Maid Brigade Houston

9215 Solon Rd, Houston, TX | Directions   77064

29.949571 -95.558125

 
House Cleaning  more

Neighborhoods: Bell Mead

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Maid Brigade Houston
Maid Brigade Houston

From The Owners of Maid Brigade Houston

Reviews for Maid Brigade Houston

Doesn't Recommend
1.0
over a year ago

Worst Maid Service I have ever used! – I hired them to clean only the downstairs part of my house. I was quoted $180 but after the 4 1/2 hours of cleaning, I was charged $320. It was a very poor job, and a great deal of items were still left dirty and untouched. I called and requested my "satisfaction guarantee" for them to come back and finish... especially since I was charged twice what I was quoted, and got no return phone calls for over a week. I had schedule for weekly cleaning and one week later, no cleaning service. They completely forgot. Once we finally connected again, they told me it was too late to come back for my satisfaction guarantee re-cleaning. I told them I would file a complaint with the Better Business Bureau and they were completely unconcerned. Not customer service friendly, what-so-ever. After that, I hired The Cleaning Authority. They were absolutely AWESOME. They quoted a price and stuck to it. They spent the same 4 1/2 hours as Maid Brigade, but in this case, my house was clean and beautiful once they finished. Nothing was missed. The people were highly professional, and they even had a supervisor come over after the cleaning to investigate the quality, which is their standard policy. So far, I've had The Cleaning Authority over twice and plan have them come by weekly. Night and Day difference in companies.

Doesn't Recommend
1.0
over a year ago

Stole our check? – My wife wrote them a check and 2 days later that same check number showed up at a Walmart for over $1400! I can only deduce that the check was altered by someone at the service and used. The owner was very reluctant to call me and when he did he was very rude and said it wasn't his problem, refused to discuss it and hung up on me. We recovered the money from the bank but I had to spend over $1000 having my entire house rekeyed since they had a key. He was so abrupt with me it made me even more suspicious. They are extremely expensive and their work had deteriorated but we thought they were safe. It doesn't do any good to be insured and bonded when you don't take any responsibilty. Bad news.

over a year ago

I apologize that you feel this way and that you believe this happened. However, these simply are not the facts. When you called to report this to me, you were very accusatory and did not want to listen to the fact that I was telling you I had a copy of your check showing it had been deposited to my acct. and cleared for the cleaning amount. In addition, as I had told you, if you felt there was a theft you should have reported it to the police which was never done.

 


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