Peabody >Beauty > Hello Gorgeous Salon and Day Spa
243 Andover St, Peabody, MA | Directions 0196042.548536 -70.951004
Sun: 10am- 4pm, Tue: by appointment, Wed: 10am- 8:30pm, Thu: 10am- 8:30pm, Fri: 9am- 7:30pm, Sat: 9am- 6:30pm
My girlfriend had the worst experience ever from a customer service perspective. She made an appointment as a new customer to get 2 inches of her hair cut off. She showed up and was told that Scott would be her stylist. When she told him that she wanted to get 2 inches off, he immediately insulted her and said that her hair was a mess and she has 12 inches of dead hair that needed to be cut off. When she explained that she wanted to keep her length and only wanted to cut off 2 inches, he told her she obviously did not care about her hair and that she should go to another salon. He then walked away and left her sitting in the chair in tears. The manager saw the whole thing happen and did nothing. I was horrified. I have never even heard of such terrible treatment for a customer, especially in what is supposed to be a customer service business. I will be contacting the Better Business Bureau to file an official complaint. I have never in my life written a review on Yelp, but I took the time to register today so that I could write this review because I don't think anybody deserves to be treated like that, especially a 22 year old well-mannered young lady who just wanted to get a simple haircut, pay for her services, and go on with her day. Please do not give them any business.
LOVE THIS PLACE – I LOVE this hair salon. The owner Scott is an amazing stylist and owner. My daughter gets her hair cut here and loves it (she is 4). I have been going to this staff for years and I HIGHLY recommend them. Kara does my hair and I LOVE her. She always does what I want and when I am about to go in a very wrong direction with my hair she lets me know. I can not say enough good things about this salon.
Highly Recommend – I refuse to let anyone touch my hair other than the HELLOgorgeous staff. I can confidently ask for want and get exactly that. Thank you again for a great style and exceptional service :)
not the best.. – So i seen this new salon on 114, and the name caught my eye. i called a few time and no answer. The answer machine put me off, sounded very unprofessional . So popped in anyways .. and the inside was sooo nice! i felt really good.. I walked into to who seemed to be the owner a really tall guy. He just made me feel really anxious. He gave off a really bad vibe ( not so friendly) and the employees seemed un easy around him too. There was a lady who was about 80 years old doing nails.. which realllly turned me off. it looked like she couldn't even see . She was also not so nice. Also it was not busy at all in there which is never a good sign. The hair cut i got was ok .. i wouldn't go back not the best atmosphere.
This review was written through the email account of the co-worker of a former employee. Nice try "J". Glad to see you have so much time as to pull a stunt like this.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Hello Gorgeous Salon and Day Spa on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.