12417 Shirley St, Omaha, NE | Directions 6814441.240637 -96.108671
Most unpleasant massage ever. – I really don't know where to begin...well, I was surprised from the start. Balance Matters is run in a very small "office" - it's more like a small hallway. I had to use the restroom before my massage and when I came out my masseuse was waiting just steps from the door. I'm not the type to judge on appearance, but my masseuse looked like he just got done working at the construction site - at least it looked like he showered before the massage.
When we got in the room he told me he wouldn't be able to do the hot stone massage because he was unaware his first massage was hot stone. My massage was at 3pm and I had booked online a week in advance! So, my options were now deep tissue or cupping. I'm always up for something new and was assured the cupping massage would be best. I was informed the cups would leave marks for a few days, but they wouldn't be bruises and they would be just on my backs and legs. This was imperative because it was my birthday and my husband was taking me out to dinner!
Now to the massage. While lying down on the bed I noticed how stained the carpet was. It was ridiculous! Not something you should see in a business - especially when your naked under a sheet! The cupping was not enjoyable at all. I could do a better job with the cups. I was oiled and then he used a plastic/rubbery cup to suction my skin and then move it back and forth over the area repeatedly. Then glass looking cups were put on one side while he did the other side of my back. The worst part was when he was the massaging cup on my neck - ouch!
The massage lasted an hour. While I was getting ready to leave, I looked all over the room for certification because I seriously question whether or not he was legit! I didn't find any. Shouldn't that be on display in such a small office?
I was still going to leave a tip, but once I was up front I was handed a sheet of their other services and more information about cupping massage (that would have been more helpful BEFORE the massage) and then my masseuse and the woman at reception left and went to the back. I stood there for a few seconds and when I realized they weren't coming back - I bolted.
Fast forward a couple hours later. My back is full of round purple marks. These look worse than bruises! My husband also noticed that there was a huge hickey like mark on my neck while we were headed out for my birthday dinner. Luckily he caught it in time and I was able to redo my hair to cover it up!
This is lengthy review, sorry - but there was a lot to say! I've never left a review before, but it seems justified.
WORST EXPERIENCE I HAVE EVER HAD!!! DO NOT GO HERE!!!!! – WORST EXPERIENCE I HAVE EVER HAD!!! DO NOT GO HERE!!!!!
There are so many problems with this place, it is ridiculous! THE WORST EXPERIENCE I HAVE EVER HAD!!! NO ONE ANSWERS THE PHONE HERE!!! If you leave a message, they might call you back several hours later, but more than likely it will be a day or two later. When I finally got my massage scheduled, and I was waiting in the office, I called their work phone just to see if their non existent phone would ring. Turns out, they don't have a phone in their office at all. No wonder you can't get anyone to answer!
Their email and answering machine will direct you to their online appointment booking website, which is useless since it only shows times for the next few weeks, which doesn't help if you need it to be on a weekend, which means you might have to book further than a few weeks. And don't even think about rescheduling! What a nightmare!
Then I was suckered into a cupping massage instead of a deep tissue massage. Which wasn't terrible, but deep tissue would have been better since I have a lot of tension in my neck, but with all my hair it prevented the guy from getting the suction cups to stick. And the masseuse was dressed like he was about to go to a Metallica concert. Very unprofessional. I was brought in for my massage late, and it ended early. I feel like I should get a 60 minute massage if I pay for it.
The real problem though was with the owner. After the massage, the owner was sitting at the receptionists desk when I went to schedule my next appointment (and leave a tip) since my girlfriend had gifted me a Groupon for Valentines Day as well (so I essentially had two Groupons to the same place).
She told me that they would not honor the second Groupon, and that I would have to tell my girlfriend she would have to refund it. She got angry, and annoyed right from the beginning. I told her I didn't agree with that since it was given to me as a gift for Valentines day. She told me that I was now supposed to go tell my girlfriend to take her gift back that she put a lot of thought into. She didn't care. She was incredibly rude, and almost threw me out! I cursed a few times and left.
Because of this she had her husband call or whoever he was to tell me and my girlfriend that we are both banned from their business, and to call Groupon to get a refund. Why I am getting blamed for the stick up her a$$ is beyond me. Not only that, but why is my girlfriend getting blamed?!
The owner is the worst. Why she did not just calmly explain how the promotion worked is unbelievable. She got angry, and annoyed right from the beginning, and instead of trying to calmly explain why she would not honor the Groupon my girlfriend so lovingly spent money on, and gave to me, she threw me out and banned us both.
There was not a single enjoyable moment that I have experience while dealing with this business. From trying to schedule an appointment, to trying to leave a tip. Unbelievable!!!!!!!!!!!!
An hour Massage? – The massage parlor occupies one room in the corner of an office building. It is warm and the music is soothing, however, you can hear people outside the door talking. The bed is comfortable and clean. I had purchased an hour massage through Groupon. The massage was good and she asks if you want firm or light touch and whether you prefer a quiet atmosphere or like to talk. It could have been a 4 star massage except for the fact that it was only 45 minutes on the table. I was brought in 5 minutes after my appointment time, it took 5 minutes to talk to her and undress, and she ended 5 minutes early to redress. An hour massage should be 60 minutes of hands on massage.
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