265 E Lancaster Ave, Ardmore, PA | Directions 1900340.004675 -75.284410
On November 1, 2012, I was interviewed for a sales position for Ardmore Nissan by an outside recruiting firm National Auto Academy by their company representative,
Paul Colpin. I was accepted and trained for three days and on the last day November 3, 2012 it was announced at the end of the class that in order to be eligible to be employed by Ardmore Nissan that I had to pay immediately $698.00 or I could not start work on Novemberr 5, 2012. Reluctantly I paid the fee and started my first day on November 5, 2012. I reported to work and started studying and testing on product knowledge from November 5th to November 12, 2012. Then I was told by their General Manager, Tim Shields and their Sales Manager, Ann Hettinger that based on declining sales that they had hired too many salesman and I would be terminated. Both Tim and Ann assured me that my training pay of $400.00 would be directly deposited into my bank account, which they had all the forms from my bank to deposit funds on November 16, 2012. Not receiving the training pay as agreed, I sent a certified letter-return receipt indicating that they had not made the deposit. I waited for a second payroll period thinking that perhaps sometimes it may take two pay periods to receive the payroll. This was not the case as they never paid my wages as agreed. On December 1, 2012, a formal complaint was filled with the Pennsylvania, Department of Labor & Industry - Wage Complaint. Under rule "Wage Payment and Collection Law" Act of 1961, PL. 637, No. 329. Under this Act, Ardmore Nissan and employees can be held liable for Liquidated Damages (Section 10), and in addition under Section 11 (Criminal Remedies) and Section 11.1 (Criminal Penalties) (a) "The secretary or any employe, group of employes, labor organization or party to whom any type of wages is payable may institute prosecutions under this act". (c) Where such employer is a corporation, the president, secretary, treasurer or officers exercising corresponding functions shall be guilty of such summary offense." My advise to anyone thinking of becoming an employee of this company be aware of their unethical practices.
Ardmore Nissan is a Disgrace- Poor Customer Service – My dealer is an absolute disgrace to the Nissan company. I was treated with the most unprofessional and disdainful customer service I have ever experienced. After talking with one of their online internet sales reps, I was told that my vehicle would be worth $18,00 or more. So Saturday I came into the dealership, ready to buy a 2011 Nissan xTerra. I explained that I was ready to buy over 60 months the xTerra and would like their best offer. I also told them I had limited time but would be willing to come back to sign the papers either later that day or on Monday. The sale rep that I dealt with in the store was not the internet rep as the internet rep was on vacation and he would have to evaluate the value of my vehicle. After close to an hour he came back in to tell me that my vehicle would only be worth $16000 because of scratches that were on it would take hours of repair. I told him I wasn't aware of any scratches and I told him that was unacceptable and that his $16000 offer was unacceptable and I would shop around. The sales rep then went to his sales manager to ask for more value. They both came over and said they would call around to see if they could get $17,000 but that if they could they would like me to promise to make a deal with them. I again told them I would shop around. After I left, I got the car washed to see what specific "scratches" they were referring to. Once cleaned there were black marks which after 30 seconds of gentle rubbing were removed. I immediately emailed the sales rep back explaining this and asked that he reconsider the value as originally appraised by the internet sales rep. He failed to get back to me so I went to the store. When I arrived, he met me in the lot and told me that the best he could do even with the lack of scratches was $16,500. So I went in to speak with the sales manager, he was just as ignorant and disrespectful and told me I could take it or leave it. I asked where the $18,000 offer went that I had in writing from one of his reps? I also had an ad sent by the store that said the store would give $500 above Kelley Blue Book (which my vehicle is currently valued at $18, 464). Both the sales manager and the sales rep asked me, "Who sent this post card to you? The value of the vehicle depreciate all the time." I said, "Your store sent this to me and one of your reps put in writing 24 hours ago that the value of my vehicle was at least $18,000 and I highly think my car depreciated $3000 in 24 hours." I also confronted them about the alleged scratches on my vehicle that would take "countless man hours to fix" that I literally wiped off in less than 30 seconds. They both lied and said the scratches had no bearing on the $16,000 price they gave me yesterday.
These lies, rude behavior and horrific customer service are making me significantly question my choice of the Nissan brand. I have been a loyal customer for 3 years. I was ready to buy a new vehicle TODAY and in CASH, however because of this terrible treatment over the past 48 hours I am doubting if this is a company where I want to spend my money. These men are an awful representation of a car buying experience and an extremely poor reflection of your company and brand. As a business owner myself, I would be appalled if any of my sales team treated any customer the way I was treated not once but by 3 different employees
Great Service! – I am very satisfied with the service at Ardmore Nissan! Price was very fair, all of my concerns were addressed, and the staff was friendly and helpful.
lied to – Well it all sad he day i got the car tire leakn air.was told may be sensor cold weather changes things so i pumped it up one a week.should have taken it in then in hind sight.well then i get a recall notice about something else and was due for oil change so i TOLD my service TEAM LEADER haha like anyones a leader there.i get the car back and tire leaking faster now.SERVICE MANAGER CALLS ME UP TO MAKE ME HAPPY SAYS ILL GIVE YOU A NEW TIRE.OK GREAT THEY REPLACE TIRE AND HE SAYS HE NEVER SAID THAT.So i paid 209 for new tire SCAMMMMMMMMMMMMMMMMMMMM DONT DEAL WITH THEM AT ALLLLLLLLLLL.
Where not to get your car fixed – About two and a half weeks ago I called Ardmore Nissan to find out how much it would cost to replace my cat converter. I was greeted by a wonderful service manager who went ahead to inform me that, if it was indeed the cat con. that was the problem, it could still be covered by the warranty depending on it's date of manufacture and mileage. I was then told to take my car in on a certain date. A diagnosis established that it was indeed the Cat con.
Where the problem began:
1. The day I took my car in, another manager was handling my case (this shouldnt have been a problem)
2. My wife was later called and told that a replacement had to be ordered and once in, we would be notified. That did not happen; I had to call to find out.
3. After the car was "fixed" it was worse off than before it went to the garage. However, i had to have a couple of things done to the car, so I took it some place else to have that done. One of the things changed was the valve cover gasket.
4. Two days after Ardmore Nissan worked on the car we had to take it back because it simply was not pleasant to drive. Even the other auto repair shop we took it to said there was a fault with the new cat con.
5.When I was eventually called to pick up the car, the Service Manager (SM) told me it was the fault of the other auto-repair shop - in essence insinuating that I was not telling the truth about how the car felt after I got it from them.
6. Even after they "rectified" the other mechanic's fault, the car was still running poorly.
7. I asked to talk to the overall manager, but was told he was not in and that my number would be passed on to him. I asked to talk to the SM again, but was told he was not at his desk and that he would get back to me.
8. Two days later no one has gotten back to me.
I am practically fed up with them, but my wife thinks we should press on with the matter and have them rectify the problem once for all.
So those of you intending to visit Nissan for auto-repair services, be careful!!!!
Horrible service dept and customer service – I brought my car there about a yr ago to have the radio repaired. It took 3 times of bringing it back before I went to another dealer. Each time I brought it in I was told that a new part would have to be ordered & it would take 10 days. I would pick up the vehicle only to find the radio not working. I brought my car in b/cof an accident & asked them to look at the radio while there. They my car for 6 wks (2 wks longer than expected) & still did not look at the radio. Instead of working w/me & apologizing, I was yelled at. I switched dealers & got the part in 3 days. I've had no further problems.
After I switched dealers I ran into the owner of Ardmore Nissan. We spoke & I decided to give it a second chance. 2 days ago I completed an online form to have an oil change & brake inspection. The form asked of the problems & days I could come. I received a call from the service advisor. He asked why I needed to bring in the car & when . He kept asking the same questions, which was frustrating. He was upset I wanted to bring the car in at 10am; when I agreed to 9am he said 10 was ok.
At 9am I received a call from the service advisor. He asked if I was bringing in my __ (wrong car); I corrected him & said yes, in an hr.
I got a call from the advisor later. He explained what was wrong & told me I had to pay for the estimate. I understand there are times when this is necessary, but I believe I should have been notified BEFORE continuing with the estimate so I could opt of it. When he told me what was wrong I said "thank you. I need to have a second opinion." He berated me about getting a second opinion. Sarcastically he said "second opinion?" & told me if I went anywhere else they'd put in wrong parts & I'd have problems in the future.
Throughout the ordeal he also tried to sell me addt'l services I didn't want. I kept explaining I only wanted an oil change & estimate but I was constantly badgered.
I gave this dealership a second chance and regret doing so.
Great service from Ardmore Nissan – I've bought 3 Nissan's from Lancaster Nissan, in Lancaster PA. But shopping for a car this time, we couldn't find the inventory we wanted and my wife was put-off with the salesperson.
So we happened to notice Ardmore Nissan's vehicle listings on eBay. We took a 60 mile drive and ended up buying a 2008 Rogue AWD. Initially we were a little cautious - leaving our rural country car dealers, and shopping at a Philadelphia Metro car dealer. But our worries were unfounded.
Friendly people even though they were very busy on Sat. Easy negotiation of the very, very fair price (less than Cars Direct, less that Edmund's "What other's are paying" price, less than eBay prices). Bob, our main sales guy, was happy to show invoice prices, dealer holdbacks, etc. None of the typical, "Let me go talk to my manager and see what we can do", routine. It was the last day of the month - they were busy but pressure on us was virtually none.
The car was ready when promised and the paperwork process was simple. Finance guy (Leon?) was pleasant. We also met the General Manager (Mark?) who was very personable.
I'd easily reccomend Ardmore Nissan to friends and others.
Ardmore Nissan is a great dealership – This is my 4th car from Ardmore. Leased altima, murano, and pathfinder. Bought 1 used pathfinder. Service is very good. Dealer gave me the best prices with the least amount of hassle. Everyone else could not easily tell the truth. Great place and for the most part very honest.
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