6840 Vincent Dr, Colorado Springs, CO | Directions 8091838.931453 -104.811605
Sun Closed;Mon: 8:30 a.m.-9:00 p.m.;Tue: 8:30 a.m.-9:00 p.m.;Wed: 8:30 a.m.-9:00 p.m.;Thu: 8:30 a.m.-9:00 p.m.;Fri: 8:30 a.m.-9:00 p.m.;Sat: 8:30 a.m.-9:00 p.m.;
Neighborhoods: Northeast Colorado Springs
WORST EXPERIENCE EVER. Please do your research on Woodmen Nissan before you buy. I wish I had! First of all, they have a “F” rating with the Better Business Bureau. Also, the reviews from recent customers are awful. I don’t even know where to start with the issues that I experienced after I purchased a Nissan Certified Pre-Owned vehicle from Woodmen Nissan. The sales reps are rude and will tell you ANYTHING (worse than other dealers) to get you to buy a car. Their pressure tactics are unlike any I’ve ever experienced. I was told that since the car is Nissan Certified Pre-Owned, it would be a like-new car when the dealer completed the work we agreed upon (interior detailing, paint chips, windshield chip, etc). I did not get all of this work in writing – BIG mistake. Even though the car was certified, they repeatedly refused to do the work. I attempted to contact Brock Wilson, the General Sales Manager, but he did not respond to my email. At that point, I was forced to contact Nissan Regional. Brock Wilson and Todd Miller (User Car Manager) are HORRIBLE. Todd Miller actually swore at one of my friends (a fellow dealership owner) when he called to try to resolve the issues. Todd Miller told him “I don’t give a sh*t who you are or who you tell.” It was only after I contacted Nissan Regional that Brock responded to my email. He also left me a very rude voicemail telling me “I hate to break it to you, but you purchased a USED car. I’m not going to ‘rebuild’ a used car for you. This case is closed.” The only thing that “saved” me from putting my own money into this car was the fact that it was a Nissan Certified Pre-Owned vehicle and it should not have even been on the lot in the condition that it was. Todd Miller told Nissan Regional that they were trying to fix the issues with my car, but I was not showing up to appointments. That was a total lie. I was able to reach out to Mike Jackson, the GM of Woodmen Nissan, and he fixed everything for me. Of course, this was the FOURTH time I brought it in and it was over a month since I originally purchased the car. The bottom line is that no one at Woodmen Nissan cares about the treatment of their customers. They CERTAINLY don’t care about their reputation or “word of mouth”. I would never let ANYONE buy a car from this dealer. The deal that they give you is not worth the trouble you will experience after. I’ve talked to other people who have purchased cars here with bad brakes and other safety issues. I can’t believe a company like this is still in business. They were hoping I was just a dumb girl and I would just go away if they made things really difficult for me. Unfortunately, that’s not really my style. I’ll be posting warnings on every site that will allow. I've also attached a picture of a note that someone at Woodmen Nissan left in my car. I had to edit the picture since the note contains profanity.
Be very careful in your dealings with the used car sales people from Woodmen Nissan. They will say anything to sell a car, and then once they have made the sale and you leave the dealership it's virtually impossible to get them to follow through on any of their promises.
I bought a used truck from them and they promised to give me a “manager's discount” on a set of tires and to provide free oil changes for 1 year. After I purchased the truck and asked for the discounted price for a set of tires, they gave me a “discount” price that was over $100 more than I could purchase the same tires from a tire store, and they never bothered to send me the information and paperwork for the free oil changes. After trying repeatedly to get in touch with the sales person I finally contacted the general sales manager, Brock Wilson, who told me he would “make sure” to have the paperwork for the oil changes sent to me. Over two weeks now and still nothing. This dealership and its staff do not appear to value honesty, integrity, commitments or customer service.
Unfortunately, it was only after I had these bad experiences that I checked the Better Business Bureau web site to discover that Woodmen Nissan has an “F” rating. I really wish I had checked their BBB rating earlier – I would never have set foot in their dealership, and certainly wouldn't have purchased a vehicle from them, if I had known of their extremely poor rating.
While there may well be people who have a good experience at Woodmen, given the “F” rating with the BBB, is it worth the risk? There are plenty of other car dealerships in Colorado Springs – I'd recommend going to a reputable dealership with a good BBB rating.
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