Irvine >Manicures & Pedicures > Esprit Nails & Spa
3861 Portola Pkwy, Irvine, CA | Directions 9260233.734140 -117.762484
Neighborhoods: Northpark, Lower Peters Canyon
DONT GO HERE – DO NOT GO HERE!!! Whoever wrote those other reviews must be nuts. I went to this place wanting their advertised special. I told them upfront I wanted the special and wanted to pay that amount. I even pointed to the special and repeated the amount so we're on the same page. Simple request, right? WRONG! When it came time to pay, I was astounded how the bill skyrocketed. I didnt and couldnt understand why when it was specifically told to them upfront I JUST wanted the special. I never asked for any extras. The person who did my nails asked me if I wanted her to apply cream. I said yes, whatever is included. If she understood or not is anyones guess. Low and behold, I was charged for that extra cream and never notified of any additional charges until I saw a fat bill. They charged me to put polish on, they charged me for every little thing they did. I am surprised they didnt charge me for sitting down. I paid the difference begrudgingly. I would argue it with the manager, but this store is asian run and good luck getting a refund or any compensation in an asian store. I would never go here again. Its a total bait and switch tactic they use to get your foot, literally, in the door. Another pet peeve that I guess happens in most nail salons is they always speak their language and giggle while you are not privy to what they are discussing.
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