160 Dolorosa, San Antonio, TX | Directions 7820529.424145 -98.493569
7:00 a.m. - 10:00 p.m. 7 Days a week
******DO NOT USE THIS COMPANY!!!******
This is absolutely the worst moving company I have ever dealt with. I contacted this company last week on Jan. 15, 2014 to schedule a move. Their rates seemed reasonable and their hours were flexible. I explained that I would be getting the keys to my new apt. on Friday Jan 17th at 5pm. The guy I spoke with on the phone was 'Alex' and he said he could schedule me at 8pm. I said that would be fine and would give me the chance to get some things together beforehand. However, when Friday rolled around, my roommate said he was getting several calls from the movers wanting us to move up our scheduled time to about 11am! My roommate explained that we would not even be getting the keys to the new apt until 5pm and told the movers to stick with the already scheduled time. After we got off work and got the keys, we again started receiving phone calls to move up the time slot. We finally got home at 7pm and the movers showed up at 7:45. The driver who said his name was 'Albert' immediately said he was tired and asked if I could reschedule. I thought he was joking so I didn't reply but when I walked him through the garage into the apt. he started shaking his head and simply said "I'm gonna call my boss." He walked back outside and I figured he'd be back in a few minutes. However when I walked back outside, both Albert and the moving truck were gone! I called the phone# 210-853-8989, and Alex answered. I asked him where the movers were and he said they were headed back to the office because one of the movers was feeling sick and they would be sending a new crew out. It's about 8pm now and so I'm hoping they can get back out there soon. After about 30 minutes, I called back to check their ETA but this time no one answered the phone. After several attempts, I finally gave up and started moving items with my own vehicle. At about 9:15pm, I receive a phone call from Alex asking if my move can be rescheduled for Sat. at noon. I reminded him that I had to be out of the apt the next day and that would not suffice. Alex said he would offer me a lousy 10% discount for the inconvenience! I explained to him that I needed the movers back out there asap, and I would consider a minimum discount of 20%, since I had already moved most of the heavy furniture myself, and that discount was generous on my end. Alex said 20% was above his authority and he would have to call his corporate office to get an approval. I told him I expected a call back regardless of what the corporate office (which I doubt even exists) has to say. Needless to say, I never heard from Alex again. Luckily, a good friend was able to give us a few hours of his time and use of his truck to allow us to get everything out of the apt and into the new one.
In addition to this webpage, I have also already reported them to the better business bureau and I do not wish this type of horrible service to anyone.
Great Movers, we hired Lone Star Movers Moving Company to move us out of our 4 bedroom house to a 5 bedroom in Stone Oak. The moving trucks were clean and the movers were polite and professional. They showed up on time, were very affordable, and worked hard until the job was complete. These movers are great, and I would highly recommend them to anyone looking for movers, or moving in San Antonio.
The two moving guys did a good job. Yes, they were 2 hours late. Yes, they accidentally broke my curio cabinet with rounded glass. Since Nov 28, 2012 I have mailed a certified letter to both of their addresses on commerce and deloraso and both of my letters came back as address not deliverable. I have talked with Josh, David, Alex, Fred multiple times only to get noone to own up to an insurance policy being in place to reimburse as the contract states. All of the reviews below about something being broken and noone doing anything about it, is completly true. They will never give you anyones cell phone #. They never return a call. If you get lucky to have someone answer the phone they never do anything about helping you get reimburse. I wrote the letter and sent the pictures and nothing. I emailed them as they asked - nothing. It is a complete dead end to get anyone to own up to helping identify this bogus insurance that they have. So, if you want to take a chance that they will show up, and take a chance that they wont break anything, and can afford to loose whatever item is broke, then please by all means use this company. And if the Owner, or Josh Ramirez - Manager of operations or David Martinez Field Manager or Alex want to step up to the plate and be a reputable company, check your emails and messages and and cut me a check for the glass that your movers broke.
Don't do it! Go to any other company out there. Lonestar is only after one thing, your money. The moved my family in February 2012, broke a chair and intentionally hid it. I found it the next day of my move and had it annotated on the ticket. They then drove across my sidewalk and broke it. I talked to David, sent all the photos for an insurance claim and was told repeatedly that it was in process with their insurance company. Now six months later and numerous calls later, still no resolution, no call backs from Fred or Alex or anyone from management. They disconnect the call and then transfer incoming calls to go straight to voicemail. The best/worst advertisement is by word of mouth. So listen loudly, CALL SOMEONE ELSE AND SAVE THE HEADACHES AND YOUR HARD EARNED MONEY!
Lone Star Movers! Best Movers In San Antonio!?? – Best movers in San Antonio the moving team arrived on time and completed my relocation quickly and were right below the price they quoted me.
Movers showed up late the first day! Packers did not properly wrap and pack our belongings. They (packers) packed our things in the boxes and loaded the truck. My wife and I had to constantly ask them to wrap various items better. Really??? This is a moving company??? ummm...
Furthermore, driver damaged my sidewalk and now I"m trying to contact the company for payment to fix my driveway...CRICKETS...No response!
This is only the 'tip of the iceberg', I would not recommend this company to my worst enemy, nonetheless, a friend!
This company gets a NEGATIVE ZERO!
DON'T WASTE YOUR TIME OR MONEY! – Contacted "Nate" to move our things at 9am Sunday morning. 9:30am comes around I contact Nate who says he is calling to find out where the truck is. I called him back 5 times wo any answer until finally, the truck arrives at 11am. The older of the two guys says he "couldn't get out of bed" and appeared to be hung over. The other guy was 18 and 5'1". "Experienced Professional movers" my a$$.
Both proceeded to *slowly* move our stuff to the truck using a tommy lift gate to raise each individual item instead of loading it into the truck by hand. I had to explain to them repeatedly which items go in first as they would come off last for storage. Aside from being slow, they were clumsy bumping doors and walls and had to take repeated breaks (the older guy was leaning on his hands and knees in the yard looking like he was about to puke)
It took us (I had to help them because it was going so badly and they were so physically unequipped) 3+ hrs to load 1 sofa, 1 bed (already broken down), a dining room table (antique, which they slid, unprotected, on its side across the floor of the truck) a few chairs, 2 desks and an amoire that they knocked the door off of. I even had them LEAVE items behind fearing further wasted time/money/damage. This SHOULD have taken all of an hour, tops.
As we left my house they informed me that they needed to stop and get some lunch! I told them I'd allow it but I wouldnt pay for the time which they assured me would be comped.
When we got to unloading the truck the older guy call Nate (who never bothered to call me back) to report to him how long the unload would take (estimated at 2 hours!!!!) so he could run my card. I asked to speak w Nate and politely asked if he could help me out on the price due to all the unprofessionalism, being late etc) which he refused due to a litany of excuses from employees not showing up for work, broken down trucks (none of which is the customer's fault) and didn't care one bit that his guys were admittedly late because of their own irresponsibility.
I had to call my brother to come help unload the truck as the older gentleman was nearly useless by this point. It took us approximately 1.5hrs and yet didn't receive any discount for the +30 minutes that were assessed for the unload OR the +30 they spent eating.
This was an ABSOLUTE RIP! OFF!
I'll be contacting the better business bureau and friend's in the San Antonio mayor's office about this.
PROFANE OWNER – These five stars have to be fake reviews. If you want to be called profane names by the company owner, then by all means, use this company. The movers were telling me something different than what the owner had told my husband in terms of how long the move would take, so I called the office to get clarification. I was continually cut off and told I had too much stuff (except that wasn't the word he used). As things escalated, the owner ended up calling me one of the worst things you can call a women repeatedly, without apology. He told his workers to get the boxes they already loaded off what they claimed was a 16' truck (other companies send 26' for similar moves) and they left the boxes at the bottom of the stairs and left. I had one day to get the move done before surgery, so I begged the guy to send the movers back. He said he would and never did. Please if you are reading this, do not take a chance that this will happen to you. You get what you pay for. Wrong equipment, no inventory system to ensure the same number of items that leave arrive.... PLEASE DON'T USE THIS COMPANY
Lonestar only Lies. – On 04/26/2012 at 8:12 PM, Alex from Lonestar Moving Company called and left a voicemail to confirm they would move my family on 04/27/2012 at 3:00 PM. Although I received physical confirmation on my direct contact line the night before, Lonestar is stating that I gave them the wrong contact number and therefore could not meet me at my home. I found this information out 3 days later when I called and finally got a person on the line. They had my correct number, how else would they have left me a voicemail?
The number they market (210)853-8989 is indeed a cell phone number, because I also texted the line to take a chance, and never got a response text saying it was a landline.
I have called over 20 times, left voicemails and wondered why I was promised a service, yet Lonestar could not follow through. I just called and finally someone answered at Lonestar, and then they perceeded to hang up. I have contacted the Better Business Bureau because apparently they are the only party that holds concern for this problem.
On 04/27/2012, my family and I were counting on Lonestar, and we were serverely let down. I had read online about the amazing customer service they had, and was looking forward to using Lonestar Moving Company's service for our new move. PLEASE be aware of their lack of follow through, service and place no guarantee in their arrival and word. I say this because I felt assured, and in good hands when Alex the customer service representative promised Lonestar's services to me on 04/27/2012.
On 04/26/2012 at 8:12 PM, Alex from Lonestar Moving Company called and left a voicemail to confirm they would move my family on 04/27/2012 at 3:00 PM. Although I received physical confirmation on my direct contact line the night before, Lonestar is stating that I gave them the wrong contact number and therefore could not meet me at my home. I found this information out 3 days later when I called and finally got a person on the line. They had my correct number, how else would they have left me a voicemail? The number they market (210)853-8989 is indeed a cell phone number, because I also texted the line to take a chance, and never got a response text saying it was a landline. I have called over 20 times, left voicemails and wondered why I was promised a service, yet Lonestar could not follow through. I just called and finally someone answered at Lonestar, and then they perceeded to hang up. I have contacted the Better Business Bureau because apparently they are the only party that holds concern for this problem. On 04/27/2012, my family and I were counting on Lonestar, and we were serverely let down. I had read online about the amazing customer service they had, and was looking forward to using Lonestar Moving Company's service for our new move. PLEASE be aware of their lack of follow through, service and place no guarantee in their arrival and word. I say this because I felt assured, and in good hands when Alex the customer service representative promised Lonestar's services to me on 04/27/2012. Karen Dunn
BEWARE OF HIDDEN FEES – ***BEWARE*** Company does charge additional fees and fails to disclose the information until work is completed. A fee is charged if you use a credit or debit card. The company failed to mention this when appointment was set and questions were asked about the forms of payment, not mentioned on contract, and it’s not mentioned on the website. We found out after our moving truck was loaded and vehicle placed on car dolly. Called the company today (4/30/12) and mentioned this to the male person who answered the phone, he did apologize about fee but did nothing to resolve the situation. I mentioned that there is no mention of this fee anywhere on the website or paperwork. This male individual did not care to take care of his companies’ incompetence on this and when logic is used to do the right thing, you will get hung up on. I work with military and government individuals / agencies and I will mention to them NOT to use this company for any type of moving services.
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