13998 Old El Camino Real, San Diego, CA | Directions 9213032.970687 -117.231963
Neighborhoods: Northern, North City
People looking to engage Bits to resale their valuable and gently used equestrian items/gear should be aware of their poor and ineffective management practices! I provided them with merchandise (some of it brand new) that valued in the hundred's of dollars (the resale prices) and received very little of it in return. There was no accounting for what was sold and for how much; and then I had to call repeatedly to ask them to send me my checks. I had no way of accounting for the merchandise I gave them; nor could they give me information about the status of my merchandise. I simply had to trust that the occasional check I received for $25.00 was what they sold and I earned. Their system of recording, accountability and communication has been awful and simply unprofessional. It now makes sense to me why their business is not doing well. Save yourself the frustrating experience and poor customer service, and sell your stuff yourself!
Good store, terrible location – Western riders should probably stay home as their selection of western tack is very minimal. They have everything you need with the english rider in mind. It is located in Del Mar and most of their tack is high end brand name and good quality. You can usually dig through to find something very inexpensive but still nice. I have never seen any junk here and most of it is worth the asking price. They let you try the saddles for a few days and have a large selection of dressage tack as well.
I hate the location. They used to be in a regular store but are now hidden in the back of what looks like a run down facility that has a lot of traffic and is difficult to get in and out of with their parking area. The staff is always friendly but they really need to consider moving back to a better location.
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