478 2nd St, Lake Oswego, OR | Directions 9703445.420589 -122.665273
Neighborhoods: First Addition
In the past, I had many disappointing massages. I kept trying new places using Groupons, but I could not find a therapist that was consistently good. That's not until I found Jennifer, who is consistently excellent no matter what time of day you see her! I regularly have a deep tissue massage with her, and the pressure is always perfect. Jennifer is clearly a highly skilled massage therapist who is passionate about what she does.
I must admit that when I first stepped into Pura Vida, I too was worried that they do not get clients to fill out a form stating medical history etc. But that doesn't bother me anymore, because Jennifer is such a pro who really knows her medical stuff and cares about people and their medical conditions. When I developed jaw pain, Jennifer knew exactly what condition I had before my dentist did, and she used the correct massage technique for it.
I am also very impressed with the overall cleanliness of the place. I see Jennifer carefully changing sheets each time, before and after massages. She prides herself on keeping everything nice and sanitary I am so lucky to have found Jennifer, and never want to lose her!
I am very sorry to hear that you were unhappy with your appointment. As a massage professional I strive to meet every one of my customers individual needs and because of that I wanted to sit down for a moment to address some of your concerns.
"K.P." purchased a Groupon massage for a 60 minute relaxation massage, with the option to upgrade to injury treatment or deep tissue for an additional $10. She was displeased because she didn't realize it was an additional expense to get treatment work done and said that she didn't want to pay anything extra and just wanted the relaxation massage.
As a common practice I check in all of my customers electronically once they enter my room and we begin the consultation about medical history, any health concerns they may have, and discuss the type and style of massage they are looking for.
"K.P" was checked into my office at 12:07 on November 9th, and her appointment was scheduled from 12:00pm-1:15pm. We are very personable in our clinic, and no client gets rushed out of our office, for that reason many times massage therapists change sheets while the previous client is still in the room, especially if there is extended conversation, treatment planning, or calendar sifting.
Cleanliness is something I take very seriously in my practice as do all of the therapists at Pura Vida. Not only do I change my linens, and sanitize my lotion bottle between each client, but several times a day, I sanitize my wood floors, door knobs, and switches.
To your concern about not filling out any intake paperwork, I add each clients notes to a confidential notes section in my computer attached to my personal booking tool and client profile, not on paper as it is a much more efficient way of keeping my records.
I am disappointed that you felt it was a less than perfect experience. I love my career, I love people, and I love my practice.
I hope in the future you find a massage therapist that fits your individual needs more effectively.
I didn't have Crystal, unfortunately. I did have Jen. I should state that I've received 2 massages a month for the past several years due to health issues, and I've been to chains, independents, chiropractic massages offices, etc, so my opinion bears some weight. My appt was from 12-1, and I arrived early to fill out any intake paperwork I may have been given -- there wasn't any. EVERY office I have been to has had some basic paperwork; how will they know anything about you and your needs otherwise? At 1215, Jen was still in her room scheduling her next appt with her last client. If you are a professional, you make sure you allot time in-between clients for things like this, otherwise you get thrown off every subsequent appointment. Her client left her room, and literally one minute passes, and she invites me to lay on the table -- she did not change the sheets, only made the bed. Seriously?! People lay naked sometimes -- I do -- and that is a serious bacteria issue. Right before she came in after leaving the room to let me undress looked at the clock: 12:23. When she came in, I was face down and asked her what time it was (as I knew we got started late and I wanted to keep track of how long my one-hour massage was going to be). "12:15", she states. Oh, really? I asked her to spend the majority of the time on my back in between my shoulder blades. She spent the majority of her time ONE HANDED rubbing my mid and lower back. I asked her to use broad strokes on my legs, as I do not like deep tissue there. What does she do? You guessed it -- deep tissue on my legs! Now, I'm not sure if the girl was hard of hearing or what, but starting late is bad enough...all of the rest of that in addition made me leave without tipping -- and I didn't feel bad for a second. I will NOT be back there and ABSOLUTELY DO NOT RECOMMEND JEN.
Best Ever – Crystal was not only professional, but personable. The atmosphere was relaxed and calming.
The massage itself was amazing--WAY more than i expected. I've had several traditional massages which were great, but this type of massage was incredible. This will be my yearly gift to myself.
Thank You Crystal – It is rare that I give the highest score for a review. About 8 months ago I had an accident riding my bike and fractured my L1 vertebrae and did some muscle damage. I am also a runner and I was not able to run or do much for that matter. I had severe pain in the muscles in my lower back. A friend told me about Crystal and 5 months after my injury I went to see her. After a few sessions of Ashiatsu Deep Tissue Massage Therapy my pain is greatly reduced and I am running again. It's amazing how she finds where the problem areas are just by feel. Thanks to Crystal, I am able to run and ride mountain bikes again and I continue to get better.
Simply the BEST! – I have been to many good massage therapists over the years, but Crystal and her ashiatsu is simply the BEST! Indescribably awesome, totally one of a kind, a must to experience. She intuitively knows where the hot spots are and gets right in there until the hot spots goes away. You will not be disappointed...and you will want to go back for more...guaranteed!
Incredible – I have been receiving weekly massages for over 30 years and have experienced many different therapist. and styles. But nothing like this! Pura Vida was recommeneded to me by a friend for several months but I was reluctant to change as I was happy where i was. When I finally gave in to the pressure and tried Pura Vida I realized what I had been missing. This massage and the technique are exactly what I need to keep my body functioning and pain free. I am a golfer and suffer from shoulder and back issues. With weekly attention from Pura Vida I am well and feeling great. I highly recommend this service and can attest that it will be your favorite as well.
Best massage in Portland – I was skeptical at first, I couldn't imagine someone giving a massage with their bare feet! It's called Ashiatsu, and yes it is incredible and wonderful. I had a deep tissue massage for a muscle spasm in my upper back. Since my massage the pain and the spasm are both gone. I was so relaxed after my massage that I didn't want to get off the table. There is no way I can go back to regular massage ever again.
Crystal’s massage service is world-class and I highly recommend it.
Amazing Technique – 2 years ago I injured my back playing golf. I tried medications, Chiropractic, physical therapy and even had a Neurosurgeon look at an MRI and x-rays. In the end the most effective relief has been Ashiatsu deep tissue massage with Crystal at Pura Vida. She is the reason I am back playing. She is simply the best
I highly recommend her!
The Best Masseuse in Town! – In my opinion, Crystal Chase of Pura Vida Massage & Wellness is a little taste of heaven. I have been fortunate enough to get massages from Crystal for the past two years. Whether the therapy is a deep tissue massage, hot stone or barefoot Ashiatsu treatment, Crystal’s attention to personal details and intuitive approach is better than anyone in town. It’s easy to make an appointment using Bookfresh, I would recommend you make one today!
My assistant gave me Crystal’s contact information about three years ago. Crystal’s technique and style in massage therapy goes above and beyond your ordinary massage especially the barefoot Ashiatsu. There is no other deep tissue massage in comparison.
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