3210 Silas Creek Pkwy, Winston Salem, NC | Directions 2710336.071468 -80.294319
There are a few Assistants that are wonderful and do there jobs well. Dr. Mooring did nothing that I felt was substandard himself but the lab work there was horrible. The front office staff...... is the WORST one could ever want to deal with!!! I called in on Thursday to confirm my appt. I instructed the person that answered the phone that I also had some questions about my next appointment, and I was not sure if she was the correct person to ask. (I needed to know what to expect at my next appointment. I wanted to know weather my wife needed to come in because I was starting the process of getting my permanent dentures and wanted help selecting tooth shape and color.) She told me if I had any questions I could ask when I got there for my appointment. After every attempt to explain to her that would not work I asked to speak to an assistant. She said they are all busy and I could ask them anything when I came in. I asked her to leave a message for an assistant to call me back, she said she could not because they were all busy. I asked to speak to the office manager. she told me she was busy, but she could leave her a message. So I said I wanted to leave a message for the dentist to call me. She told me that the DENTIST does not call patients.
So after 8 months of the stupidest looking white teeth that I could barely tolerate. And the phone call I told her to cancel the appointment, I would find another dentist to complete my procedure. I hung up on her because she was talking over me. She called me back and said that I was not understanding what she was telling me!! REALLY..... I FOUND AN AWESOME DENTIST WITH PROFESSIONAL ASSISTANTS AND AWESOME FRONT OFFICE STAFF!!
She did not cancel the appointment, and it was a 7 business days before the manager called me. Only after I sent a email to the main offices for dental works. She said she would have called earlier but she wanted to give me time to "cool off ".
JUST RUN AS FAR AND AS FAST AS YOU CAN. The entire front office should be fired!
PS. The doc will talk to you like you are as dumb as a rock! I have not heard a word from the DR or Dental works since!
dental works – they are not qualified to clean your teeth , not anyone in the organization . This is according to Dr. Robert Edward Mooring Jr. Sorry Mooring , But your just a gold digger.
STAY AWAY FROM THIS PLACE...
Horrible Customer Service – Everytime I have called this office the woman who answers the phone is unprofessional, sassy, and rude. Everything said becomes a debate with her. The dentist and hygenist are fine, not wonderful. If my insurance was accepted elsewhere I would change dentists.
Office Staff is Terrible!! – I was very unhappy with my last visit to dental works and decided I would have to change dentist. Dr. Black and the hygenist Liz are very nice, however the rest of the staff seems miserable and forced to be there. I was upset because I had come in for a cleaning and they did a perodontal maintence that cost close to $100.00 without consulting me first or disclosing how much it would cost. I did not find out until I was schedualing my next appointment and when I asked questions the women did not care and said it was routine. I suggest one of the many other dental offices in Winston to have your teeth cleaned. These people are not worth going to.
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