Brooklyn >Pets & Animals > Green Pets Spa
572 Myrtle Ave, Brooklyn, NY | Directions 1120540.693850 -73.961613
Neighborhoods: Clinton Hill
BEWARE!!! My 2 year old almost 4lbs Yorkie had an appointment with this groomer on June 23, 2012, which ended in a complete nightmare. I had to wait 7 hours to pick up my dog. The groomer also owner irresponsible caused injury to my dogs eyes, which resulted to me paying $400.00 in vet bills.
I notified them right away regarding the vet visit stating my dog suffered cornea trauma. The groomer/owner informed me that this happens all the time to small dogs. However, I have been getting my read more » puppy groomed since he was 6 weeks old and this has never been an issue...ever! The groomer only wanted to pay half of the vet bills,because he was worried about me writing a bad review about his business and practices. I was definitely not satisfied with his resolution and filed a lawsuit against this establishment.
I just want to make other dog owners aware of this establishment when considering using their services. In the state of New York, they don't require a groomers license and anyone has the ability to handle your animal. This was my first and last time using this place and wouldn't refer them to my worst enemy. Since my dog was 8 weeks, I have been taking to Kiki's Boutique & Spa in Williamsburg, Brooklyn. They are the best with dogs and so worth the commute. This was definitely a scary lesson learned.
my dogs favorite place to spend the day – I simply can not say enough good things about this place. I have been bringing my dogs to green pets since just after the doors opened and i honestly can not imagine what i would do without it.
my dogs drag me there every morning and leave happy and relaxed at the end of the day. The staff is amazingly thoughtful and caring and have clearly all been chosen because they love working with animals. The owner is ever-present and i can honestly say he is one of the kindest and most reasonable people i have ever met.
i read below that someone had what they felt was a bad experience. i will come right out and say it, i am protective of green pets and it's reputation. i don't work there, i am not an investor, i am a customer who relies on this business and i don't want people getting the wrong idea about it from one person's misunderstandings of what happens when a dog is boarded. there seem to be a lot of first time dog owners in brooklyn, (not long ago i was one of them) and i would not want people reading the revue below and being shocked at what appears to be a horrible experience when it is in fact most likely the understandable confusion of someone new to having a dog in the city. it certainly sucks that their dog had such a rough go of it, but i can say with great confidence that whatever was wrong with that dog was not the fault of green pets.
people think they can board their dogs in a new environment and that their dog should come back completely unaffected by the experience. I used to think the same way but i have come to understand that that is simply naive. dogs get themselves and each other into trouble, and no amount of human supervision short of full-time crating can prevent that. dogs play, sometimes they get scratched or bruised, but generally they do alright even when they do. dogs are also a hell of a lot tougher than we are and it's easy to forget that what looks like a really scary injury to us, can be absolutely nothing to them.
dogs also carry and spread all sorts of little infections. some gross and in the nether regions. it is impossible for any day care of boarding facility to make sure that these issues do not show up in the populations of dogs that they care for as many dogs don't show symptoms for some of these things and can pass them on to other dogs that suddenly will. in short, dogs, no matter how small, cute and seemingly clean, are dogs, and stuff happens in this city. to all of them. and no amount of care short of locking them in a closet can prevent them from picking up diseases.
as for the issue of food, lots of dogs freak out and stop eating properly when they are being boarded, no matter how attentive the people caring for them are. dogs also use a ton more energy when they are being boarded than they do in their normal lives. almost all dogs come home from being boarded so hungry that they seem half starved. many of them loose weight. this is not only not unusual, it is completely normal. i have boarded my dogs in various places almost all of which have been great experiences and every time they come home a little wild eyed, totally exhausted and completely famished. the first time i think i must have been a little freaked out, but over time i realized, as most people do, that boarding your dog for any period of time, in any environment, is going to freak them out. as they get used to each boarding environment they get less freaked out and the negative effects of boarding lessen.
i do not mean to beat up on the person who wrote the negative revue. i simply want people to understand that green pets is not a low end day care and boarding option, it is the best day care and boarding option in the area.
My Dog's Home Away From Home – My dog has been going to Green Pets’ Spa since it opened, and I can say with confidence that if it weren’t for Green Pets’ I would not be able to keep my dog. Some weeks I work seven days a week, and I often pull “all-nighters.” I can’t express how much it eases my mind to come home and find my dog exercised, fed, and happy. We moved here from Virginia, where my dog was used to lots of off-leash play time and tons of legroom. I was so happy to find a facility that has space (especially by New York standards) for the dogs to romp. The staff is professional and trustworthy (they have the keys to my place and do daily drop offs and pick ups). The owner, Twain, is like a member of the family. When my dog hears him coming up the stairs in the morning he wags his tail and waits in a seated position by the door (this means a lot because my dog doesn’t like most people). Green Pets has taken my dog to the vet when he was sick and called me after to check in and make sure he was OK…in short, they treat him with the kind of love they would show toward their own dogs (I could go on and on). I highly recommend Green Pets. It’s definitely not cheap, but it’s the kind of place you send your dog when you want to be sure he’s looked after while you’re at work.
Excellent Doggy Daycare / Wonderfully Caring Staff – My experiences with Green Pets and their daycare services and the experience of the dozen or more people I know in the neighborhood have been nothing but positive. I trust them with my house keys, so that should give you an all you need to know.
Our dog loves it and will pull us directly to their front door whenever we walk past. In other words he is very happy to see them.
The rest of my review is a rebuttal to JEPEO's review.
I know a dozen or more people that have Green Pets care for their dogs and to a person, they have nothing but good things to say about Green Pets. Some of these people have even indicated that without Green Pets in the neighborhood, they wouldn't be able to keep their dogs.
It is unfortunate, but I think that JEPEO has an unrealistic view of what a week long kenneling stay will be like for a dog. Any kennel stay, even at a hundred-dollar-a-night Doggy Hotel is going to be a traumatic experience for a dog. They are social animals that bond to their masters (for lack of a better word) and to be separated from them is a traumatic experience even in the best of circumstances.
Answers to JEPEO's review point by point:
1a. Any time dogs get together, especially young dogs, there is the likelihood that a bite or scrape can occur. And it happens super fast. The other day a 12 week old puppy playing with my 1 1/2 year old (larger) dog, left a gash in his leg and the other owner and I were standing right there supervising the play.
1b. As the scar was on its snout, the likelihood was that JEPEO's dog was not properly crate trained and inflicted the wound itself on the bars of the crate. It isn't often that dogs will bite at one another's snouts and it usually only happens when the bitee is behaving very, very badly towards the bitor.
2a. Dogs can get severe cases of separation anxiety and refuse to eat. You could put a filet mignon in their bowl and they wouldn't touch it. Anorexia is actually one of the determinants used by animal behaviorists to diagnosis true separation anxiety in a dog. Others are self-mutilation (see point 1b) and destructive behavior (generally in the first few minutes of the separation). It is no doubt that the dog was famished and ate voraciously when back with its owner because, well, the anxiety was over and the dog was finally calm enough to eat again. It would be interesting to know if JEPEO's dog eats when left alone at home.
2b. I have personally witnessed feeding and watering times at Green Pets. The dogs are not neglected, trust me. I have also seen that all bowls are thoroughly washed after each use.
3. Can't really comment on the bed not being used other than to say that only reason I can think of is that the material that the bed was made of was dangerous for the dog if unsupervised, especially if the dog had severe anxiety and was being destructive. If JEPEO's dog had destroyed it, then they would have probably blamed Green Pets for not taking it away from their dog. It may also be that Green Pets kept their dog from choking to death or getting severe intestinal blockage by withholding the bed.
4. The infection is unfortunate, but another question is how old was the puppy, and had they taken it to the vet prior to get the proper vaccines for a kennel stay. With the stress of being separated from its owner, possibly for the first time, it is very likely that it short-circuited the dogs immune system, making it susceptible to infection.
5. Who wants to be confronted? I am pretty sure that Twain acted in good faith towards these people and if they were irate and emotional, then I do not blame Twain for being defensive. He refunded them almost $200 dollars for services rendered. That comes out of his pocket as he has expenses and employees which need to be paid. He probably also was trying to save himself an unjustified law suit. JEPEO is lucky that I don't own Green Pets because I would have had them take me to court and they would have lost.
Worst Experience ever. – Sorry, but this business was the worst experience ever:
We left our puppy with Green Pets for 5 (!) days, he was until then a happy, easy going dog. When picking him up, he had a big scab on his snout which looked like a bite, lost 2,5 pounds ( which is almost 20% of his own bodyweight ) and a infection in the genital area. The owner even had a hard time finding our dogs belongings, such as Leash & bed ( which was not even used for our puppy in the cage, he was sleeping on an old rug ). When bringing our dog home, he was over his foodbowl like he did not get any food or water in days.
When confronting the 'Green Pets' owner with the medical exam result, which was given by our Vet in writing, there came nothing but excuses and a 'Rockstar' attidude, but at the end the owner at least agreed to refund our money, which went straight to the Vet to get our dog back on track.
Fazit: If you care about your pet, please stay away from this business!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Green Pets Spa on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.