6850 Mount Zion Road, Morrow, GA | Directions 3026033.560966 -84.322366
Mon-Sat 9-9, Sun 11-6
I am deeply concerned about the professionalism of this body shop. In, in June of the this year I was T-boned on the highway, spun around 3 times and hit the concrete wall on I-85. I had my car taken to Landmarks Body Shop and my car was returned to me in August 2012 I believe. While driving with the windows up, I heard a whistling noise that sounded as if one of the windows was slightly rolled down. I also noticed that the quarter window on the drivers side was not flush with my vehicle and it looked unsightly.
I took my car back to the body shop and they informed me that my car would be fixed and the mistake was due to the glass guy not having the window of the door to compare its depth too (whatever). I went back to retrieve my vehicle two days later and was told that they had test driven it and no cabin noise was present and the repairs were complete. Trusting these “professionals”, I took my car back however I quickly discovered that the repairs were far from complete as a matter of fact they were worse. The black quarter paneling around the driver side window was damaged and the soft rubber piece that the window sits in was torn as well. The inside of the window was filmed with a line of lubricant. Moreover, the interior headline of the sunroof had pulled away from the fabric of the car and I could see the metal roof of my vehicle. I then inspected the door and noticed it no longer sounded solid when I closed the door. I then took my car on the highway to examine how it handled. I drove at 60mph and punched the accelerator and my car lurched to the right (After I spun 3 times on the highway my right rear corner bumper hit the wall).
I asked Landmark about why my door did not sound the same as the passenger door and I was told that no two doors sound alike when they close (I guess I have idiot written across my head). I asked why they left so much lubricant in the inside of the driver side window that the window was foggy and they did not respond. I asked Landmark why the interior liner of the sunroof was pulled away and showing the roof of my car and I was told that they did not touch the interior of the car (I guess the supplemental insurance quote saying they sunroof headliner having to be repaired and installed was a misprint)!!
I took my vehicle to Don Jackson in Union City and was informed that the alignment was not properly done it was off by 4 degrees or whatever the terminology is. The kicker though was the door…turns out that Landmark had without my knowledge or permission modified my door by turning holes into slots in order to make the window fit correctly which would never work.
They also placed some type of metallic pads in the inside of my door to mask the amount of bondo that they used to repair the door… Professionals … far from it.. do yourself a favor if you had your car repaired at Landmarks Body shop go get their work evaluated and if you have a Challenger RT and want proper work done on it… take your car to Don Jackson and ask for Royce.
They SUCK and that's all there is too it and I will never buy another new Chrystler product or set foot in that place again. My truck has 36,008 miles and they won't make a repair under warranty. OMG, really! They have lost me as a customer FOREVER! Not only that but I took my 2009 Dodge Ram truck to this dealership for service right after I bought it and they didn't fix anything. The transmission grinding in reverse they said is normal because they all do it. Yep, they said it. They wrinkly vinyl, no. They 3 new Goodyear tires that were defective, nope, I had to get those changed at Kaulfman tire instead. They didn't fix a single thing. This dealership and chrysler SUCK SUCK SUCK SUCK SUCK SUCK SUCK.
Awesome place to buy a car – This is the 3rd car I have ever bought and by far the greatest. I walked in and was greeted by the nicest salesman I have ever met. I believe his name is Austin Masters. I would refer him to anyone! He was professional, nice, and just an all around friendly person. They also have the best deals other dealerships won't even touch. I will definitely be buying my next car from him!
Bad Customer service Point Blank period – my 2007 dodge durango had a fuel tank recall which lead to the gas cap and engine light coming on after i put gas in my truck so i take it over to landmark to get it fixed which was 3weeks ago how about they never ordered the part for my truck which has been on back stock for 3mos now! i have made tons and tons of calls to them even left a msg on the supervisor voicemail still no responds im to the point now that i dont even want them to fix it i will just take it to my own machanic that will get it donre in a timely matter....i would never bring my truck back there again
Will not service older Dodges. – Don't even bother asking.
Also - they do NOT return calls. They do not answer calls. They do not return emails. (yes, all during business hours) It took me DAYS to find someone with the common decency to say they wouldn't work on my Dodge. This was my first - and last - experience with them.
Landmark Dodge of Morrow SUCKS! – Landmark Dodge of Morrow, GA, SUCKS!!!!My husband and I purchased a Jeep Patriot with them last week - this would be our 2nd car purchased with them. All fine until we received a call from the sales manager, Russ, advising the "deal" did not go through... Seriously??? After signing the papers, etc??? We went back yesterday and from a $380 payment they want us to pay over $200 more each month - they said the bank "did not approve" WE HAVE A CONTRACT!!! We called Russ and he never returned our call - talk about bait and switch! We returned the car and will NEVER do business with them again. Please share this with EVERYONE you know and think 50 times before buying anything with them. Landmark Dodge of Morrow, GA, SUCKS!!!!
HORRIBLE PLACE – I recently had a horrible experience at this location. I was trying to buy a used vehicle. Many things happened that sent up red flags, but I will only mention the two that irritated me the most. First of all we asked for a Carfax, instead we were given an Autocheck report, and were only given the first couple pages. That way they could say it was a one owner car. I have seen these reports before and know how they read. Also, we were trying to see what finance rate they would give us. The salesman would not give us the rate until we signed that we would buy the car!! We kept telling him it would only work out for the right price, and he said "sure sign right here." I am so glad we walked out of there!! I will NEVER go back, or reccomend them. Horrible Service!!
DO NOT BUY CARS HERE!!!!! – Landmark Dodge sold me a 2 yr old vehicle, stated it had never been in an accident or had any repairs and said it was so safe they would drive their family in it. Showed me a spotless Carfax report to verify this. Sold it and found out when I took the car to another dealership to get my sat. radio put in (it was not a Dodge or Chrysler vehicle) I found out the entire car had been rebulit- completely taken apart, no longer had factory parts on it, was repainted and had been involved in a flood. Landmark Dodge fixed up the vehicle at their service center to keep everything under the radar and off any Carfax report. When I reported this to them, that I would like to come talk to them about this, I was told not to waste their time and just get a lawyer because they are going to sue me ?!?!? Since this has happened, everyone I have talked to in the auto business has stated they have a poor reputation and are notorious for doing things like this. They did this to me, even after having a conversation with them about how my family has bought our past 4 vehicles from their sister store in a different part of Georgia. Please take all of the negative reviews into account- this place is rip off central. I would expect this more from a used car only dealership, not one that has been in business for 28 years. Also check the BBB- they have several complaints!!!!!
DO NOT BUY CARS HERE – My husband had worked out a deal with salesperson Mike Wise for a 2008 Dodge Avenger. We live in Birmingham and were willing make the 4 hour drive to pick up the car. After everything was agreed on via e-mail, and numerous phone calls. The saleperson even called the morning we headed to Atlanta, halfway there... he called and said the car was sold. So much for a person standing behind an agreement.
When we called to talk to the sales manager John Astore, he hung up on us. At this point I am just glad we did not buy a car from them. I they are this bad about service when you are wanting to spend almost 20k, can you imagine what they would be like if you have a problem.
Pop me a line if you want more info on why NOT to buy a car from these folks.
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