Shopping >Jaf Gifts
7 Franklin Ave, Brooklyn, NY | Directions 1121140.699127 -73.958780
Not Recommended – I purchased candelabras from Jaf Gifts online for a big event I was holding. Two of the candelabras were broken right out of the package, so I bought 2 more and planned on returning the broken two after the event. After contacting the company and returning the package with invoice copy to the address provided, it took 5 months of me chasing the customer service rep. who was suppose to be helping me, to find out that they could not find my return and I could not get my refund. I had to contact the person handling my request. After an excuse was given as to why there was no determination on my refund, no follow up was provided. So, with 5 months of my valuble time down the drain, there goes my refund, the broken product, and money to replace what was broken. It is obvious that the customer service rep. and/or the company does not care about the customer. They did not provide me with the care and respect that should be forwarded to a paying, patient customer. It was my fault for purchasing a product that was known to break, per the reviews on Amazon. I can assure you that I will not be purchasing anything else from this company.
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