30401 S. Dixie Highway, Homestead, FL | Directions 3303025.482044 -80.462857
customer satisfaction is missed goal – If you call them enjoy the intro....it's the only satisfaction you'll get from the call.
We had the misfortune to have our Chevrolet towed to Homestead Chevrolet following an auto accident - by the OnStar coverage. The accident itself was not the only misfortune, the location near to these guys has so far been as much.
From the first call the bodyshop staff were rude. I explained why the car arrived there without us - we had to get back home to NC & it was there for a quote on either full or part (so it could be driven home later) repair - no word was given that they would not be prepared to part repair the car or that there would be a $50/day fee for parking. 9 days later the insurance loss adjuster called with his verbal estimate. 2 days later I called HSD Chevy for the quote as they had not sent it via post. After some discussion I now wanted to do a part repair as they would not guarantee their body work. They now stated they would not now be able to do a part repair, so I asked to collect the vehicle. On this request they then first mentioned the parking fee of $50/day, should I not instruct them to do the work. They would not release the car without the payment and just to add insult to injury I found further damage the car when I did collect it. Now when I attempt to call the manager he is not available - 6 calls and messages later still no explanation of the damage to the vehicle or the policy of not stating the parking fees upfront.
I'm sorry Homestead Chevrolet, but you've scored an own goal with customer satisfaction with us.
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