Honolulu >> Clear
900 Fort Street Mall, Honolulu, HI | Directions 9681321.309188 -157.862636
I have had Clear for several months now. Worked great in winter with no leaves on trees. Now in spring download speed has slowed to a crawl. Technical support has kept me on the phone for many hours and now wants to send a technician to my house just to tell me the leaves on the trees are icausing the problem. I want to be released from my contract or I plan to call the FCC and BBB to file a complaint.
If I could rate them a zero I would! This was the worst customer service I have received. I call to get new service and asked them to put it under my name but instead they put it under my husband’s name. So I called to disconnect it and they offered me a one week trial. Well it turns out the free trial was not a free trial! So I tried to cancel again and they said my package was accidentally sent to the wrong address so as soon as the found it they would refund some of my money because the 10 bucks they charged me for the "free" shipping is not refundable. It's being a month now and they still haven't received the package. I called FedEx and they said that clear had already received the package. I wish I would have avoided doing business with them.
Clear is Fantastic – So far it's fantastic. It works really well in my condo, and I'm now using it at work for the first time, and it's coming through great. I just got the mobile, and that'll do me just fine for $45 a month, no taxes, no increases ever!
I just wanted to let you know how much your customer service ROCKS!!! Thanks and keep up the good job. Thanks.
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