Boston >Beauty > Emerge Spa & Salon
275 Newbury St, Boston, MA | Directions 0211642.349492 -71.083835
Tues-Fri: 8:00 am - 8:00 pm
Saturday: 8:00 am - 6:00 pm
Sunday: 10:00 am - 6:00 pm
Neighborhoods: Back Bay West, Back Bay
The worst customer service – If you can get past the horrible front desk, you might have a good experience. Twice in two visits they have made errors in my appointment time. Once they had made it for three hours later than I asked and once they made it for a completely different day. I know it could not have been me since I asked "is there anything available today?" They said yes, come in, and then the desk said my appointment was for two weeks from today. In addition, the desk people seem to have no service training. I have to be in suits all week and like to dress down on my days off. If I do this there, they certainly treat me differently! Very Snobby!
Lastly, for the first time in my life, I had my eyelids burned during a eyebrow wax! I had to go to a wedding shower the next day looking like I was punched in both eyes! It took three weeks for them to rebate my credit card. And in all fairness, they did send me a gift card for $50 to try them again.
It is not worth the prices that seem to be climbing each month!
Great Color by Lina, Wonderful Customer Service Overall – Emerge deserves its reputation! The receptionists are friendly and polite, and very helpful with booking services. They'll give you the inside scoop on the strengths of each stylist, and are frank about prices and services. No pretense here, just incredible customer service.
Linda did an amazing job on my color. I'm a brunette, and came in with a brassy, old highlight job that washed me out. I also had an old "razor cut" that made the ends of my hair look "fried". Linda hand-mixed four different "cool browns", and only charged me for one process (a mere $65!). I couldn't believe how fantastic I looked. She also does a great texturizing cut, sans razor, for $75, which gave my fine hair a new life without the damage.
Linda also suggested several Kerastase treatments to help my hair, and was extremely low pressure about adding services or selling products. I said "yes" to a Kerastase strengthening treatment forf $35 (half off with a color service).
While at Emerge, I also opted for a brow maintenance by Rebecca. The 2nd Floor waiting area has a complimentary spa with coffee, tea, fruit and rice cracker munchies. There is also a sauna, steam and locker room for use by any of the guests, with complimentary use of some great skin and body products (good way to try before you buy!). The waiting area was clean, elegant and quiet, and even getting a $25 brow service was an experience.
Speaking of the brow service, Rebecca is very skilled and friendly. She will keep you talking and relaxed while taming even the most unruly brows! I will definitely book with her again.
Finally, at the end of my experience, I received a $25 gift certificate for my next service, just for being a first-time customer.
I have been to almost every salon on Newbury, and Emerge is the best yet. I recommend it on the highest terms possible.
Robert is an expert at color and cut – I whole heartedly recommend Robert. I have long thick blonde hair. I am extremely picky about my hair and have had very bad experiences in the past (aka big chunks of hair falling out due to over processing!!)
I came to Robert with double processed blonde and was hesitant to change because I liked being a light blonde. He gave me what I wanted and was extremely capable when I wanted a change (as well as calm and reassuring when I was frantic and nervous in the beginning). He turned my double process into beautiful high and low lights when other stylists said there was no hope for me to ever get away from the double process. I have recommended 4 friends to him (all with different color and style hair) and they have all loved him. I TRUST HIM. He has never pushed me to do anything in 4 years, but has great solutions when I want to change.
Also, if you want waxing....go to Alla. Wonderful woman who knows what she's doing and gets it done fast. I cant speak for the salon, but I trust Robert and Alla.
Once you are a client, get the stylists cell #'s so that if the front dest cant book the appointment for you, most times, the stylist will fit you in.
men's club has excellent service! – Emerge Spa offers excellent service for it's male clientele. The ambience and services do not jeopardize your masculinity here. From your own personal robe, slippers, and locker in the beautifully serene facility, to the fresh atmosphere and clean, crisp decor, this place is immaculate!
great hair stylists – I have just had my hair done at Emerge it was a great expierence. It was a busy saturday but everyone treated me as if i was the only one in the salon. My hair color looked fabulous and i have never had so many complements i can't wait to try out more services oh and the shampoo was great!!!!!!
Receptionist Snobby, but excellent hairstylist, but costly – My daughter received a gift certificate. I accompanied her and asked the male receptionist if he could recommend a good pizza shop around the area. He replied, the pizza shops around here are more geared for the Newbury Street clientele, you would want the Mass Ave shops, the more fast food, greasy pizzas. I know I didn't appear to be rich, as I am down to earth. The service my daughter received was exceptional however, her hair was beautiful, cost 130.00 with tip 160. Little did he know, I have enough money to buy his store.
Great service, but lousy experience – I purchased a facial for my girlfriend and really wanted to get her something nice. Emerge was everything it promised, sort of. The facial was for an hour and a half and she had a wonderful experience. I must admit, she looked fantastic afterwards. That is the good part.
The facial cost $150. But, that really wasn't the bad part. I was told how much it cost on the phone and I was comfortable spending that amount. When my girlfriend was done with her facial she was really pressured into buying some very expensive product. She felt uncomfortable, but said she would consider it. She never once signed anything nor took the products, but my card was charged an additional $144. So, now I have a $294 facial. Additionally, my girlfriend had a new Channel Sunglasses stolen out of her locker (she may or may not have locked it, I don't blame Emerge directly for this). The sunglasses cost $350. Now the facial is up to $644. It was really great facial...I called Emerge and I am waiting for them to contact me to refund my additional $144 in purchases. I have already stopped by once and was told that no one there could help me and that a manager would call me. No one has called. I just called again and was assured that someone would call me. I am still waiting. I highly recommend this spa if you are really wealthy.
used to be good when.... – Nhi was working. I loved going to this place, only b/c she was great. She would listen so carefuly and do exactly as told. I still haven't found a replacment :-(
The best since Vegas – I had a shave in the mens club by the master barber and it was actually better than the one I had in Vegas. He does the entire shave with the straight razor and didn't nick me once. Plus it was closer and lasted longer than any shave I have ever given myself. Definately an A++ as far as the other comment about the barber being rude, nothing could be farther from what I experienced.
great haircut great experaince – I dropped in at emerge not knowing excatly what it was and ended up leaving with a great hair cut. The sylist was young and hip and completely down to earth. Listened to what i wanted and gave me excatly that. She didn't push any products on me. All and all it was a great experaince everyone was very nice. Teh atomophere in teh salon is a little lacking and feels like a retail store which was a little dissapointing. The price was a surprise at teh end as well I was expecting to pay a snobby Newbury St price of over 100 dollars but actually recieved a cut and blowdry for 75 all and all it was a great experaince
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