24411 Health Center Dr Suite 640, Laguna Hills, CA | Directions 9265333.60875353217125 -117.70764157176018
M-Th 9am-5pm, F 8am-midnight, Sa-Su Closed
Beware – Saddleback Women's Medical Group and Dr. Julie Kim are simply business people. They are not responsible care givers. If you are considering any care at Saddleback Women's Medical Group, please visit the waiting room for an hour, during a normal business day. You will see that they fill the waiting room with far too many patients, all of whom are waiting for at-least an hour after their scheduled appointment time, to see the doctor. They normally cannot schedule an appointment within less than 30 days, and even in the case of emergencies, Dr Julie Kim waits several days to return phone calls. However, that is not the worst of it. Being busy is not necessarily irresponsible, but Dr. Julie Kim is so busy that she forgot to prepare prescriptions for me, prior to a surgery, admitted that she forgot, and then hastily changed her story to state that prescriptions were not needed. Dr. Julie Kim is so busy that she missed my appointment to follow-up post surgery, and never even called, despite the fact that I called her office several times. It’s very clear that Saddleback Women's Medical Group and Dr. Julie Kim purposely established a phone system of gatekeepers, to insulate them from the patients in-need , so they can continue to cash-in on patients who have not yet realized that Saddleback Women's Medical Group and Dr. Julie Kim only care about the money, are focused on processing more patients than they can handle, and couldn’t care less about their patients’ well being or their own relationship with the patients.
Poor Communication Poor Service – A week ago had consultation appt. with Dr. Julie Kim (waited for 35 days for this appt. calling daily to see if there were any cancellations as time was of the essence). Day of appt, showed up on time to find out she needed to deliver a baby. Not happy but, I understand. Finally got in to see Dr. Kim and not even 3 minutes later, there was someone banging on the door telling her she needed to go to another procedure. My consult appt. was rushed. Needed to have the procedure done asap as my health is at risk. Showed up for my appt. on time and on Zanax and Percoset (medications I was told to take 1 hour prior to procedure and that I horribly hate to take as I do not care for much medicine in my body). I was brought in to Dr. Kims office at 3:25, told that it would be a little bit as the procedure room was being utilized. Dr. Kim comes in about 3:30 to tell me she was canceling my appt. My husband closed his practice at 2pm in order to take care of our children and my friend drove from Riverside to take me to my appt. This office has poor communication skills amongst each other and Dr. Kim is so busy that she should consider closing her practice in order to give adequate attention to her current patients.
hard to deal with and very disorganized – this office is so hard to deal with. it's very disorganized and they're extremely stressful to deal with. they keep rescheduling my appointments the last minute. one time, i was already there for my appointment, had to wait for an extremely long time for them to take me in, after an hour of waiting, they finally called me in. when i got there, it turns out, my obgyn, had a scheduled operation. it wasn't even an emergency, so it means it was a scheduling error on their end. the doctor saw me for a minute or two, then asked me to come back to continue with my check up. the admin had the nerve to charge me for co-pay when they were the ones who made the scheduling error. my obgyn was ok, but the admins there are just a pain to deal with. they don't care about the patients. it's just a job for them. i really like my obgyn, but i hate having to deal with their admins. i'll find a new doctor soon.
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