180 N Sunrise Ave, Roseville, CA | Directions 9566138.748872 -121.265986
Neighborhoods: Lead Hill
Do not shop this store! Buyer beware. I was sold an alarm for my BMW on fathers day. While there the sales person called auto install and they added a bunch of charges due to me owning a BMW. My wife and I schedule time off of work to drop off car and we go to drop car off and installer tells us we don't put alarms in BMW. So now they have wasted our time and money. These employees have no clue go somewhere else and save time and a headache. They are only getting a star because I couldn't give them zero.
Store Manager - Fry's Roseville – Hi,
My name is Shawn Vaughn. I am the Store Manager at the Fry's Electronics in Roseville. I have decided to write this communication in an attempt to offer the best customer service I can by connecting with my community. I enjoy reading reviews and act on them at the store level when possible. I love hearing the great experiences customers have as well as the ones that aren't so great. I value the feedback because I can't be all places at all times and it helps me know where I might have a specific problem happening in a particular part of my store. All things I have control over directly, I do my very best to address them in a timely manner. It's also interesting to me to find out what customers think is working in my store as well.
What I would like is for my customer base here in Roseville and the surrounding areas to communicate with me directly when it's nessessary. I have a work email address firstname.lastname@example.org. (won't let me post this making it an actual web link) that goes directly to me. I have it set up to alert me on my cell phone when an email comes in. So what that means for you is that you have an immediate direct line to me for any issues, concerns, questions or feedback. My commitment is that I will do my best to respond to everyone as quickly as I possibly can. Again, the purpose of my reaching out in this way is it try to build a connection with my community and my customers. I would only ask that whatever communication I do get be as constructive as possible. I believe if we work together to make things great, we (at least in this community) can all have at least one store where we know you will get taken care of as my customer. I want to rebuild our community together by doing my part for my customers.
For anybody interested, this year is my 15th year with Fry's. I have been a Store Manager over the last 7 years, in 2 different locations. Here in Roseville and in Duluth, GA. I have grand opened 5 stores and worked in 6 states. I started as a line level associate making $6/hr and simply decided I was gonig to move up in the company and did. Fry's to me is family and I want you all to be part of it with me. I can honestly say that out of all the markets I have worked in, this one is the best. Great store. Great associates. Best of all, great customers. And believe me when I tell you, not all markets are created equal. Roseville truely is a special place to be. I love it here.
As a final note, I have a rule in my store. Nobody says NO to a customers request, except me. If for any reason you make a request from an associate or a manager in my store and they tell you NO without partnering up make sure to ask for me. Or, simply send me an email at the address above with the name of the associate and I will address it immediately. They all know I take this very seriously. And again remember, I will get that email in real time.
Thank you so much for reading. I hope this has at least restored some faith in Fry's for those that may have lost some in the past. Just give me the opportunity to take care of you. I'm certain we can always find a solution.
P.S. If anyone could suggest other blogs or community boards that would serve this purpose well for me in this community, please let me know the website.
Store Manager - Fry's Electronics
Do not buy any computer parts from this store. – DO NOT buy any computer parts from this store. Every part I have bought from this store has been damaged or non functional. I had to return 4 non working mother boards and the 5th one they told me I damaged and stuck me with the bill. They are almost no people working in that section to help you and there seems to be always a line of people waiting to be helped because of this. If there is something you must get in that department find the name of the product then go buy it somewhere else. The products there will most likely be defected or damaged and you could be stuck with the bill like I did.
Sold defective returned harddrive with mismatching serial #s – Purchased a $200 3tb Seagate harddrive from Frys today. There were only two on the shelves, a returned and one that seemly was new. We purchased the harddrive and discovered on use that it was corrupted. We took it back and customer service discovered that the serials did not match.. They wouldn't even let us swap the drives. We are now out $200 with a broken harddrive that someone else returned and they deceptively repackaged and sold as new. Frys has always been notorious for this kind of behavior.. we once purchased a "new" harddrive that had someone else's personal data on it. DO NOT SHOP AT FRYS!!
DO NOT BUY FROM FRY'S BAD CUSTOMER SERVICE – I have to decline from giving their customer satisfaction any stars. I bought an HPTouchSmart IQ816 model a little over two years ago. I bought a $300.00 (5 year) hardware warranty. The receiver quit working for the keyboard and mouse (wireless receiver). I was told by Kevin in service that I had tobring in the entire (very heavy) computer for them to see it. I had HP direct me to getting to the receiver and pulling it to bring it in. They refused. I had to carry very heavy computer down 18 steep steps of stairs and hope it did not get damaged to bringing from Grass Valley to Roseville. When I brought it in, all they looked at was the receiver and said that it was bent (physically damaged) and they would not try toget me another one. Kevin kept arguing with me the customer. After coming home and slightly bending it back into place and plugging it in it worked or I would not be here right now typing. Costco took back my camcorder and without a word gaveme the newest model they had (no warranty)! I pay $300.00 for a warranty for hardware and Kevin in Service Dept. won't help!!! I saw him again in the parking lot by taco bell and he tried to run me off the "road" said some nasty words as he drove off. I think everyone needs to know that they are fraud and before spending $2500.00 there on the best computer they have with a warranty, I would buy straight from a manufacturer!
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