Petaluma >Auto Dealers > Hansel Toyota
1125 Auto Center Dr, Petaluma, CA | Directions 9495238.264438 -122.662710
Mon - Fri, 8:30am - 8pm; Sat, 8:30am - 7pm; Sun, 10am - 6pm
Horrible Experience – Well after many years of driving a very tired car, I knew it was time to my homework and find the car of my dreams.
Well after months of looking and extensive research I new that I wanted a Toyota 4 Runner, perfect for driving around my daughter and her friends to practices and tournaments.
I ended up going down to Hansel Toyota in Petaluma and found what I thought was the car of my dreams.....well unfortunately no so. WIthin 2 weeks the rubber strip along the top of the luggage rack went flying off in a carwash, within 3 months the clock-temperature-gauge went out, then a surging and a strange noise in the engine. Well I was told this was a DIAMOND CERTIFIED PREOWNED TOYOTA....what exactly does that mean, well not what I was lead to believe.
I took the car back to where I purchased it to be serviced and I was told none of the issues I was having was under the warranty. They told me they would have to do a diagnostic and that would cost me $125.00, I was enraged, I had only owned the car for 3 months and this was happening. The cost of the clock-temp. gauge was going to put me out of pocket $1400.00 without labor, the strap to replace the rubber strip 35.00 without labor and to top it off they did not detect any surging or noise from the engine....I guess my ears are hearing things that aren't there.
All I can say is that I would not under any circumstance ever recommend this company to anyone looking for a USED or for that matter new car. Once they have your money ($24,600.00 for my car) they don't care about customer service!
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