26761 Aliso Creek Rd, Aliso Viejo, CA | Directions 9265633.57448 -117.7234
M-Sa 7am-9pm, Su 8am-8pm
Terrible (Mis)Management of Pet Hotel – We've been customers for five years, but lately the management has become mis-management. I called to make a reservation and they couldn't find our file. Said they lost all our paperwork. Then they called back to say they hadn't really lost it, but needed me to fill it out all over again. I asked if there was some way to sign a simple renewal agreement as they had all of this information in their system already. Sample question included whether my dog had any missing limbs and how they got along with other dogs and people (this asked despite all the Paw-gress reports they gave us) If they can't handle simple paperwork and basic customer service, (They acted like they didn't even care about the missing files or extra hassle and paperwork) then no way am I trusting them to handle my dogs. I had heard other horror stories from people but guess we had to experience it first hand before we believed it. The manager didn't care either and her answer was that if I am unhappy I should go elsewhere. Which is exactly what we did. You'll be wise to go elsewhere too. AVOID THESE LOSERS AT ALL COST IF YOU VALUE YOUR PET (and your sanity/patience).
Editorial Review by Citysearch Staff – Products and services for dogs, cats, birds, fish, reptiles and small animals. Pet adoption, grooming and training are also available.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of PetSmart on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.