Lakewood >Automotive Sales & Services > Larry H Miller Volkswagen Lakewood
8303 West Colfax Avenue, Lakewood, CO | Directions 8021439.740890 -105.089589
Neighborhoods: Morse Park
As the General Manager of Larry H Miller Volkswagen Lakewood, I would like to personally invite to our Dealership. We work extremely hard to deliver a Truly Exceptional experience for our clients and find the best vehicle to fit their budget or needs. Our Service drive and Customer Wait Lounge have been completely remodeled for your comfort and convenience. If you're looking for a New or Used Vehicle, you'll be satisfied with our extensive inventory. Thank you for considering Larry H Miller Volkswagen Lakewood as one of your shopping choices. Join the family and discover how we treat our clients like guests in our own home...
I had a great experience at Larry H. Miller Volkswagen. Deven Shaw was a pleasure to work with. He was personable and professional. Everyone there was friendly, helpful, and efficient. I would purchase another car there, and would enthusiastically recommend Deven and this dealership to anyone I know looking to buy a car.
My experience with Larry Miller VW has restored my faith in car dealerships. Usually, the numbers for the car change between the sales floor and the finance room- but not in this case. The honesty and integrity of the sales people was top notch!
A team of sales people helped us. There was no annoying competition between them. They seemed genuinely concerned about helping each other as well as helping us. That concern to make sure everyone was happy was a big factor in returning to the dealership to negotiate the terms we needed. It built trust that the people at the dealership were good people- interested in a long term relationship and not just telling us what we wanted to hear to make the sale.
We have purchased our last couple of new cars from a broker, but the people at Larry Miller VW won our business by providing us with exactly what we wanted in a friendly, no-hassle way, at a great price, with honesty and consistency all the way through the transaction. We would definitely use Larry Miller VW again!
This Dealership has had a total revamp of the showroom, service drive, service wait lounge and new management staff throughout. You should check it out and see how hard they are working to change the culture.
It's a good thing our Jetta Sportwagen sold itself, because the dealership wasted hours of our time trying to sell us services and accessories we did not want, incessantly demanded a perfect score on the evaluation form (which renders it meaningless), and in spite of the fact we paid cash for the car, we have not received the title.... and our 60-day tag expires in two days. There is no apparent sense of accountability or desire to serve the customer's interests. I cannot recommend their sales or office staff since the only score they recognize is 10 out of 10, and that just doesn't seem appropriate.
I was very pleased with the service that I received at this dealership. They are right around the corner from my house so it was very convenient when I first moved into town. The first visit to the store in 2011 was a little disappointing. The service lounge was dark and uninviting. My wait wasn't bad but I wasn't thrilled with the surroundings. They offered a great deal on an oil change package that I couldn't refuse which brought me back in last month (May). Wow! The place a total face-lift! The service drive was incredible and the customer lounge was completely different. Leather bound sofas, huge LED TV, and free coffee. I was very impressed with the changes and then equally impressed with the service. I needed to replace my tires and they showed a price comparison to local wholesale shops like Costco. It was great! I didn't have to wait long before they offered me a loaner car and off I went. There are obviously some good things happening at this dealership. This is the first time I have ever used an online service to give a review and I thought they deserved a good one. I was truly impressed and didn't see any indication of what was already posted here.
I forgot to mention they lie, lie, lie..I was told by the manager that they were the only ones in the state of Colorado to have a Jetta TDI manual, I found 9 others at other dealerships in town.
UNETHICAL/AWFUL CUSTOMER SERVICE – If I had the ability to give no stars, I undoubtedly would. I'm absolutely disgusted at the way my lease deal was treated. Tony Prevo may be a decent salesperson, however the entire company needs to be seriously reorganized. From lack of communication to threatening phone calls, they displayed the WORST customer service I've ever dealt with. They are deceptive, incredibly pushy, and are absolutely NOT geared towards honest and helpful customer service. Justin Lombardi should be ASHAMED at the way his business is being run - on the contrary, he did NOTHING to solve my lease issue - instead he passed it on to Breck Higgins who more than likely has no college education and an awful business sense, therefore he maintains NO clue as to how to conduct ethical business. If you're looking to drive off the lot in a car, this is your place. If you're looking to give the car back as a result of THEIR internal lack of communication and follow through, this is also your dealership. I will NEVER do business with ANY Larry H. Miller dealership ever again and I will make sure that many others hear this as well. HORRIBLE EXPERIENCE.
Never a bad experience – I'm not sure which Larry Miller VW Kia these other reviewers are visiting, but I've never had an even vaguely negative moment while working with these guys. The waiting area is nicely appointed and they really go out of their way to minimize your time there. I have only glowing things to say about this dealer.
AWFUL VW service – My family and I have all driven VWs through out our lives. Currently, I own three and my mom has one in her garage. They've always been great cars, but being a VW owner, you know the service departments aren't the greatest. However, Larry H. Miller VW takes the cake. I had my car in there over FIVE times for what should have been a simple repair. I live in Fort Collins, so getting to the dealership isn't easy. The last time they touched my car, I got it back it back with a huge dent in the door and a broken door handle. I'll NEVER go back. The only VW service department in Colorado I trust is Ed Carroll in Fort Collins.
I also agree with the other reviews of Larry Miller's sales staff. We bought two of our VWs from them, but worked with the same sales person each time (Tony Prevo). He's a great guy and cares about his customers, but everyone else on the sales staff is scum. JP is a CREEP who tried stealing our sale from Tony each time. Despite the good treatment from Tony, I'll NEVER step foot in Larry Miller VW again, for any reason.
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