1351 NW 22nd St, Pompano Beach, FL | Directions 3306926.258480 -80.142161
WARNING DON'T USE THIS COMPANY – The movers were supposed to arrive on a Wednesday and they didn't show up. They called us to tell us that they were running late and they would come the next morning. We had to be out of the house we were renting, so we were on a tight schedule. They didn't show up until the 27th at 2pm. In the agreement, they were to pack up our belongings. When the driver arrived he said "I didn't know I was packing anything." I had taken the initiative to start packing earlier because I'd known they wouldn't be able to pack the entire house in one day. They didn't give us a list concerning how many boxes went into the truck, items or anything. They were here until late that night packing everything. We flew to Florida, meanwhile they told us we were to get our stuff on November 8th--it usually takes ten days. The 8th arrived and our belongings weren't here and no one was calling us or telling us where our stuff was at.
Finally, a week later, my husband was calling, and was able to get a hold of somebody. They told us that in the process of the movers coming to Florida, they had stopped at a rest stop where the truck was broken into: our possessions were missing. American Van Lines had to go and get another company to get our remaining items from where the truck was at when it was broken into. The truck that then arrived at our house was a huge semi truck. When they brought our stuff to us, everything had just been thrown into the semi. When this other company came to drop off our stuff, they stole my husband's watch from the counter. We didn't notice this until a day or two later. All our stuff was scratched from being in the semi. None of our TVs made it back, my daughter's bed was missing. Everything in the kitchen that they had packed was gone--no plates, no nothing. I had a standup jewelry box that I'd packed, all of our jewelry was missing. They took half of our couch as well--they basically didn't bring half the stuff back. Our dining room table is also gone. This moving company was contracted by Cigarette Boats to move our stuff and their lawyer is currently trying to get them to settle but American Van Lines is being unresponsive.
Great movers! – I felt like American Van Lines did a really good job for us. No major problems and my whole family was very happy.
Happy With the Relocation – Really reputable company. Perfect move. Friendly movers.
Best movers I've ever used. – This is the second time I have used American Van Lines, and the second time was even better than the first! The company sent in a 3 man (David, John, Scott) they were efficient, friendly, and competent. They make the harshness of moving way less harsh because they are very nice and very strong and hardworking. You could tell they've definitely done this before. They wasted no time. Next time I move, I will without a doubt be using them again.
American Van Lines is simply amazing! – We had to move from Allentown, PA to West Palm Beach, FL and calling this company was the best idea we ever had.
They were professional from beginning to end. They arrived early and the first thing out of their mouths was "It's a great day for moving!. The movers were friendly, thoughtful, and more careful with our things than we are. They packed everything in my three bedroom house in no time. I was worried about my HD TV that weighs a lot but they moved out with no problem. I was a 100% satisfied with their work, their professionalism and their attitude.
Without hesitation I'd recommend them to anyone, and will use American Van Lines again if we ever have to.
Excellent service – My experience with American Van Lines could not have been better. It took a team of four movers who moved me from Orlando, FL to Greensboro, NC. They packed everything in no time, and and were careful with my belongings and conscientious about where I wanted everything in my new place.
The price was great, but the best part of the move were the crew itself, they where friendly. After they made their final trip upstairs, each member of the team shook my hand, asked if there was anything else he could do. It's clear to me that these guys really care about their customers and want them to have positive experiences. I highly recommend American Van Lines and I would use them again!
Awesome Movers! – These guys are awesome. Moving is always stressful, A LOT stressful, but with not with American Van Lines. I've moved three times with American Van Lines, and they've put a smile on my face each time on moving day.
Everything with them was so easy. I got a quote with a higher price than I was charged because they packed and moved really fast and got done in a shorter time. They showed up on time and were professional, polite, friendly, efficient and very careful with our things. Nothing got hurt or damaged in the packing process. I would definitely recommend American Van Lines to others and will definitely use them if I moving again.
Great moving experience ever!!! – I hired this company to pack and move my belongings from California to Virginia. They were careful, fast, and professional. They packed up my entire house in two hours and a half. These guys are amazing. The next time I move I'll call them again for sure. I highly recommend this company. Thanks American Van Lines :-)
Guranteed Much ... Received Little – I planned my out of state move from CA to PA in ample time ... to no avail. The day prior to pickup I was informed there was a delay. I had to rent a U-Haul, a storage space and find people to help me move all of my belongings. Now I had the cost of the U-Haul, a storage unit and yet get to the airport in time for my flight. Pick up date was for 7-20-11, it was actually picked up a day after I acquired a storage unit, and then taken to an unspecified holding location ( AVL was unable to tell me location). Delivery date was for 8-7-11, however my possessions were not delivered until 8-21-11 @ 9:30 pm. In spite of multiple calls, I was unable to find out where my belongings were, even when they were finally en route. I was informed by one customer service rep that I would be reimbursed $35 per day for unreasonable dispatch service. When my belongings arrived there was one box missing, that was not tracked or recovered. I filed a claim, sending it by fax and was told that the fax was not received. So, I mailed the claim by certified mail to the address given, and this was returned to me. When I phoned AVL I was told that they did find my faxed claim (which included delay info, cost of U-Haul & storage unit and the missing box). After waiting over 90 days I was called by Cheryl Jones stating she had reviewed my claim and was prepared to reimburse. However, she had no info regarding costs incurred due to unreasonable dispatch service, or my missing and untrackable box. I was told that my delay reimbursement would be 10% of what my initial deposit had been. She had calculated a 14 day delay, when the delay was actually 19 days. When asked to speak with someone else (as she seemed to be unaware of my claim info, and was quite unprofessional), I was told she was the final authority. I am yet awaiting a response with a fair claim reimbursement amount as of today .... 1-17-12. If you want quality and fair service, do not utilize AVL for your move. Thoroughly review moving companies, as AVL is not BBB accredited and has numerous complaints filed, as well as numerous dissatisfied customer reviews.
WORST MOVING COMPANY – Shortly after signing the contract, they started jerking me around (lying, not returning my phone calls, putting me on hold for long periods and telling me it was my fault for everything that went wrong). I thought how did this happen; I read the reviews.
A more careful reading of the reviews revealed they are not accredited by the BBB. Check it out for yourself. At the time of this writing American Van Lines in Pompano Beach, Florida had 79 complaints filed against them in the past 3 years at the BBB.
Also I found a review from a current driver for American Van Lines in Florida who wrote how this company fraudulently makes their drivers record higher weights. Quote:
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