Houston >Food & Dining > The Burger Guys
12225 Westheimer Rd, Houston, TX | Directions 7707729.736217 -95.596519
Neighborhoods: Westside, Eldridge/ West Oaks
The duck fat fries and assorted house made aolis and dipping sauces could be an entire meal in and of themselves. Add in a huge, juicy burger, a shake or imperial sugar sodas and you have hit burger nirvana.
Some people are just nuts. – This place is BY FAR, the best hamburger joint in Houston. They serve kobe hamburgers, delicious duck fat fried potatoes, and terrific shakes. What one customer indicates in giving one star I'll never know. But clearly he's an idiot. They are better off without him.
Stay away! Staff very rude! – Burger Guys on Westheimer. After trying Burger Guys alone the first time a couple of weeks ago at lunch and being pleased with the food and service I decided on Friday evening after work to visit again and show my girlfriend the place. This time they were much busier than the 2pm late lunch I experienced the first time. That was expected. But from the moment I gave my order to when we left abruptly disgusted and unhappy things just didn’t go well. First, the lady taking the orders could not have been more bored looking or sourer faced. I ordered the Indianapolis burger cooked well done, onion strings and a coke.. Orders were coming out fairly quickly as there was plenty of help in the kitchen. The onion strings came out first. When I had visited the first time the cook had given me a great sauce to try and I expected it again. When no such sauce or even catsup was available I asked the guy pushing food out and he said I needed to get it from the lady at the order window. I quietly walked up there but discovered she had a long line of people waiting so I went back to my table. We ate the onion strings dry until I got up again and asked one of the main cooks for sauce to which he said “We don’t give sauce for the onion strings.” I thought this was a joke and even mentioned it to another customer standing near me. So, I asked again and this rude guy grabs a container of the sauce and told me there is a $1.00 charge but here’s one at no charge. How was I to know there was a charge for something I had been given free in my first visit and who would have thought there would be a $1.00 charge for a tiny container of sauce. And of course there are no catsup bottles or salt and pepper shakers on the table or at the condiment counter. Odd. Still no burger has come out and the onion strings are almost finished. Then the burger comes out. Looks good, open faced with mustard on the side as requested. I put it together and cut it in half and I see what looks like tomato juice filling the plate. Then I look at the burger and discover it is blood red, not well done as I ordered. I am already steamed about the sauce debacle and return the plate to the rude cook asking him to check the order. I told him I had ordered it well done. He checks with bored lady at the front and says to me “She heard rare and wrote rare.” No apologies, no offer to put the burger back on to cook it as I ordered it. Basically tough, live with it.. I could not take it anymore. I immediately left dumping my onion strings in a paper towel and getting out with my “free” sauce. Several other customers overheard this incident. I was really getting pumped up about this place but this guy behind the counter was the rudest guy I have encountered in a long long time. I will never return even though I liked the great selection of toppings but no business can make it treating their customers like this. Stay away!
Miracle on Westheimer – I can not even begin to express how amazing this food is. The fries come out first and they actually taste like a potato! Who knew that was even possible anymore... You get a drink of Dr Pepper made with real sugar instead of corn syrup crap. I don't even like Dr Pepper and I still couldn't stop drinking it. Then the Pièce de résistance... the burger. Made on Mt Olympus and flown to the Burger Guys. Juices explode. Sauces perfectly accent. Perfect gourmet quality beef and amazing quality ingredients. I actually teared up. If you are brave and believe in the power of a crazy combination, get the Shipley's Burger... Just trust me. Top it off with the best homemade ice cream shake in the world.
OK burger – Place is alright. Went there last night and our party ordered up 5 burgers. I had the Syndey, wife had the one with avacado on it. Both burgers were good, not great. I had a small bundle of unchewable stuff at the end of my burger left in my mouth, which of course I disposed of discreetly in my napkin. Fries were generally enjoyed by all. String onions were tasty, but really nothing more than a pile of small crumbs. Not sure how you're supposed to eat them. The string onions were sized like shredded cheese, so you kind of grab a pinch and hope they don't fall out before they get to your mouth. The dipping sauces were entirely unusable because of the tiny shredded size of the onions.
The fountain drinks were enjoyed by all. I had a banana foster shake. Not good. Tasted like vanilla softserve with some kind of banana syrup in it? My wife tried it, no go too. I make malts at my home using fresh premium ingredients, so my expectations may have been too high. I was thinking maybe some real banana in it? Nope. Skip the shakes for sure.
As others mentioned, ventilation is poor. You WILL smell like a smokey burger joint if you dine inside - so much smoke and smell in the air, it pervades your clothing heavily in short order. Probably not good if you go back to work and you're officed in a cube type environment - your co-workers will not be pleased.
Gal taking orders was the highlight - cute and friendly and interacted well with my kids. Her name was Cassidy (sp?). Anyway, whoever hired and trained her should be commended!
Probably won't go here again. This is certainly not worth any kind of a drive over to try - it simply isn't that good. Novel concept, not inexpensive though - my bill was $66, again, 5 burgers, couple of fries/onions, fountain drinks. Hope this helps.
Have you herd of the "WOW" factor – The worst I have had, The meat was dry. And not very flavorful. I know that is a new concept on burgers. I did how ever stay and eat my burger. But the price I payed for my burger did not at all reflect on the quality of the burger. Just because it is expenses does not always mean good. The "WOW" factor is that, "WOW I payed that much for a burger and fries and this is what I received OMG."
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