Two Lexington Avenue, New York, NY | Directions 1001040.738546 -73.985772
Neighborhoods: Midtown, Gramercy Park
Rude Management and Staff – I cannot believe the bad attitudes rampant in this hotel. I brought some friends in for dinner at Wakiya (Very good Great staff). Afterwards we wanted to have a drink at the Rose Bar. When I made my reservation I asked about making a bottle service reservation at the Rose bar. I emailed and did everything told of me to do so and never received a response. When Wakiya confirmed my reservation I asked to speak to a person in the Rose bar about a Reservation and was treated very rudely by the concierge. We were finally able to get in after our dinner reservation as we made it in before the 9pm cutoff requiring reservations. While we were in the bar we were told we had to squeeze all 11 of us into a tiny area as the bar was totally reserved. We received cold drinks in hot glasses as they were just washed. Our server was nice- but totally inexperienced. We left at 11:30 pm and the bar was still empty with reserved signs everywhere and we were the only people in it. The doorman was actually keeping people out of an empty bar. We spoke to the concierge later about how to make an actual reservation in the future and he told us "make friends with the doorman- that might help". Not only were the management rude- they treat their establishment like a club promoter in the meat packing district. I think the staff here needs to head on over to the Waverly Inn to find out that exclusivity and style do not have to be at the expense of civility and consideration. I cannot express how utterly rude the management here is. For management reading this- please do not bother with the insincere "we are working towards..." response. It is far too late.
Top Shelf. – I love going to New York. I was raised outside the city and felt as though it was my playground when I was a teenager. Now that I live on the other side of the country, when I go back to New York to visit I want to make it the best, most memeroable time I can. My past trip in July was just that. I decided to stay at the Gramercy Park Hotel for my first time and it was definitely enjoyable and defnitely memorable. It really was the defintion of luxury; you feel it from the moment you enter the lobby to the point you flop on the comfortable bed to the point where you get a key to the private gramercy park. the staff and the surroundings make you feel as though you are a VIP, even if you are just a simple woman like me. When you go, make sure to eat at the new restuant, Wakiya. it's amazing food unike anything I have ever tried. If you really want to havea great trip in New York, i highly recommend staying here.
good place – Very well mannered door girl. Polite doormen. Beautiful venue, especially for the fall/winter season.
Horrible Service – Started out at Jade bar. Although I was shocked by the prices, the bartender and bar back were very attentive and very friendly. My friend and I moved on to the Rose bar, and they were playing "Sexxy Back"-not very cutting edge. The waitress ignored us for 20 Minutes. We didn't even bother to call her over JUST to see how long she could ignore us. It was not even crowded. After finally taking our order, it took entirely too long for our $20 drinks. I asked for the check right away and saw that the gratuity was included! So insulting after receiving horrible service. SO not worth the trouble or the money. The design was interesting but I've seen it before. After a while, how many chic boutique hotels can one city have?
Luxurious hotel with terrific service – I lived in NYC for 11 years and having settled in Boston 7 years ago always enjoy having a reason to stay in New York. A client booked me into this hotel and I'll be forever grateful. I found it restful and luxurious with top-notch beds/linens/pillows and really nice toiletries. Breakfast at the private club/roof garden was expensive (hey, it's New York and this is a pricey hotel) but delightful. The staff ranged from friendly to SUPER friendly and have clearly been given the message by their management that guest satisfaction is important. For the record, I'm not a model or celebrity or socialite-- just a friendly, relatively well-dressed business person of 43. The room was big (by normal standards, not just boutique hotel standards) and luxe and Julian Schnabel's "set dressing" in greens and roses and dark woods was restful and romantic. I'm sorry I couldn't stay longer. I wasn't able to get access to Gramercy Park since it was closed for construction and the roof deck was off-limits for a private event the evening of my stay. These sorts of disappointments are typical of a big-city hotel and I still had a great time. Also, the neighborhood is great. Quiet and residential-- not the typical tourist fare. Great restaurants within walking distance include Fleur de Sel and the cute little tapas bar Casa Mono. Remember the Union Square Greenmarket, too.
worst service. never stay there. – I don't know where to begin. My stay here has been the worst experience I have ever had in a hotel. The first day I was there I got a knock on my door from the housekeeper a little after 8 am. I had the do not disturb sign on the door. Shortly after that there were hotel employees talkin very loud in the Hallway and they had the walkie talkie on full blast. There was no way to get any sleep. I had friends joining me later that day for dinner on the ropoftop and drinks at the bar. I called the concierge to arrange it for me and she told me that I could have dinner and that she ahd a table for me at the bar. I got to the rooftop and they told me that it was closed for a private event. I went down to the bar and there was no table reservation. They let me sit at a table and just when i got my drinks they asked me to leave the table because there was a reservation for the table. It gets better. I called back the concierge to get us a dinner reservation somewhere else, and as soon as i told her what happened she put me on hold for 20 minutes. The first morning I was there Ii went to take a shower and the Water temperature handle was sitting in the soap dish. I had to take a cold shower. I went to the front desk and asked them to fix it and told them all the problems i was having. The front desk manager had a dumb look on his face and really did not say or do anything. I got up to the room to take a shower. They had just put the handle on, and whenI came to adjust the water it fell of and nearly broke my foot. They never sent anyone to fix it. I got back to the room an 4:30 pm and the room was not made. I called the General manager and he told me that they make up the rooms between 12 to 5. I told him that he was lying. The previous day they came to my room at 8 am. I also asked the doorman to get me a cab and the guy just diasppeared. A cab showed up and another doorman grabbed it for another guest. They got thre 10 minutes after me.
Loved it - here's why.. – Yes there's some attitude but what do you expect from NYC? Service didn't bother me and actually though the doormen were fairly polite. I stayed a weekend in a Loft Room (a bigger one) after being upgraded so things started out well. Got into the Rose Bar after a little wait due to a party, but having spent some time at the SkyBar in LA this was quick by comparison. Disappointed there was no restaurant though. Also was able to see the Roof Club bar - pretty damn amazing - wasn't open yet though. The room was very comfortable though and the gym was nice. defintiely worth trying.
Ridiculous prices – Sorry ? i just can?t stomach $20 for a basic drink. Plus the crowd was pretentious and irritating ? i will not be back.
WORST SERVICE IN MANHATTAN- RUDE MANAGER! – The service at the Gramercy Park Hotel bars (Rose and Jade) was probably the worst I have ever seen. My friend decided to have a corporate investment banking party at Jade, where he called in ADVANCE to notify the manager that 15-20 people would be arriving. As he was hosting this corporate event, he gladly bought several bottles/ cocktails, etc. Unfortunately, noone was able to enjoy these cocktails, as when a few people went to use the restroom within the first few minutes of arrival, they were not let back in because the bar was "too full" for half an HOUR!!! When my friend approached the manager, she said she could not let in anyone even though he had paid a hefty tab to have such an event. (we subsequently left due to the horrible service) The Manager was SO RUDE, and unfortunately, most of those attending have worked directly with the hotel and Ian Schrager, and WILL NOT RETURN EVER AGAIN. As one who frequents elite institutions in New York all the time, I know that such service is not only unappreciated but will not be tolerated by future patrons.
WORST EXPERIENCE EVER!!! – Gorgeous spot, horrible experience! I agree with the majority of the reviews here, the manager, staff, bartendar, and security were pretentious & snobby. I don't mind paying but I demand a good experience. Not only was everyone rude but the service is slow (however Theadora the waitress was stunning).
There are way 2 many places in NYC to spend your money, I don't recommend waiting in this line, the scene isn't worth it.
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