Houston >> Pure Zen Therapy
2620 Fountain View Dr Ste 400, Houston, TX | Directions 7705729.740809 -95.485698
Neighborhoods: Westside, Great Uptown
Best Massage EVER – I purchased the Zen Chi Massage from groupon and I have to say this was the best massage I have ever had in my life.
I have traveled around the world and got many massages, my massage therapist... A diamond in the rough, the massage was very detailed just what the dr. ordered.
The staff was very professional and helpful with any questions I had.
Terribe management – I purchased a Travel Zoo coupon in Sept. The first available appointment was in Dec. I figured that would be ok to help relieve Christmas shopping stress. I live almost an hour from the location. I went to the address on my receipt which showed suite 400. The door was locked and had a sign posted that said "Latino Massage" and gave a phone number. I called that number and they said they were not affiliated with Pure Zen. Later I looked on the Pure Zen website and called. I was told they had moved to suite 203. I was not notified of that. It seems like they should have had a sign at 400 referring customers to the change. I explained that I would be off work for the next week if they could work me in. She said she would have her manager call me. At the end of the next week, I had not received a call so I called back. The same lady told me the manager was swamped with calls and hadn't had a chance to get back with me. She said they had sold over 900 coupons and they are not a "big corporation" so I would have to be patient. I said since they weren't a big corporation, they shouldn't have sold more than they could honor. I told her I would like a refund since I wouldn't be able to come in later. She said that probably wouldn't happen but that I would have to talk to Travel Zoo. Her tone was very rude and impatient. I called back about 30 minutes later to try to get her name. Someone named Karen answered and said she was the manager. She sounded exactly like the person I had been talking to both previous times. When I explained that I was calling to get the name of the person I had talked to because she was rude, she was a little more helpful and tried to sound like she was not who I talked to earlier.
I was still told that I had 3 options. I could get on a waiting list for another appointment, get a credit to use there later, or talk to Travel Zoo to see about a refund.
I am very frustrated.
All I have to say is OMG...... The best massage I have ever had down to the customer service.. Qiana my massage therapist was the best i have ever had... already rebooked my appointment. nice place
Girls Day Disappointment – We planned this Girls Day out for over a month. We were scheduled for a 10:00 a.m. massage. We arrived to find out one appt. was 10:00 and the other at 2:00 p.m. Aftering waiting to speak with the Owner to be told they had been very busy and somehow a mistake had been made, I explained I tried calling twice the wk before but did not rec. a return call. The Owner was not apologetic and the only suggestion made was to keep the standing appointment where one person would receive an abbreviated massage seeing that we had waited 20 minites and another at 2:00. The most postive part of this experience was Faith who worked at the front desk she tried very hard to see if there was anything that could be done to make the experience a positive one to no avail. Unforthunately, I would not recommend this establishment to any of my friends with the owner having such poor Customer Service towards her patrons.
Happy New Year! – To the beautifulest, most wonderful place and people on the planet. You know I love you. Don't you? No really?.............
I was in pain - and Paula took GREAT care of me! – I had such bad pain in my neck and shoulder area. The tightness in my neck had gone on for at least a year but the pain had become unbearable. I tried to deal with it, got my husband to massage it (& he helped) but it was just so intense and interferred with every thought. I went to Pure Zen with a Living Social deal (which I really didn't need because their prices are so reasonable to start with). They got me in there and Paula, who as very strong hands and is excellent, worked that tension and pain almost completely out. I'll go back soon to get the last little bit out but I am SO much better now!
Don't be thrown off by the fact that it is in an office building and that the building is not that nice. (And they are on the 2nd floor, not the 4th floor. They moved.) Once inside the building, you will find that their office is very nice, very relaxing, very zen. Free parking, easy access, and nice people.
I will definitely be a repeat client!
The Couples Massage Package was Awsome – Me and my husband had the couples delight package and it was wonderful. I willl refer all my freinds to this private little get away nice :)
I love this place – I LOVE massages. I've visited just about every spa and massage studio in Houston over the years and I have to say that this is one of the very best massage experiences I've ever had in the Houston area.
True Massages Rock!! – Everyone working here Rocks!! this is such a cute place and most of all, massages are priced so affordable and the therapist really know what they are doing. It was such a wonderful experience.
Finally Found My Massage Place – My First time here and not my last.... FANTASTIC...... Massage by Ruth this place has a warm cozy enviroment with good quality service. I also had my eyelashes done by May she is great I love her work she does great eyelashes. Pure Zen Therapy is a place you must check out!
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