE THIS PUPPY STORE. ANYTHING ABOVE AND BEYOND THAT IS BULLYING, THAT IS SOMETHING I NEVER STOOD FOR AND NEVER WILL. SO GO AHEAD AND MAKE YOUR NEXT POST AND I WILL HAVE YOU IN COURT SO FAST TAKING EVERYTHING YOU'VE EVER WORKED FOR.
ABUSE...PART TWO – Let me start this by saying - NICE TRY WITH DELETING MY POST FROM YESTERDAY. Just proves my point about this place.
I AGREE with fredandginger! I drove by this place 3 times this weekend and every time they had puppies in a TINY cage in the blaring sun with hamster water bottles and no SHADE! That is abuse! Dog can only sweat very little through their paws so keeping them in the direct sunlight, especially on a day like yesterday, is awful.
My sister also made the mistake of going in this "store" where someone who worked there, woke the puppies up so they could see how "cute" they were, by taking a stick and hitting the cages - is this prison??
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