Houston >HUB HYUNDAI WEST
17007 KATY FREEWAY, HOUSTON, TX | Directions 7709429.78451706534254 -95.68013371429436
M-Sa 9am-9pm, Su Closed (SERVICE & PARTS M-F 7AM TO 6PM, SAT 7AM TO 3PM)
Neighborhoods: Addicks/ Park Ten, Northwest
My 2nd car from here – Very good experience. No hassle with honest and no pressure to making decision. Previously bought a Sonata from this dealership. This transaction was a Tucson. Will likely purchase from Hyundai again in the future.
Rep was breath of fresh air – Rep was great and a breathe of fresh air after previous problems with service. We'd probably give a strongly agree experience if we had dealt with him from the beginning.
Very Professional from the start! – Mark Campise was very professional from the start. Courteous informative and the whole process was fast. I would recommend these guys to anyone
They know what they are talking about – Mike knew what he was talking aboutand Tom in the finance dept was fast and professional
Crooks and Liars – One star would be more appropriate but it's not available.
I went to Hub Hyundai of Katy on 7/4/11 seeking a 2011 Hyundai Sonata in red with black interior. Hub only had whites, grays, blacks and blues in stock and possibly a red with beige interior. They claimed that they checked the stock throughout the city of Houston, the state of Texas, every production center and throughout the United States and that the information that they found stated that red with black was not produced at all and that they had no anticipated production date (and thus it could be months or perhaps never be produced) but that they
Avoid this place! – I'll never return to Hub Hyundai and I'll warn everyone I know against going there as well.
I went to Hub Hyundai to check out the 2011 Tucson. I had pretty much settled on the Nissan Rogue, but my sister mentioned that her friend had just bought a Hyundai Tucson and she (the friend) loved it, so I thought it was worth checking it out. So I show up at Hub Hyundai - West (Katy Freeway location) and proceeded to test drive (and fall in love with) the 2011 Tucson. I'm not the type of person who will ever buy a car on the spot, so I took a week to think about it. The following weekend I returned to Hub Hyundai and spoke again with the salesperson who had previously helped me. This is when things got tricky, and very ugly (at least in my opinion).
First thing I did when I got there was told my salesperson that I had been very impressed with the Tucson and would like to work with him on making the Tucson my next car. So we sat down and started discussing what exactly I was looking for with my Tucson, options-wise. I told him that I was looking for a 2011 FWD Tucson Limited with a navigation package. I had my heart set on a grey exterior with a black leather interior. It was at this point that the sales associate informed me that Hyundai doesn't do "special orders". I told him that was fine, that I was flexible when it came to exterior and interior colors, as long as it wasn't anything too crazy. At this point he went on to tell me that they didn't have ANY FWD Tucson Limiteds available. He also informed me that he had no idea when they might receive another Limited, much less one with a navigation package. He also said that they, along with most other dealers, were having a lot of trouble getting/keeping 2011 Tucson Limiteds in stock because apparently they are a "hot" car right now. That's fine, I can understand that, but I'm a little frustrated/disappointed by that. I asked him if he could check one of the other dealers in the area, and if he found one, would I be able to purchase it through him. (I didn't really like him as a person, but he had been "my guy" at Hyundai and hadn't done anything to make me not want to give him my business...yet). It was at this point in time that he told me that they don't do dealer trades, and the reason seemed to be something along the lines of "because it is a hassle". Okay, getting me a bit irritated now, but I guess I can understand dealerships wanting to hold on to a "hot car" that everyone is looking for. Well, he then changes his tune a little bit when he finds out that I had come in with a down payment ready and my financing all set up, so he suggests that "If you give me your down payment now, I could go ahead and call around and see what is available, and if there is something in the area I could arrange a dealer trade." At this point I've made my decision that I won't be buying my car here...ever. Why would I give you my money if you can't give me the product I'm looking for, much less tell me when it'll be available? So I told him I didn't think that was an option. He then proceeded to tell me that if I put my money down today IF a 2011 FWD Tucson Limited came in on the next truck I'd be first in line. He couldn't tell me when that truck was arriving. Or if it had a 2011 FWD Tucson Limited on it. Or when they could expect to get another. Or the colors the interior/exterior would be, or any of the other options. They just take whatever the manufacturer happens to send them. It could be days, weeks, or even months until they got one.
Needless to say, the whole experience left me with a bitter taste in my mouth, not just for Hub Hyundai, but for Hyundai in general. The quality of their cars may have gotten better, but their business plan leaves a lot to be desired. So I went down the road to a Nissan dealership, told the guy what I was looking for and he had 7 on his lot with all the features I wanted, and 1 in the colors I wanted. I'll be a proud Nissan Rogue owner by weeks end.
Great service – I bought my car at Hub. Service was good. Service manager Gordon has bent over backwards to help me get some new software installed, at a time convenient to me. Every contact I have had with Hub has been professional, with the focus being to assist me, the customer. The only "thought" I have is that it's a little far out for me, being at I-10 West and Barker Cypress. It's doable, though.
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