1195 Broad Street, Providence, RI | Directions 0290541.793512 -71.409922
Neighborhoods: South Elmwood
wilkins #1147 and terry#3377 were very efficient and helpful...would recommend them to others.
I want to express my gratitude on the service provided your Technician Enea DeSimone. He was extremely professional, providing me with details of what the job entailed, and resolved the issue I had with my basement drain. He was also very courteous, and patient, answering all my questions and concerns related to the issue. I look forward to the continued service provided by Enea and Roto-Rooter for the additional work being provided in the future.
The dispatcher understood that my need was urgent and promised a technician would arrive asap. She continued to keep me updated as to when my tech would arrive.
When James #7432 arrived, he listened, understood and started to tackle the problem right away.
James was polite and had great patience with us.
I would definitely use Roto-Rooter again
Called for service, spoke with a very pleasant, helpful live person who answered the phone. She sent a serviceman within 1 hour as promised, who cleared my clogged drain, I would recommend this company.
Roto-Rooter was there when we needed them and on time. The technician was knowledgeable
and very helpful. I highly recommend their service. Ken K
Contacted Roto-Rooter in about 45 minutes Apolo was here snaked the problem and we were finally clear to use water in the house it was backing up in the basement since we don't have sewers here. He was great explained the options of how it could be done. He started with the easiest approach and it worked within minutes the water was going out of the house. Would recommend highly.
Contacted Roto-Rooter Sunday morning with a clogged main drain line. The technician was at the house within one hour. Apolo Technician No. 1853 was very efficient. He diagnosed the problem, explained my options along with anticipated costs, and had the drain unplugged in less than an hour. Excellent service. I highly recommend them!
Ethan (#2422) and Apolo (#1853) were extremely helpful and thorough. Also explained issues in detail.
The online Roto-Rooter scheduling process was easy and efficient. The two technicians (one in training) who arrived were thorough and the trainer knowledgeable. They explained the nature of the repair, the cost and time involved to complete the work clearly. After the work was finished, they showed me exactly what they had done. I was glad to have a one-year warranty on the repair.
Wilkins Henderson Tech #1147 is very good at what he does!! He was on time and very friendly treated me with great respect. Wilkins is very diligent and compassionate at what he does. You don't get service like that all the time, but Wilkins gives that service and does very well at it!! If I need to call a plumber it sure will be Roto- Rooter and I will ask personally for Wilkins!!
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