5300 Homewood Banks Dr, Raleigh, NC | Directions 2761235.836707 -78.679876
Sat-Sun: 11am-2am, Mon-Fri: 4pm-2am
so rude! – Waitress didnt follow through with our drink or food orders so we had to go to the bar and practically serve ourselves all night. I thought the waitress provided bad service until I got to the bar, where the bartender was slow and rude. If I ever mentioned a great place to share good times with friends, this would be last on my list!
Horrible Management – This place has the worst management I've ever seen.
We had a bad experience with a server who essentially threw our menus on the table and said, " what can I get for you"? I've worked in restaurants and bars all through college and have conducted customer service training in my 13 years of professional experience. Nothing about this waiters service was professional or customer centered. My outspoken friend complained to the waiter who just walked away and then went to find a manager.
After making her complaint to the manager, the manager basically stated that she did not appreciate my friends tone, and backed the waiter even though there were others around our table who witnessed the behavior and expressed the same concern.
I have never felt so disrespected and rudely treated in all my life. Based on this service, I'll be surprised if they are in business after a year.
Awful Service – The service is lacking at the bar, with inattentiveness and lack of interest each time I have gone here. I used to come to this when it was Tavola Rosa and miss that experience. The atmosphere is cool, but service is what steers me away!
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