Recommends

smsjgp

Joined 6 years ago

Great Dr's...Terrible Reception Team. Dr. Smith is fantastic with our cat and dog. She takes the time to look them over, explain options to us, guide us in a direction that will be optimal for our pets and respectful of our pocket book, is never rushed, never pushy about food, medications, supplements or services. She's friendly and quite likeable. The office is clean and contagious animals are separated from the healthy ones. The only cons are these, and they're OFFICE related, not DR. related: the hold times when calling are atrocious (I've been on hold for 30 minutes or more several times) and the reception team can be difficult to deal with over the phone, especially when trying to get your pet in with something that isn't considered an emergency by them, but isn't exactly something that should wait for a day or three before your pet sees a dr. Be prepared to take "walk in" appointments and sit for an hour or more if your pet/situation falls into that "non-emergency" category, but shouldn't wait for the "next available" appointment time, either. The highly recommended goes to the DR. AND CARE, NOT THE RECEPTION TEAM.

Recommends

krisqua

Joined 9 years ago

Our dogs love going to see the vet!. Dr. Smith does a great job with both of our dogs. She provides high quality care for them and she has a wonderful rapport with both dogs. When we get to the office, they can't wait to go in and see her. She listens to any concerns and takes time to explain various treatment options. The Redwood office is very clean. Their staff is careful about isolating dogs who may be seeing the vet with something contagious. Our dogs have stayed at Redwood during vacation and they come home happy and content. There is never pressure to purchase food or supplements from the vets or staff.