Orlando >Food & Dining > Twist Asian Fusion Hibachi & Bar
45 W Crystal Lake St, Orlando, FL | Directions 3280628.515220 -81.378799
Mon-Thu 11am-10pm, Fri-Sat 11am-11pm, Sun 12pm-10pm
Neighborhoods: South Orange, Southeast
NEVER AGAIN – Went with my wife and 10 friends for my Wife's Birthday, had a reservation, they treated us like crap, service was deplorable, they do not honor coupons and it took 4 hours to eat there. Orders messed up totally food quality scary (filet mignon was brown on the edges) the hibachi chef apparently on crack cocaine or something, he did not have a clue of what he was doing and very rude. WILL NEVER GO THERE AGAIN AND HOPE THE CLOSE ASAP.
Great food and excellent service! – I have eating at the Twist Asian Fusion restaurant three times for dinner and once for lunch. My wife and I have enjoyed the Sushi and the kids have enjoyed everything they have ordered off the menu.
Poor Management ruined what would have been great! – I bought a certificate the day before I went into eat online for $25 off a $50 purchase. After I passed it off to our server, the host came over and said he could not honor it- that the owner said it expired yesterday and that the website should have stopped selling them.
After going back and forth and getting no where except him getting louder, I asked to speak to the owner. He said the owner wasn't there and walked away. The server, in agreement with us that the coupon should be honored based on the "this certificate does not expire" and "the restaurant is responsible for the final disbursement of this discount," went to the back to speak to someone else.
The host returned to the table to again remind us that the certificate was no longer being honored in their restaurant, "house policy." I asked for clarification if he was a manager to which he replied "yes." I started to explain how upset and embarrassed I was over this whole scene, and that this is now not an issue of price but an overall dissatisfaction with restaurant policy/management (the server and food were actually good). He leaned forward aggressively and yelled, "Do you think I'm stupid?" continuously- escalating the situation. After completing his rant, he stormed away from us and yelled at our server while she was at another table (in front of the other guests)!
We waited a couple more minutes, and the server returned with 20% off our meal and said she spoke with the owner and this is what she could do. We asked if the owner was there and if we could speak to her; she said that she was, but she just left. I informed her that my issue is no longer with saving the money I expected, but that I am a disappointed customer that felt harassed by the manager. We also assured her that this was not her fault, but we wanted to make sure the right people we informed about his behavior. She walked away again promising to try to get the owner on the phone.
She returned with another server named David who did his best to recover a lost situation. He politely apologized and said they would personally match the discount to try to resolve our problem. We thanked him for his generosity, but told him that is far outside his responsibility. We thanked them for trying, informed them we would report their manager's bad behavior and paid our check. As we left the manager gave us a dirty look and complained about us once more to another employee loud enough that we could hear.
I went back on the website today (Sunday) and the certificates are still for sale for Twist. I will file a formal complaint with them tomorrow and advise that they stop selling these certificates since Twist has no intention of honoring them.
Citysearch Editorial Review – Asian food enthusiasts will find Zen while eating Chinese, Japanese and Thai dishes at this SoDo restaurant, where a gold Buddha sitting on an antique-looking wooden chest of drawers greets guests as they enter. Customers can watch chefs prepare meals hibachi-style tableside, or skip the entertainment and select menu options like yaki udon with chicken or shrimp, panang curry beef, roasted duck or sushi. The elegant, dimly lit restaurant features dark wooden furnishings, tables adorned with white tablecloths and vases of flowers, and chandeliers on the ceiling, creating a romantic ambiance that's a perfect escape for couples.
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