3576 Empleo St, San Luis Obispo, CA | Directions 93401-732435.251416 -120.668860
Mon-Fri 8am-5pm, 24 Hour Emergency Service Available
This 1 star review is in regards to the manager Alicia and not the men who go out on location.
I had a great experience with the man who came out to check my clogged sink. I had put Draino in it the night before which I thought did not work but he quickly realized that I just needed to turn on the garbage disposal. I immediately asked how much I would owe for the help, realizing that it was quite silly that he had to come out to turn on the disposal for me. He told me I would not be charged for anything.
Within a week a bill came from Drain Doctors for $100. I called to explain what had happened and I spoke with Alicia who is the manager. She was rude and continued to tell me that it was my property managements fault that I was getting billed even though the bill for the work was coming from Drain Doctors. I tried to explain the situation further and reiterated that I was told I would not be charged for anything and she told me it was simply a misunderstanding and that he didn't mean to say that. The conversation resulted in her saying "Sorry sweetie, there isn't anything I can do" and then she hung up on me as I was mid sentence.
I completely understand that these men need to be paid for going out to your house but when I am told that I will not be charged and I end up with a $100 bill I am no longer understanding. I am especially frustrated by the extremely unprofessional way I was treated and they will not be getting my business again specifically because of my experience with the manager.
No warantee for their work. – We used this company to install a new toilet a few months back. When the toilet did not work properly after a few months, they did not want to come back to fix it. I will not use this company again since they do not warranty their work.
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