3395 Federal Blvd. , Englewood, CO | Directions 8011039.655623 -105.025657
M-F 8:00am - 6:00pm, Sa 9:00am - 2:00pm
No Integrity. I took my 2011 Subaru Outback to them because it was overheating. At first they could not determine what was wrong so they suggested changing the filters and thermostat and flush the coolant ($250, but totally shooting in the dark). When it overheated again I took it back and they determined that it was a faulty ECM ($850, and said they would guarantee their work if it ended up not solving the problem). My husband specifically asked if they had checked all the other components (i.e. radiator, heads, water pump, electrical system and they said everything else checked out, it was definitely the ECM.) It still continued to overheat so we took it back a third time at which point they said it was a clogged radiator ($500 more even though the owner himself had promised that there would be no charge for this thrid service). It continued to overheat so they finally decided it must be a head problem (that one came with a price tag of over $2000 but they said they would cut us a break and only charge $1700). In the end we took it to a dealer who not only fixed the problem in a single day (under warranty) but mentioned Roos had used the wrong coolant and put in the wrong size filters. When I went back to Roos to let them know they said things like, Sorry, that's really unfortunate, the tech we had working on your car was new, we started using the wrong coolant on purpose because the correct coolant is sooo expensive, etc. I couldn't believe what I was hearing. Again, no integrity and really poor service. If you don't know how to fix a problem, you should say so and not waste everyone's time and money. (Oh, I amlost forgot, when they replaced the car's ECM they could not get it to sync with my remote start and just handed it back to me and said, oh well). There was not one thing that they did right.
My wife and I have taken our Subaru Outbacks here for several years. We have always been very pleased with the service. The prices are fair, and they never try to push unnecessary repairs on us. To the contrary, they often try to save us money (i.e. only make repairs when needed, and recommend affordable alternative repair options) while keeping our Outbacks in good working order. An honest and competent place, highly recommended.
I don"t know about those other reviews, all I can write is what I have experienced with Roos Only. I only have praise for this place that my brother a former auto mechanic (he moved) told me to go to because he trusted them and had use them for his mechanic business. I have been using Roos since 2008, they are good, trusting people and have alway done right by me. My last vist which was today (emergency) the owner gave his own time to help me fix the problem, which was electrical. It would of cost me $250 to $300.00 else were. The owner did not only take this on himself because they were very busy, but he only charged $150.00. Now thats pretty good business I must say. Have been with them 4 yrs. I trust only them. They have treated me fairly in all aspects, especially being a women.
Yeah for Roos Only
Fantastic customer service and excellent mechanical work. This is the only shop I allow to work on my car. They really take care of their customers.
My first time here. All seems good. Thanks for the good work.
Im a repeat customer and love the honesty and reliable work thats been done on my wax. Thank you Travis. Appreciated it and all who helped out. Denise is very polite and helpful-Thank you
Thanks you for everything – Greg you are the bomb. Thank you for everything! I love you guys
Always is a pleasure to bring my car here for service- I will never go anywhere else!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Roos Only on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.