1810 Durham-Chapel Hill Boulevard, Chapel Hill, NC | Directions 2751435.944947 -79.009550
Sales:M-F, 9am-8pm; Sat; 9am-6pm
Service: M-Th, 7am-7pm; Fri, 7am-6pm; Sat, 8am-5pm
I have been very happy with both my most recent service experience as well as the 7 years I have taken my 2006 Legacy wagon to Performance for servicing. They have been honest, such as the most recent occasion where they did not do a tire rotation (in addition to the oil change) because I needed new tires in the next month or so. Any tire rotation would have been wasted. They were honest enough to tell me this and save me the $20 for a rotation. They have always been polite and easy to do business with.
I was so pleasantly surprised when I took my old Subaru (2003) to Performance. I never had, fearing they (a dealership) would be high priced for services and parts that I could get elsewhere for less. But with a part-specific issue, I figured why waste time going to a generic mechanic who would have to scout for parts. Turns out the Performance people run a fair, honest shop, didn't even charge me for labor to solve the problem, and meanwhile cleaned up the engine and did the free 27-point check up to get a feel for the car's health. I came away with the mighty bill of $2.67 for the part--when I feared they'd pad that bill with all kinds of things they'd done or even fairly for the labor invested. Not true! They have an excellent waiting room, super shuttle service and nice drivers to take you back and forth to work, friendly nice people and are well organized. They have won me over!
Just bought a 2014 Forester, my first Subaru. West Dupuis and everyone at the dealership were super friendly and helpful!
We had two consecutive experiences with Performance Subaru where Deborah Marable showed unbelievable customer service. The first was the night we purchased the car, we drove 90 miles from our home after agreeing to the terms provided by Anna Latta the sales manager. When we got there we were told that we would have to come back the next day to close the deal. Deborah Marable stepped in worked with us and the finance manager and had us in our new car headed home. A week later we came to complete some paperwork and get some service done, again we were told we've have to come back the next day. Deborah again stepped in, got us a loaner, got our car serviced the next day then had a driver bring us our car. She was amazing!! We've made performance home for car buying and Deborah Marable made that happen. Like any company the kind of people you have is the difference maker, and performance out performed our expectations and won our business.
The folks at Performance Subaru were very thorough and courteous. They offer such great deals without compromising quality in service and technical support. Thank you so much to the service and sales department at Performance Subaru Raleigh, NC!
Performance Chevrolet is Awesome! – Every encounter I have had there has been exceptional. Each person is courteous and truly does go out of their way to meet your needs and then make sure you're comfortable and all questions answered. Thanks so much for all you do!
Amazing Subaru Service! – Well, I own a subaru tribeca and one tire went bust. It was irreparable so I had to change all 4 as per subaru AWD guidelines.. Tom from Service gave me the bad news.. But what was worse is that I had extended support for the tires, .. funny thing is that Hendrick sold me a crappy support since it only covered the tire that was damaged. Tom talked to the managers and got a very good deal for me: 50% discount on the price of the 4 tires! The thing is that the salesmen from Hendrick were selling a product that was incompatible with Subaru guidelines for tire replacement. Tom understood that and did his best to address it. In the end, Tom went above and beyond to offer great service and save me money. Of course, he took care of other aspects of the car that needed addressing..like an issue of visibility with my windshield. Overall, superior service!!
Excellent Service – We haved owned our Subaru for one year now and have taken it to Performance for all of the maintenance check-ups. They are wonderful to work with. We have been very pleased with everything that they have done. We would not want to take it anywhere else.
Performance Subaru provided excellent service when I had nails in my tires. They gave me a loaner and took care of the problem promptly. They are great to work with.
Taking Care of Business – Performance Subaru in Chapel Hill reminded me of their excellence this week. My Forester had an airbag light on, which needed investigation and remedy. Gus Alen received my car and managed the communications, and the technician (whose name I didn't receive) efficiently and effectively diagnosed and solved the problem.
Compared with most situations, this was no big deal. What WAS a big deal to me was feeling respected and so well cared for by this team of professionals. Mr. Hendrick should know he has a great team at Performance.
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