Chamblee >Auto Dealers > Curry Honda Atlanta
5525 Peachtree Industrial Blvd, Atlanta, GA | Directions 3034133.898320 -84.301571
Hours Monday: 9:00 am - 8:00 pm Tuesday: 9:00 am - 8:00 pm Wednesday: 9:00 am - 8:00 pm Thursday: 9:00 am - 8:00 pm Friday: 9:00 am - 8:00 pm Saturday: 9:00 am - 8:00 pm Sunday: 12:00 pm - 6:00 pm
Honda Curry - objective review leading up to 1star rating – Let me start out by stating that I’m thoroughly dissatisfied with Honday Curry. Below, I will objectively explain why I perceive Honda Curry to be sub-par in terms of service quality and customer satisfaction:
1. Body shop: I dropped my car off on a Friday morning, as they don’t operate on the week-ends and I wanted to have my car back as soon as possible. The lady at the front explained to me that they may or may not be able to start work on the car right away. The estimator indicated that he’d pull the car into the garage and call me with an estimate. After several hours I had not yet heard back from him so I called. He explained to me that they were busy and he had not yet gotten to my car. He explains that if the parts aren’t available right away, they’d have to order them so it may take until Tuesday before my car will be ready for pick-up.
Question: Why do you ask me to drop off my car in the morning with the intent to work on it right away when clearly it wasn’t going to be worked on until the next day after (in this case the following week)?
When I asked whether I could retrieve my car so that I could at least drive it over the week-end, they tell that it’s not possible as they’ve already disassembled my car.
On Monday they call me and state that my car many not be ready until Tuesday, indicating that there was yet another part that wasn’t in stock and that they needed to order it from the warehouse. On Wednesday I get a call indicating it would take as long as Friday. Friday afternoon they call to let me know the car is ready for pick-up.
I show up at the body shop on Saturday morning to pick up the car, finally, and start the ignition. My car’s “check airbag” message comes on. As part of the repairs to my car, they replaced the airbag sensor. This was the part that was not available when they called on Tuesday. The estimator tells me that no technician works on Saturday and that I’d have to wait until Monday of next week. I explain that that’s not acceptable and ask to speak to the manager. He calls the manager and leaves a voice mail. Meanwhile, he rounds up someone who can look into the “check airbag” message. He states that as a result of the tsunami in Japan the part manufacturer has changed, and that the latter sent out communication alerting the Honda dealerships of a potential defect in their parts.
Question: Why do you contract out to vendors who clearly do not have an effective QA (quality assurance) process in place that will actually send defective parts out to the dealerships?
Question: When the person who pulled the car up for to me to drive off, did he not notice the “check airbag” message that’s prominently displayed on my center console? Would he and should he not have alerted the body shop manager that this may be an issue?
Question: Do Honda Curry’s body shop technicians not have a check-list of to-do’s to ensure that the car meets satisfactory standards so it’s safe for their customers to drive their cars off the lot?
The estimator explains that since the part is not in stock onsite, he’d have to order it over the week-end and that my car won’t be ready until Tuesday. Now I’m losing yet another week-end because Honda Curry can’t get their act together. I ask whether they have a shuttle service that could drive me home. He calls the service department to arrange for the shuttle.
4. Overall ratings:
Overall impression: Aside from the two staff members at Honda Curry, I got the impression that most employees are simply there to perform their duties and but not in such a way to represent their company and employer in the best, positive light possible. I got the impression that they don’t care about their customers.
WORST. DEALERSHIP. EVER. – Save yourself the hospital bills from the brain aneurysm that you will get from dealing with the staff at Curry Honda.
I'm going to sum up my review on Curry with a simple piece of advice, feel free to read my whole review if you want to know why I feel this way:
DO NOT BUY, LEASE, OR HAVE YOUR CAR SERVICED AT CURRY. GO TO A DIFFERENT DEALERSHIP. THEY ARE THE ABSOLUTE WORST WHEN IT COMES TO ACCOMMODATING YOU AS A COSTUMER AND SERVICING YOUR VEHICLES.
I leased a brand new 2010 Civic from Curry and after 10k miles it had engine failure while my pregnant wife was driving and ended up in someone's lawn. According to the guys in the service department as well as one of the sales reps, the car had engine failure because my oil filter was put on wrong and it bled oil all over the engine causing the failure. Guess who changed the oil the month before??? CURRY HONDA!! I had Curry Honda's "professionally trained" Honda service people change all my fluids and rotate my tires like my lease stipulates and they screw up and destroy my engine!!
Curry has been an absolute nightmare to deal with and continues to be an absolute nightmare to deal with in any situation where they already sold you a car. I assume the only reason they are in business is because they are selling Hondas which are supposed to be good cars but woe is to anyone who has a customer service issue- they simply don't give a sh*t.
They said all they are required to do is replace the engine and I have to swallow the fact that I'll be driving around a car that had engine failure. My car now has a tainted CARFAX record (so no option to buy it out at the end of the lease) and they promised me that "nothing will happen again, don't worry". Guess what happened 3 days after I picked up my car with a brand new engine? It was overheating within 5 minutes of turning on and smelled like something was burning. Back to Curry effing Honda I went. After assuring me I would have no more problems, it seems whomever installed my new engine screwed up with attaching the coolant pipes that go through the heater core and it bled all the coolant out therefore destroying the heater core and requiring a new one.
Which brings me to today - I am being told by customer service at Curry that they have done a fantastic job of fixing my brand new car that they destroyed. It is a 2010 Civic with 10k miles on it that had to have its engine completely replaced and its heater core replaced. Curry has wasted hours of my time dealing with this- I've had to pick up and drop off the rental cars in between and Curry has done nothing for me.
To sum it all up: DO NOT BUY, LEASE, OR HAVE YOUR CAR SERVICED AT CURRY. GO TO A DIFFERENT DEALERSHIP. THEY ARE THE ABSOLUTE WORST WHEN IT COMES TO SERVING YOU AS A COSTUMER AND SERVICING YOUR VEHICLES.
CURRY HONDA – I always have my Honda serviced at Curry Honda. I personally ask for Carl "CJ" Francis. He has outstanding customer service and always makes me feel like my car is in good hands. I would recommend any Honda Owner to have your services done at Curry HONDA and specifically ask for CJ!
Room for improvement – I have been coming to this dealer since 1999. Service has invariably been excellent but not so good today. When I dropped the car off none of the service advisers seemed to be interested in helping me. When the work was completed no-one called to say the car was ready. When I went to the dealer to pick the car up the paperwork was not ready and when someone eventually gave it to me the charges were wrong.
Best Honda Dealership – I purchased a Honda Pilot from Curry Honda, It was a wonderful experience from start to finish.I would recommend Curry Honda to anyone who has a desire to purchase a dependable vehicle and excellent service.....
GREAT PLACE – it is always a pleasure for me to go there... great serviece and honest people...I love to go there and let them take care of my car. I trust my seles person (coauch alexander) and everyone else as well. and don't forget the body shop and the car caer service are outstanding. thank you guys for your help every time.
Horrible Experience – I was in the market for a used Pilot. After searching Auto Trader to find the best deal on my 5th Honda, I came across a nice looking Pilot that Curry Honda had on the lot. After 2 days and several phone calls back and forth with the sales person and finance person, I was approved for the asking price. An appointment was made to drive over an hour to see the vehicle and to negotiate a final price. The sales person was not going to be able to be there due to a scheduling conflict, no problem he was going to prep another salesmen for our arrival. We showed up at the dealership after getting out of work early, 4 pm or so, met the replacement salesmen and were told he had to leave and we would be helped by yet another sales person and Oh By The Way ... the Pilot was sold this morning! But we have a nice Odyssey for you to look at. I was floored!! Needless to say, I bought my Pilot at a different dealer much closer to home. Now if I could only get off Curry Honda's E-Mail list. I've only called 4 times!! Never get another chance from me guys!!
Poor customer service, no loyalty. – As I walked in and stood in the entry-way for my scheduled end-of-lease appointment, the front desk customer service attendant made some time for me after finishing her paragraph in the paper by lowering the paper to create line-of-sight to actually greet those who are potentially revenue generators for the company, which ultimately cuts her a check every two weeks. She had told me that the person that I was scheduled to see was off for the day, and proceeded to page a finance manager. The finance manager never came, and as I proceeded to walk into the lobby area, I finally realized who I needed to talk to given my name which was on their appointments board. After having to edit my profile, which was horribly wrong and probably not my profile at all, we finally got to the numbers. GA had mentioned that my end-of-lease fee (over-mileage fee) would be a little over $4000, which represents over 25% worth of the vehicle. I professionally responded with, BS, how did you come to that? He said given a 3-year lease assessed at a $0.20/mile penalty that's what I would have to owe. I said that's nice and all, but this is a 4-year lease with a $0.15/mile penalty which amounts to a little over a thousand. I then made him aware of a previous conversation which I had with EJ who is one of the managers, who stated that they could possibly buy my vehicle to wash away the mileage penalty fee. He then walked away and came back instantly and said the dealership doesn't want to buy your car because of the miles (55,552). Got forbid the miles on a 2008 V4 with excellent gas mileage, brand new tires compliments of me, sunroof, leather, and multiple other options. I only needed a little over $14,000 to break-even and walk away. After previously leasing and buying a vehicle from Curry Honda, the best type of loyalty and advice they could provide was try CarMax. Excellent advice, because CarMax gave me $15,000 for the vehicle which was more than I needed. I am now officially a CarMax customer and will consider CarMax first for the purchase of my next vehicle. Considering the $46,000 sticker on the purchase of my last vehicle, I feel that CarMax will appreciate our future relationship. Curry, I hope you get your act together because dealerships come and go along PIB.
Always Consistent – I have taken my Element in for services for the past year. They are always consistent with quality of service and go the extra mile when needed.
I walked out. – I was waiting to be helped when I heard a Curry Honda employee yelling at a customer (a woman) in front of everyone telling her she was stupid and that he didn't have to prove anything to her.
I don't know what they were talking about exactly but the guy could not have been more rude or dismissive to the woman. I was so angry FOR that woman, I left. There is no way I will be treated like that and if that's the way Curry does business no one should do business with them!
Looking on the Curry website the utterly disrespectful employee's name was Bruce S. I hope that woman files a complaint with anyone and everyone who will listen.
As for me, I'm spending my $30,000 elsewhere.
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