5402 East Lincoln Drive, Scottsdale, AZ | Directions 8525333.533623 -111.965265
Neighborhoods: Paradise Valley
Used to be my Favorite Spa – The spa pool atmosphere used to be tranquil. This is what I liked about the spa pool; I enjoy being away from the chaos that some of the other pools at the resort have (kids, cell phones, people talking loud, etc.). There are signs posted inside and outside the spa/pool area indicating that this is a quiet zone and that no cell phones are permitted.
This past spa visit was very disappointing.
The massage therapist (female) asked me a very personal question that had NOTHING to do with my massage services. I thought this is quite "off the wall". I even made a comment "what does that have to do with my massage service" avoiding the question and then she got silent for the rest of the massage and then gave me a wimpy massage (hardly any pressure) even though I kept informing her that she could go deeper into the pressure. I was so stressed out during the entire massage and actually could not wait until it was over.
When I was finished with my massage, I was looking forward to spending a quiet day laying out by the spa pool, eating a healthy spa lunch and getting caught up on my reading. There was a loud group of people (men/women) that were in town for a wedding and they were standing up shouting/waving at some of their party walking around the resort grounds. They had their cell phones out by the pool and were making back-to-back phone calls with their party wanting to know where they are, what are they doing now/later and then reporting everything that they were doing or were planning to do later. In addition, their cell phones were ringing non-stop with a calls and/or texts. They even brought their own snacks/alcoholic beverages in a cooler which I thought was very rude and were tossing bags of chips, candy bars, beer cans, etc. back and forth to each other. I had a spa food menu and a couple of my personal magazines sitting on my end table next to my lounge chair and one of the people from this party came up and took one of my spa food menu and one of my magazines while I was sitting on my lounge chair eating my lunch that I ordered from the spa. A lot of the spa patrons (in addition to myself )were upset with these people's rude behavior and how the spa pool attendants, waiters and watiresses were ignoring them and not approaching them/reminding them of the quiet zone/spa no cell phone zone or suggesting they go to another resort pool. I personally complained to one of the pool attendants (told them about the missing magazine, contstant cell phone ringing, loud conversation, etc.) and the pool attendant asked me if I wanted to be moved to the other side of the pool (the only empty lounge chair which was in the shade). I told the pool attendant that I was here for a day of R&R and had reserved my lounge chair since 7am when I was here eating my breakfast I ordered from their spa. I also informed him that these people randomly showed up throughout the day, rearranged the lounge chairs into their own circle up against everyone else, brought in their own snacks/alcoholic beverages (think tailgating at a spa pool) and that if anyone should move or leave, it should be THEM, not ME. The pool attendant did NOT escalate to the spa management and NOTHING was done.
I even documented all of this on the spa follow-up survey that they hand you when you check out/pay for your bill. Resort and/or Spa management could have looked up my customer account records in their computer to see that I have stayed at the resort many times as well as been a patron to the spa/purchased spa products throughout the years. I did not get one follow-up phone call, e-mail or apology regarding my complaint and/or bad experience I had at my last visit there. Being that, I will NOT be back at the Camelback Inn. I have recently experienced the Sanctuary Spa (which gives a 10% discount for AZ residents), 5 star, LOVED IT and will be going there from now on.
Dependable digs boast consistent service and ample amenities. – In Short
This highly recognized hotel chain has been taking care of business and leisure travelers since 1957. Professionals appreciate the business center, meeting facilities, in-room work area with ergonomic chair, no-glare lamp and express check-out. Those who come to kick back take advantage of the pool and gift shop. Spacious rooms include a comfy bed with a quilted-top mattress, oversized comforters and feather pillows. Additional amenities include a fitness center, whirlpool and concierge services.
amazing experience! – i had such a great stay at the camelback and i would return here anytime i visit scottsdale. the service and attention to detail are second to none. the beds are the most comfortable i have ever slept in. i totally disagree about the restaurants. i ate at all of them except for chapparal and they were excellent. the best suprise was the nightly dinner buffet at navajo. we came across it totally by accident and were amazed. i am a very skeptical buffet person but this blew me away. for $29.95 there are 3 rooms of gourmet food. one chef preparing pasta for you on the spot, another carving prime rib, piles of huge cocktail shrimp and ahi tuna and snow crab claws were a few of my favorites. the spa was also wonderful but book in advance! stay here for an all around great time.
Great Hotel – Great hotel/resort - Service is outstanding. Amenities are very good. Price not to bad for the rooms and service, but go to Scottsdale to eat as the resturants are less than great. Over all if you are sight seeing or just trying to get away this is a very nice place to visit.
Great Hotel, Horrible Restaurants – The hotel is superb. Prepare to be pampered. Play golf, then have a wonderful massage, and a relaxing swim. When you get hungry, drive to Scottsdale to eat. The restaurants at this hotel are absolutely horrible. There are two or three restaurants on the grounds and they are disappointing in all respects.
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