34 Ridgedale Ave, Morristown, NJ | Directions 0796040.796974 -74.471012
BEWARE of having your car serviced at Mercedes Benz of Morristown. My car has been stolen from THREE times at this dealership; I even filed a police report when I picked up my car this last time on 9/10/13. My service advisor, Willie, as well as the service manager Herman Diaz, gave a statement to the police that they have a known theft issue. I contacted the owner, Bill Straus, who was condescending and disrespectful. He even asked me why he should believe me that there was money stolen out of my car on three different service appointments. Bill Straus and Herman Diaz, the Service Manager, are not only not customer service oriented but they are combative and unwilling to do what is right by the customer. Bill Straus’ solution was a $150 service credit at his dealership - because after all of this, that is the first place I would want to take my car back to for service after paying $384 in labor to be stolen from for a third time (my total service was $694.40 for Service B). Bill Straus at Mercedes of Morristown is "the best or nothing" at its finest.
Excellent! I am a long time Mercedes Benz of Morristown customer, and I am always impressed by their professionalism and top notch customer service.
Ziad is, as always, extremely courteous and savvy about the product he sells. It is always a pleasure to do business with MMB .
Service and Service Advisor was fine. However when my car was returned to me, the papers in my glove compartment were on the passenger side of my car. They appeared to be dumped on the floor. I was disappointed to find the papers in disarray on the floor. I simply gathered the documents and placed them back in then glove compartment however I just thought whoever had taken it out would have returned the car the way they found it.
Very pleasant experience, especially in dealing with Perry and Kaushal - both were always professional and courteous.
My experience was excellent : very professional and customer friendly. I believe my purchase exceeded the competition.
Good. Negotiated the sale quickly and efficiently . Car was ready on time and is great.
I've been leasing vehicles for multiple years from Morristown Mercedes. It has always been a pleasure and smooth experience. Fair and honest in their approach. Ziad Shehady has be great to work with and has made the experience great, resulting in my continuing come back.
Very good experience. Helpful. Professional. Makes the customer feel important. Even got us a better deal on financing, which I did not think was possible.
Very good experience. Walked in with no appointment and was immediately taken care of by my service advisor Ed Salwan
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Mercedes-Benz of Morristown on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.