14811 Lebanon Rd, Old Hickory, TN | Directions 3713836.218638 -86.574240
Mon - Fri, 9am-6pm
I was very impressed with Blue Diamond Pool and Spa Pool. They phoned me within minutes of my request on. He was very friendly and professional on the phone. Even though my problem was on a smaller stature, and he wasn't sure he could fix this type of tub, he didn't hesitate to put me on his schedule. Although my particular model and type of tub could not be accessed, I appreciated the courteous attempt and professional manner in his course of action. My husband runs a company, and I know how rare and important this type of customer service is to find.
Adam was professional, explained the problem and fixed it in a timely matter for a reasonable fee. Thank you very much for all.
Blue Diamond Pool and Spa Pool team was friendly and did the job in a fast and proper way. It was a good experience. Thank you.
We were looking for a spa for my wife and myself, and we saw that Blue Diamond Pool and Spa Pool were having a sale. We went into the store and ended up buying one of the spa models. I recommend them. Their prices are reasonable, and since then we've purchased some chemicals from them. It was a good experience.
The pool was built on time and to budget which was great and the finish was excellent. High quality equipment supplied along with a good choice of third party suppliers for tiles and surrounds. Over all very happy indeed.
We contracted with Blue Diamond Pool and Spa to build our pool. We were extremely happy with the service they provided. They made recommendations as to the shape of the pool and stonework surrounding it that were much better than what we had originally planned to do. The work was done quickly and every night they tidied up the area. The people doing the construction were polite and professional at all times. We have recommended BD to a number of our friends that are looking for either a pool work to be done and they have all been satisfied as well. I would not hesitate to recommend this company.
Our pool was built by BD Pool team in 2008. I had a great experience and am so relieved there are businesses that are honorable and customer focused. I felt very taken care of and respected, and will go nowhere else for pool repairs in the future.
We are so happy with the pool done for us by Blue Diamond.Once they started our project, they didn't leave the job until it was completely finished. We have never met such hard working group of people; they've also impressed our neighbours who have watched them transform our backyard to an oasis. We have received many many compliments on our pool and landscaping and on the quality of work that was done.We want to thank you.
My pool was in really bad shape - think old, delaminating and deep green. BD Pool came to the rescue with a very competitively priced solution. I ended up chosing to resurface with a pebble coat finish. Michael was especially helpful through the construction process - he oversaw/explained everything and was attentive, knowledgable and flexible when there were issues. The pool looks fabulous. Thanks again Michael and BD Pool Service - I heartily recommend them to others.
DO NOT use Blue Diamond Pools. The positive reviews are a bogus joke! Go to the BBB website and read what the alert that they have posted about them. I am one of the several who have recently filed a complaint with the BBB against them. Nothing will be done of course and I still am very angry but maybe this warning will deter someone else from being their next victim!
HERE IS THE BBB ALERT:
This company has received a pattern of customer complaint that is of a serious nature regarding customer service issues, contract issues, product issues, repair issues, and service issues.
Specifically, complaints allege consumers paid several thousands of dollars in deposits for the installation of swimming pools with promised completion dates; however, the company has failed to honor their contracts/agreements as promised. All complaints indicate the company fails to return phone calls regarding installation or repair issues despite leaving multiple messages requesting assistance. Several indicate the project was to begin in 3 to 4 weeks, but after waiting several months, the project remains incomplete. Some complaints indicate that the liner of the pool arrived damaged or was damaged during installation, and the company will not return to repair issues and fails to keep scheduled appointments. Other complaints indicate the installation of the pool has been hindered by the company's lack of preparation beforehand, such as not having the proper parts, tools, or machinery during the scheduled installation
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