Bee Cave >Real Estate Rentals > Alexan Galleria
12601 Bee Caves Parkway, Austin, TX | Directions 7873830.309775 -97.936914
Neighborhoods: Hill Country Galleria
Most horrible experience EVER! – There is no way to give this a zero star or I would! UGH. Worst complex ever!!
Ok, where do I start. This place has been a horrible experience for me. They claim to be pet friendly but you soon find out that they are not. They send out letters all the time complaining about pets and writing tenants up for having a dog in an area that they should not. The kicker is that they don't have any proof that it was you that was out there, yet they fine you anyway. The staff is very unprofessional and the only time they are nice to you is at the time of lease signing. Good luck getting anything else out of them during your punishment in HELL. I moved in there because I liked the way the apt looked, and at the time of my signing there was a poolside apt available. I figured this would be an awesome bachelor pad, and a place where I could chill and relax with a few friends on the weekends. I soon found out that I was not going to be able to do so. I had a noise complaint from my upstairs neighbor on the day of move in! And it only got worse from there. I decided to put my kegerator out on the balcony for obvious reasons and didn't think that it would be a problem. It looked very nice and wasn't an eye sore. Well, I come home from work one night to a letter from the complex threatening eviction if I don't remove the kegerator from the balcony. SERIOUSLY??? Then of course I find out later that any noise complaints that were reported due to people hanging out at the pool were being directed to my apt. Needless to say, my two years at this place were a living hell, and I am not done yet. I am waiting on my final bill from the complex upon move out, and from what I have read on other sites, I am scared to see what these crooks try to nail me for. I will update this once I get the letter. If this helps keep at least one person from making the same mistake I did, it will be worth it. ANYWHERE BUT THE ALEXAN GALLERIA!!.
Well, I got my final bill from these crooks. Other people who have written reviews are correct. You can forget about ever (no matter how clean the apt is) getting your deposit back. They took all of my deposits and then some and are charging me more. The carpet was in good shape when I m oved out. All it needed was a good cleaning. But of course they are charging me for carpet replacement and other items as well. Stay away from this place! They will only take your money and laugh the entire way to the bank. One hard lesson learned!
WORST EXPERIENCE EVER!!! STAY AWAY!!! – Complete scammers, don't live here! If something breaks or you have an issue they won't return your emails or calls!! They will double your rent if you want to stay and slap you with a ton of stupid fees if you try to leave!! Ugly complex with prison layout and the gate is always broken. Dumb ugly office bimbos are worthless b*tches. Never again!!!!
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