3835 E. Thousand Oaks Blvd. Unit A-1, Westlake Village, CA | Directions 9136234.162552 -118.825503
10:00 AM - 6:00 PM Sunday
9:00 AM - 10:00 PM Monday-Friday
8:00 AM - 8:00 PM Saturday
Neighborhoods: Thousand Oaks
Horrible service – anything but stress relief...I tell you they just ruined my day. I've never been so mistreated, specially by a business that's supposed to make you feel good. I receive a call from them half an hour before my appointment, letting me know that the massage therapist was running half an hour late and asking me to come in half an hour later (he would do me a favor and stay half an hour after his shift to help me). Working mom with a very tight time line who has to work at getting an hour to herself postponing an appointment by half an hour would not work for me. I was asked to come in and they would take me in asap. After 20 minutes of waiting, I left, asking the girls at the desk for the manager to call me when "she returned from her break". an hour later, frustrated and angry me called back only to receive one insulting excuse after an other. How stupid do they think their customers are? I was told that the reason my appointment was delayed was because another massage therapist called in sick last minute, and since she was already there, they gave me my appointment and rescheduled mine...They gave me an advance notice, so that was ok right? The funniest part is that they have a 24 hour cancellation policy, so if I had tried to cancel that appointment, they would have charged me for it, but since "they were rescheduling, if I wanted to reschedule at that time, they would not have charged me the cancellation fee." Are you kidding me? I'm fuming, and this was supposed to be a relaxing experience. I'll not be stepping a foot inside this place ever again, and since they charge you monthly, I'll keep the readers posted on how that goes. I'll be paying $10 a month more to go to Burke Williams where you can actually get a spa experience. "District Manager" please contact me when you read this, I don't expect that you're incompetent staff would have passed on the message. thank goodness, consumer reviews mean something these days.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Massage Envy on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.