Boerne >Shoes >
Boots >Billy's Western Wear
1490 S Main St, Boerne, TX | Directions 7800629.773158 -98.721445
Mon - Fri: 10:00 am - 9:00 pm
Sat: 9:00 am - 9:00 pm
Sun: 11:00 am - 6:00 pm
Billy's Western Wear in Boerne is a great place to find Cowboy boots, hats and other western wear. Friendly and helpful staff made it possible for me to find the boots of my choice. I recommend this place to everyone. Thank you Billy's Western Wear Boerne, TX
For all of us living in Boerne,TX I got rewarded for trying to shop locally and support the Boerne economy. Billys Western Wear is the best example of customer service I have ever seen. Great selection, Great Prices Great Service!!!
I received splendid service! The sales girl was excellent!
I love, love this store. Thankful for the great selection, quality products and wonder sales staff. Loyal customer!
Billy's did take care of our boots, the very next day. I am a hothead at times. Sorry Billy's.
Great store, always helpful with a wonderful selection!
FYI - I in no way believe post by the so called Eric A. This store always goes out of their way with me, my family and all my friends and classmates! Love you Billy's!
Worst Customer Service – For all of us living in Boerne, this is what I get for trying to shop locally and support the Boerne economy. Billys Wester Wear is the worst example of customer service I have ever heard of. I Purchased 3 pair of boots for my family, after leaving the store and getting home, I realized that one of the $90.00 pair of boots had a manufactures defect which was a small tear in the top of the boot. I immediately went back to the store and spoke to the manager. She explained that there was another pair at the Kerrville store or a new pair would be ordered from the boot company. Days pass with no follow up. We call the store 3 days latter and are told that the replacement boots are in and the next day to come and pick them up then. We arrive with my child wearing the original pair and are then told that Billys western wear does not warranty the boots and THEY will have to send them back to the company that made them. This was not explained at any time when I made the purchase or when I returned the second time hours latter. I had to leave the boots, which are paid for, and carry my child out of the store with no shoes on. Year to date, I have not been contacted by anyone from the store and still do not have the boots back. So simply, this store stole $90 from me. I will never buy anything from this company and will tell everyone I can about this experience to save them from having any issues like this happen to them.
My apologies to you Mr. Fritz, because it was a Sunday, the manufacture wasn't open. We called Monday they told us to send boots to them to inspect. Several days later, we were able to exchange them for another pair of boots. Please come by again and we will give you a 20% discount on your next purchase. We value each and every customer and even though your circumstance was out of the ordinary we would like to make it up to you!
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