23777 Tomball Pkwy, Tomball, TX | Directions 7737530.070582 -95.625125
Mon - Fri: 7:00 AM to 9:00 PM; Sat: 8:00 AM to 9:00 PM; Sun: Closed;
The Tomball Auto Group has been serving the Houston Metroplex for over 30 years. At Tomball Dodge Chrysler Jeep you will find an incredible selection of vehicles always offered at the rock bottom price. We believe in giving the customer the highest level of customer service not only through the car buying process but afterwards as well. We are pleased to say that many of our clients have purchased several vehicles from us over the years. Although we have won many awards, this loyalty is the greatest compliment to us. Our goals and mission here at Tomball Dodge Chrysler Jeep are simple. We are dedicated to making it easy for people to purchase the car that is right for them and keeping that vehicle in tip-top shape. Call us or come by today to see just how easy and pleasant it is to purchase your next new or pre-owned vehicle.
The worst customer service experience I have ever had, BEWARE!!!
We brought my wife's new 2013 Dodge Durango to Tomball Dodge in for an oil change and while at the dealer they hit something with the vehicle in the right front passenger side. Even their service adviser agreed that they had damaged the hood, bumper, right fender, and headlight area, and that she believed a porter had hit something.
Tomball Dodge kept my wife's vehicle for 7 weeks and stated they were repairing the damage they did, but Tomball Dodge never repaired the damage. We removed our vehicle from Tomball Dodge and now they are trying to claim they didn't damage our vehicle. We have had to file an insurance claim against Tomball Dodge for the cost of the repairs that I have to get done at a different repair shop because Tomball Dodge was unable to in the seven weeks they had the vehicle for the oil change, to repair the damage they did.
I feel that more than just the oil changes are slippery at Tomball Dodge. I feel they were very disorganized, made false promises, didn't return calls, or keep promises made. Senior executives promised to return calls and scheduled for me to come in and meet with them, and did not call and left me waiting for hours and never met with me. Calls were not returned for several weeks only after escalating to the owner did we get a return call from their GM a week later. He promised to get back to me the next day, and another week went by and I had to initiate the communications, again.
The amount of headache it has caused me and my wife is unbelievable. We had bought or leased at least eight vehicles from this dealer group and to get this level of poor customer service was appalling. Actually I personally feel it was negligent and deceptive customer service. It has been at least 2 1/2 months since we brought our car to Tomball Dodge for the oil change and we still do not have use of the vehicle.
My opinion is that I would not recommend anyone purchase or service their vehicles with Tomball Dodge, BEWARE!!!
This was by far the WORST customer service ever. I spent a majority of my day talking with someone & had made an appointment for us to meet to work on a deal because she clearly stated that they were desperate and would do anything possible to make a deal and that clearly seemed to be anything but the truth. I rushed after work to make it there on time.. I drove 148 miles through traffic and rain pretty much just to waste my time! I got there to realize the girl I had been talking with wasn't there until 9 like she claimed & she found someone else to work with me. He told me he had the car set off on the side for me & needed to get the keys so he could show me the car. I look at the car & I see people getting in it to test drive it. He goes to ask the manager & is told that there isn't a deal but they are working on it. He then told me if the car was sold, he would put me in another car & order the one I want. He asked what I was comfortable with payment & down payment wise. He comes back with some ridiculously off the wall numbers that weren't in the least bit reasonable. I asked several times what the sticker price of the car was & he kept saying that he didn't know. After telling him that I found the same exact car for much cheaper, he proceeded to tell me I was lying. He told me that trading in my car would be a horrible idea & used explicit language to describe that the other dealers I had worked with were just trying to sell a car & proceeded to say that this is what he does for a living and is damn good at it. I wouldn't recommend this dealership to anyone nor will I ever even consider returning there myself.
Continuous bad service with Tomball Dodge.
I went in on a Saturday afternoon and after being told that all banks were closed to come back on Monday, I did. On Monday, sales person gave me a finance rate, after driving 2 hours to go there they changed the finance rate, which by luck I had it in a text from sales person so they had to use the lower rate. Then after leaving and a few days later, I realized they never put an inspection sticker on my car. So instead of them mailing one to me since they made the mistake they told me I would need to bring the car back from them to put inspection sticker on it...I instead paid the $ at an inspection place locally to get car inspected. Now it has been a month and I still have not received all the papers I signed on the day I bought the vehicle. I have called 5 times and the last time the receptionist hung up on me because I was "talking rudely to her".
Think twice before going here.
Had a great experience – I had a great experience on Sat 10/22/2011. Sales person was great and finance helped me achieve the payment that I need. Thanks again guys you are great!
Hidden prices galore! We were charged extra for the following dealer installed items, despite not having any desire for any of them:
- Mopar Electronic Vehicle Tracking System (EVTS) - $599
- VIN etched windows - $599
- Interior and Exterior protection - $595
In fact, we were told that the EVTS would be included in the price of the vehicle and would not be charged. Turns out, we were charged, and the salesman flat out lied to us when we confronted him about this charge two days later. Lies, lies, lies- that's what this dealership specializes in. We were never informed of the VIN etching or the Interior/Exterior protection until we sat down in the finance office. We didn't know that we would have to pay for either of these until we had time to sit down and review the contract the next day (the dealership was closed by the time we got to the finance office, so we were rushed out the doors after each piece of paper was shoved in front of us to sign).
Will NEVER do business with them again in any capacity. Would not recommend them even to my worst enemy. Dishonest, unfair, and pushy.
Great! – I had a great exprience buying a car at Tomball Dodge. Beverly helped me so much in the accessories department. She knew exactly what I was looking for without having to really tell her. I will def be telling my friends about her and sending people her way so that she can make their car buy experience fun!
WAY TO GO!! – I had a great exprience buying a car at Tomball Dodge. Beverly helped me so much in the accessories department. She knew exactly what I was looking for without having to really tell her. I will def be telling my friends about her and sending people her way so that she can make their car buy experience fun!
Honesty and Warmth – My parents bought me a car here and then ended up buying a new car for themselves. Ryan Farrell helped us both times and he is awesome. His honesty and warmth definitely made us feel at ease.
Turned something I dreaded into a great experience! – I do not like to car shop, but the time had come, (actually, it was over due). I had gone to a couple of dealerships and was not too excited or pleased with the service. I was not looking for a new car, but a late model and several sales associates, didn't seem to listen to me. I decided to give Tomball Dodge Chrysler Jeep a try, and happen to meet Ryan Farrell. He was a breath of fresh air. I had an amazing experience and came home with what I was looking for, and not a better attitude about car shopping. Thanks Ryan!
Great Service and a Lovely Experience – After experiencing bad customer service at other dealerships and prices that were just insane I was about to give up on my search for a new car. I walked into Tomball Dodge and was greeted by Ryan Farrell and immediately felt like I'd found the right place. The prices were awesome and I did not feel any pressure to buy. I felt like I was being treated as a person and not like numbers on someone's pay check. Overall, it was a really positive experience.
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