Dallas >Beauty > Laser Beauty Medical Spa
18170 Dallas Pkwy, Dallas, TX | Directions 7528732.996452 -96.827834
Neighborhoods: Far North Dallas
Worst Customer Service Experience!!! – 1st appointment- Since this place's sole business is based on Groupon customers (you can clearly see this with the numerous offers posted on the walls for Groupon customers only) and they have had several Groupons, it will be a month or two before you can come in. When I did come in, I read the paperwork given to me which gave me several instructions I should have been given prior to my visit. Therefore, I was not prepared for this visit. I had waxing done a week or two before coming in. They allowed me to still come and complete some of the work. They would let me come in for a 7th visit to complete the rest of the work.
2nd appointment- Small wait. Different technician. No problems.
3rd appointment- Same technician as last visit. My nose is burned after the visit. It would take weeks for my nose to heel and there is a remnant of pink where my nose was burned.
4th appointment- Gita, the office manager and head technician, comes into the room. Because I gave her a look of surprise, she gave me a look of surprise/ disgust back. She introduces herself and tells me she visits with all clients because she's the head technician. I tell her about being burned after my last visit and wondered if my previous visit had anything to do with my nose being burned. If so, I want her to be careful. She tells me that they didn't work on my nose (DUH! They worked on my upper lip which happens to be by my nose.). She also carefully examines my nose with a magnifying glass. YOU DON'T NEED A MAGNIFYING GLASS TO NOTICE THAT THE TIP OF MY NOSE IS PINK. Based on the tools used, there is no way my nose was affected. The laser directly hits the areas being worked on. She continues to explain to me how they use a cooling spray, other places don't use the cooling spray because it's expensive, other places use a gel which actually heats up because of the laser, etc. She also tells me in her many years in the industry, they have never burned anyone. She tells me she recommends we don't complete the service. I tell her that I want to proceed with the service. I only brought up my concern to understand why my nose was burned. Plus, she's already told me there is no way that their laser could have burned me. She tells me that she must thoroughly discuss the situation because this is a professional place with licenses and they are providing a medical service. THAT"S A JOKE! If you are providing a medical service, then why are there tip envelopes in each room? She needs to talk to the previous technician and about 5-10 minutes later, they both come into the room and I have to suffer through the explanation that they did not work on my nose, they have never burned anyone before, etc. again. I ask her what they want to do. She tells me they are not going to do the service and before I let her continue with the same explanations all over again, I ask to be excused so I can put my clothes back on. I leave with Gita and the other technician nowhere in sight and the two front desk people telling me, "Thank you."
Groupon saved the day and I got a full refund. Don't waste your money at this place. If only I could have given them no stars....
I am halfway through my 6 session groupon deal and i got to say that ive had a great experience here. I wouldnt go anywhere else. My first visit was with LANI and she was fantastic! Sadly she moved, so GITA took over my sessions and she is just as awesome. She makes me feel comfortable and she explained everything to me during the consult. (She is the manager and she will come in and answer questions before you start.) I can say she knows what shes doing and has the experience. Overall great service. After only 3 sessions my underarms and bikini area are bare. A few patches of hair but i still got 3 sessions to go!!
Great service if you ask for Rebeccah! – I bought the Groupon deal in 2010 & got my upper lip, belly & bikini line done. Rebeccah is great & very thorough as well as very friendly & personable.
I had a couple of treatments with Gita who is very hard to understand & would not treat the entire area. I suspect that those who had a good experience with Gita bought additional services on their visit. I wanted to try the service first before purchasing any additional services. I would have other areas done here, just not with Gita.
Exceeds my expectations! – I was skeptical on the whole laser removal service and nervous about the procedure being painful. Was I wrong! This stuff is so dang effective and I have only had 2 sessions but I am already seeing the difference! The staff there is friendly & helpful and Gita is my girl! She does an awesome job up there & I love when she is my technician because she chats with me the whole time and takes my focus of the laser. She is funny & down to earth and such an unexpected perk! Thank you for keeping Gita up there & running the office--she deserves a raise or bonus for all of her hard work! Great staff, great atmosphere, great prices & effective services!
Great Customer Service and Results! – I have received 2 treatments at this spa for my bikini and underarm area. I have seen 2 technicians and both were professional and informative. I appreciate the time that they took to explain the procedure and provide suggestions. I feel more confident, and I know that it's due to the treatment and great service. This is the first time that I have decided to do laser hair removal..and I do not regret it! Already with just 2 treatments I see a HUGE difference. I look forward to completing the process!!! Thank you to the staff and Gita for providing a comfortable experience!
Best service in Dallas – The atmosphere is amazing, and the prices are so affordable you can get services done on almost every budget. Gita is a wonder, and is so caring it amazes me. I feel very welcome every time I come in, not a hassle like some places. It's easy, and convenient and the location is a breeze to get to. I recommend Laser Beauty Medical Spa to all my girlfriends, and to you
Satisfied, worth it, customer friendly! – My gosh, words cannot express how much I love this place already and I have only got 1 treatment done out of the 6.!I've always wanted laser hair removal in certain areas since I was 16 and finally, my dreams are just about to come true ( I am 21 by the way)! My first time signing up with Groupon...and this place happens to be the FIRST deal I have purchased. My sister and I both in fact went for our very first treatments together. This is a 45 min. drive for us also but you know what? It was worth the money and the drive. The staff knows what they're doing and they are very friendly. When it was my turn..little did I know that my laser technician was the office manager of the place.... This gorgeous,loveable, animated woman...named Gita. I could write a whole novel about how WONDERRFUL this woman really is. I have never met someone who does more than just do their job. She goes beyond that. I got 2 areas done...which were my under arms and brazillian. Have to admit that some areas hurt like hell but thanks to Gita she made this experience a pleasant one. She conversed with me that at times I totally forgot how much it hurt in some areas. My second treatment is coming up on Oct. 11th...which I am UBER excited for!!! GREAT results so far, and I am ready for the second!! Any place should be thankful to have Gita because she sure does know how to convert her clients!! I am going to stick around for a long time to get other areas done with or with out special offers. This place is OUTSTANDING. I have told my girlfriends about it! To all you haters leaving negative comments, you guys probably tried to come up with something stupid and fishy..and didn't get away with it. Don't be cheap and pay for the da** thing or just stay hairy :)
The Best Place to go in Dallas for Hair Removal – I am just like every woman out there and I hate shaving, hate hair, hate everything about it, but I never thought it would be worth my time and money to do laser. well it is. i knew nothing about laser and nothing about what i was doing but now i know LBMS is the only place I would recommend for laser hair removal, let me tell you why:
1. The people - Gita the owner is amazing. A beautiful person inside and out truly cares for her clients, loves what she does, and does it not for the money but to sincerely help people. this reflects in the people that work with her and makes for an overall pleasant experience for everyone.
2. The product - LBMS uses a gentle laser, therefore I have never had pain, reactions or had to worry about side effects. they keep the facilities clean!! super clean. which means they are professional, know what they are doing and take care of their product and you. I am on my fifth treatment for hair removal and it really has worked. they make sure they get rid of all the hair and you are taken care of.
3. The price - most places i have looked into charge outrageous prices. i have no idea how LBMS manages to offer such good deals, but i am thankful for it. it is totally worth it; at least to check it out. and then you will end up like me and love it so much that you continually go back because its great!!
Thank you Gita and everyone at LBMS!
AMAZING Spa – What makes this place so great is the office manager, Gita. She really cares about her clients. She not only gave me great deals on laser but gave me phenominal treatments as well...I don't think laser is very painful at all. I have already sent so many people here. I hope you choose the best as well!
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