Raleigh >Beauty > Elle Hair Spa
9660 Falls of Neuse Rd Ste 151, Raleigh, NC | Directions 2761535.905032 -78.600196
Mon 12pm - 5pm
Tues - Thurs 10am-9pm
Fri - 9am-7pm
Sat - 9am-5pm
Jen transformed my hair! – After a really bad haircut and color a few months back, my friend told me about her stylist Jen and assured me that Jen could fix what I thought was not possible. I brought a picture in to Jen (the same picture that I had shown my prior stylist) and Jen studied the picture and told me all the steps that it would take for me to get there. I felt very confident in her ability to give me this style and boy did she deliver! After seeing Jen twice she has corrected all of the brassy color and horrible haircut and I finally have the color/cut that I had originally wanted! I am so thankful that I found Jen and you will be too!! Jen you are truly one of a kind and I appreciate your attention to detail and thoroughness!! I am a client for life!!
Great Experience!! – I just got a brazilian blowout with Marie and she did a fabulous job! She's the best!!
Thanks so much for coming to Elle, we're glad you enjoyed it! Marie is a very talented stylist and an essential part of our team! We look forward to seeing you again! -The Staff at Elle
Jen Shayya is top notch! – A friend of mine has been listening to me complain about my hair for years.. For the last couple of years she has been telling about her stylist Jen that works wonders and can really help me with my hair. I moved to Raleigh a few years ago from New York and unfortunately have been unhappy with my hair ever since! After one last exhausting experience a few months back and once again getting a haircut/ color which wasn't what I wanted, I finally called my friend and had her give me Jen's info.. I didn't expect great things, I had come to the conclusion that I was a "fish out of water" so to speak in NC. Upon meeting Jen and having a thorough 20 minunte consult where Jen looked at all pics I had brought in and told me what would and would not work with my hair type, I started to feel confidence in a stylist for the first time in many years!! Three hours later, the entire cut and color were done and I was amazed! Jen had nailed the look that I had been so desperately looking for!! Thanks again to Jen!! I am finally back to hair confindence and in the past month since Jen did my hair I have referred her to random people even at the mall who tell me I have great hair!! I have finally found a home for my hair and I love this place!! By the way, the place was very nice and the environment was amazing!! I'm even thinking about getting a feather in my hair!!
You are spot on, Jen is a great stylist and we are so proud to have her on our team! We couldn't be more honored to give your hair a home and we look forward to working with you in the future! -The Staff at Elle
Awesome! A great relaxing experience with Perks!!! – I've had chemical straightening done for my thick, difficult hair but for the first time had Marie do a Brazilian Blowout. Marie explained all the steps for the treatment, ready to answer any questions. Fantastic results! Hair is soft, smooth, and easily managable. And my haircut by Marie recieved exceptional reviews by my husband...a keeper per him! Customer service by all at Elle's was extremely professional and friendly. You could feel their desire to be accomodating, thus providing terrific customer service. Yes, I'm going back to see Marie at Elle's Hair SPA!!!
That is great to hear! Thank you so much for coming in to visit us! Marie is a great stylist and a vital part of our team here at Elle! It sounds like you achieved the look you were hoping for, there is no greater compliment to a stylist than that! We are glad you've joined us, and we look forward to seeing you again soon! Take care, and thank you for the review! -The Staff at Elle
I love Jen Shayya!! – Jen Shayya has been my hairstylist for the past three years. Recently I got a call that she was no longer at her prior salon and I was terrified!! The salon would not tell me where she had gone. The same day I received a call from Jen personally letting me know that she had transferred to Elle Hair Spa!! Thank God she let me know!! I can't ever imagine having to see anyone else for my hair!! Jen was originally referred to me by my coworker (by the way every girl in my entire office in now Jen's client) and I was so excited when Jen was able to nail the look I wanted.Jen has been through several hair color adventures with me. She has taken me from blonde, to red, to brown and now back to blonde and my hair is still long and healthy. I have been to Elle salon now twice since Jen has been there and I have been so impressed by the salon,. The atmosphere is fabulous. They have several different offerings of wine and I leave everytime feeling so relaxed. I get compliments on my hair almost daily and I recommend Jen to everyone I know. You will not be disappointed!! I love you Jen!!
Thank you for such a glowing review! We're so glad to have Jen on our team, she is definitely talented! Nothing makes us more prioud than to hear that your experience with us was a relaxing and inviting one, that is our number one priority! Take care, and we look forward to seeing you again soon! -The Staff at Elle
Candace is worth your money (and then some)! – I decided to try Elle at the last minute b/c my normal hair stylist wasn't available. I had a wedding to attend that night and wanted a new style but didn't want to spend a lot of money. I tried Elle since they are around the corner from my house and I had heard good things about them.
When I told the receptionist that I need a quick cut on a budget he recommended Candace. She was worth every penny! She gave me a great cut and style that was exactly what I wanted. She talked me through what she was doing and how to create the same look at home. She went out of her way to make sure I was comfortable with the length, style, every little detail of the cut. She said if I decided there wasn't something I liked to come back and she would fix it. I loved it so no need to go back but the customer service was fantastic. I felt guilty for "cheating" on my regular stylist, but I will definitely be going back to Candace!
Thank you so much for thinking of us, we are so glad you stopped in! We appreciate your review and would be honored to continue to accomodate your hair and skin needs! So glad to hear your experience with Candace and the rest of our staff was a pleasant one! Drop by anytime, we look forward to working with you again soon!
-The Staff at Elle
Such a disappointment and waste of time/money. – I called the other day to make an appointment with the owner, but she was booked until August, so the receptionist set my appointment up with another master stylist in the salon.
I showed her a picture of golden blond hair with highlights and wound up with a grayish mucky color. :( In between the highlights, she used an ashy gloss to cut out the reddish color my hair was. A color which I had no problems with, I just wanted some dimensions added to it and break it up a little with some highlights. When I asked her if she thought it might throw a gray color (it was looking VERY mucky while processing), she assured me it would NOT, but after drying my hair, unfortunately, what saw was what I got. Dingy, gray looking hair that no amount of styling was going to fix!
After I dried my hair, the stylist saw the mistake and added another gloss (this time with a gold tone) in it to remove the mucky gray. It took at the roots but the rest of my hair was still ick. She added chunky highlights to the front in an attempt to break up the color. I left with foils in my hair (my choice) because honestly I just wanted to get out of there. She was very nice, but at the end of the day, what I asked for and what I received did NOT match, not even in the slightest, not even after spending $200.
If you do make an appointment at this salon, I would recommend seeing the owner, and that is ONLY going by the reviews on citysearch that praise her ability, as I have not personally ever gone to her. In other words, schedule at your own risk!
We are so sorry to hear about your experience in our salon. Customer service is our forte, so you can imagine our surprise to hear your story! Frankly, this incident should never have happened; it is unacceptable. Please rest assured that your experience was not an accurate reflection of our salon and staff. We take pride in our work and our main goal every day is for each client to walk out of our salon feeling (and looking) better than ever! We would love the chance to restore your faith in our salon by creating the exact hair you were looking for; if you are willing to award us this opportunity, we encourage you to give our salon a call so that we can rectify this situation as soon as possible. We are confident that your next visit with us will exceed your expectations! We look forward to hearing from you!
Great with curly hair! – I have been going to Erica for just over 2 years now. I have very curly, frizzy hair, and Erica does a great job cutting, coloring, and styling it. I found Erica when I was looking for someone to style my hair for my wedding---I wanted my hair to look natural and curly, but still neat and styled (kind of an oxymoron with curly hair!)---Erica did it! After trying out 3 different salons, I was thrilled to find her. She has been my only hair stylist ever since and my hair has looked better than it ever has. Thanks, Erica!
Their Treatment Failed. What a waste of money! – The salon looks good, the stylists seems good. I went in for a Keratin Blowout and what the stylist proceeded to do was different from all my knowledge of Keratin treatmen ts. After the washing and blow drying and applying and straight-ironing, the stylist decided to wash my hair again. She said this was to get out the left-over chemicals.
I had read everywhere that you walk-away after the straight-ironing and do not wash hair for 3 days.But I thought the stylist knows what she is talking about.
After washing it off, she blow-dried my hair again and ofcourse it looked fine then. I have used the recommended shampoo, conditioner and serums but all effects disappeared in 2 washes. I am very disappointed since this is an expensive treatment. I want my money back! I would appreciate a reply from the owner or a manager.
How are you doing? Thanks for visiting Elle Hair Spa. We are sorry for any misunderstanding, but we do not offer a Keratin Blowout. We offer the actual name brand Brazilian Blowout. Brazilian Blowout is a Smooting Treatment that creates a protective protein layer around the hair shaft to smooth the cuticle and eliminate frizz up to 12 weeks if used with Brazilian's Blowout Acai aftercare products ensure longest lasting results. Yes other treatments do have 3 day no washig and no tucking your hair behind your ears rules, but not Brazilian Blowout. The procedure that the stylist performed was correct and here's the link to Brazilian Blowout webpage that explains what Brazilian Blowout is and the proedure on how it is performed. http://www.brazilianblowout.com/bb_original
Again we are sorry for the misunderstanding!! Please give us a call, we are very professional and strongly believe customer service and satisfaction!
Better than NYC! – I've been going to Erica for more than 3 years - she's better than anyone I saw in NYC or Paris. I have very long hair and get full highlights which I like in the style of balayage... I want my hair to look natural, with the same kind of blond highlights I had as a child. Erica gives me the best color and cut - and I can always count on her to be honest, whether about a style or a product. At Elle Hair Spa, the customer always comes first. Erica (and the rest of the team) goes out of her way to accommodate me. I live in Chapel Hill but commute to Raleigh for my color/cut because I truly believe that no one is better at color than Erica...
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