Garner >Auto Dealers > Capital Chrysler Jeep Dodge
200 Waterfield Ridge Pl, Garner, NC | Directions 2752935.688510 -78.558962
Monday-Friday 7:30am-6:00pm ; Saturday 8:00am-3:00pm ; Sunday Closed
on 04\24\14 I had ti take my pick-up in to the dealer for some recall work when given the keys to my truck this service guy was to take my truck into the garage bay for the work in the mean time I was walking around looking at new car and to my surprise I hear this vehicle being dog in the parking lot so I stop as to not get hit when I looked up it was my truck being driven at a high rate of speed and the sound of the engine was roaring to get more speed so I stop the guy and told him not to dog my truck because I don't dog mu truck and if I catch him again I will be talking to the dealer manager,, I have never had any dealer employee dog my vehicle as this service person did not to say how much I was upset but in the parking lot at that. it just goes to show you that behind your back you vehicle take abuse from the same people that you trust it to fix the problems so from this day on I will not take any business to that dealer and for that matter I will also inform my family and friends as to not do business with capitol Chrysler . I am not pleased about what happen one iota
Service Customers Beware – I brought a car in for service, that I had purchased from them. During their "repair", they exploded both rear axles. Since then, they have refused to look at the vehicle again or return any calls.
Best all around experience – We have had our Durango serviced many times here. When we started looking around (a year ago) we decided on the new Durango. We went in and met David Wynne, who was very helpful in the process. He took his time with us and understood we were not making a quick design. When the new Durango came out (six months later) we decided it was not what we wanted. We decided on a Jeep Grand Cherokee and started the process. I buy many fleet vehicles and this was no different. We set the price and purchased the vehicle. You need to see David when you are looking for a vehicle. He worked with us, called and gave us updates on delivery and followed up several times after the purchase. I will be purchasing a new truck in the next year and will definitely be buying from David.
This is a dealership. They have to make money. I am a business owner and understand the reality of overhead. I always ask, how much would you charge? The average person has no idea what it takes to run a business and have qualified trained staff. If you don’t want to pay, find a friend and let them fix it until you are tired of fixing it and then take it to the professionals and have it done right.
I ‘M JUST SAYING…………………
Sneaky Service Charges – This dealership is known for being sneaky with service charges. Unfortunately, I was not aware of this until I had my own personal experience with them. I was not informed of actual labor costs when agreeing to service. I was charged $20.00 labor to insert 2 screws into the panel in my drivers seat. I was also charged $100.00 to insert a battery. These charges above and beyond excessive. Sadly, after complaining, management had no desire to work with us. Seems that at Capitol Chrysler, Jeep, Dodge the customer is anything but right.
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