Bee Cave >Beauty > Spruce Salon
12101 Fm 2244, Bee Cave, TX | Directions 7873830.308522 -97.925590
We've been going to the Aveda salon on Bee Caves in the Randalls shopping center near Mopac for close to 10 years. Being consistent and loyal customers of Aveda, we were really excited that Spruce Salon, being an Aveda salon, was opening up so close to our home. The first two appointments were with ALLIE who was LOVELY. She listened to what my mother wanted and delivered. She was gentle and attentive, exactly what we have expected and received from Aveda salons all over the US and even in the UK. The third time, this August (2013) my mom was seen by LEAH, and this appointment was a TOTAL DISASTER. First, she didn't listen to what my mom wanted done. We showed pictures and talked about colors, we wanted her to do a brown-grey blending but whatever we would say, she would offer something different and push that it was better. We finally asked her politely to do what we originally wanted and she reluctantly agreed. When she was done it looked nice, but by the very next morning, all of it rinsed out in the shower. The two times Allie did this, it lasted 6 weeks before beginning to fade. Leah's job didn't even last 12 hours. As mistakes happen, we weren't upset; we went back to the salon to discuss this with Leah and have it corrected. First, she was highly defensive, not admitting to doing anything wrong when the results are clearly obvious that she did not use demi-permanent dye. Second, as she was assessing the job she had done on my mother's hair, the way she was man-handling my mother's head was extremely unprofessional and very clearly expressed her negativity. My mother and I were unused to being treated this way by Aveda salon staff and were taken aback. She refused to correct her mistake herself, and instead asked another staff member to do it. Unfortunately, this one did the same thing as Leah and the dye rinsed out in two days. I stopped by at Spruce Salon a week later to discuss my unhappiness with Leah's behavior. She wouldn't even see me and her staff told me that she would call me back. When she did, she was curt and rude, and handed off the phone almost immediately to the receptionist who offered to refund us. She took my mom's address while smirking on the phone. It's been 4 months and my mom hasn't gotten a check in the mail. After that incident, we refuse to go back and instead go to the Aveda Salon at Barton Creek Mall.
I'm new to Austin and had the bright idea to ombre my dark brunette hair last week. I've colored my hair a total of three times in my entire life and have serious trust issues when it comes to stylists (thanks to some horrible experiences in the past). However, being from NYC I always expect the best when it comes to high end salons. I wouldn't say I'm a hair snob, but I also don't mind paying for quality work. I find that it largely depends on the stylist and not so much the salon itself. I decided to get a consultation with Leah after hours of research. She had rave reviews all over the place and I figured this was a sure bet...
I visited the salon last Wed for the mandatory consultation and specifically went over what I wanted. Basically a Kate Beckinsale/Rachel Bilson/Victoria Secret model type of ombre look. Very natural looking with DARK roots and blended lighter strands. Simple enough, no? She even showed me her Pinterest page with the exact same photos and I felt like we were on the same page. She quoted me $200, not including the cut. I thought it was definitely on the high end, but I assumed I was going to be wowed. I returned that Friday and it went downhill from there.
The staff was extremely friendly and accommodating. Leah got started right away. Originally she said the entire process (color, cut & style) would take 2-3 hours max. Three hours later and she had just finished up with my color. She went on to work with another client while Amanda cut/styled my hair. Amanda was great, she did exactly what I asked for. However, once she started drying my hair I immediately panicked. My dark brunette hair had strands of violet red all over. Definitely not the golden caramel ombre I had asked for. I was literally in shock. Leah met me in the changing room before I left and seemed surprised with the result. She said there would be no charge and wanted me to give her a chance to fix it. I agreed and returned to Spruce yesterday.
I showed up first thing in the morning and Leah got started on my hair yet again. She was never very vocal about what happened the first time nor what she was doing this time around. She proceeded to add a toner 3 times and after another hour in the sink she called another stylist over to dry my hair. It's definitely lighter, but now looks look like a red/orange color as opposed to the golden/yellow tones I asked for. The texture of my hair feels awful and I actually have bleach stains on parts of my roots (which I specifically asked not to be touched). Before I left, Leah actually told me that ombre had touches of "orange and violet," which I definitely don't see evidence of in any of the photos I showed her. Although she never ended up charging me, I still don't feel like it justifies going through an experience like this. I'm also a bridesmaid in a wedding on Sunday to boot (note to self, do not mess with hair prior to major events).
The conclusion is this - my natural color is now a few shades lighter, random sections of my roots are bleached and I'm on my way to purchase a purple shampoo in hopes that it removes some of the brassiness. I'm really disappointed with the results and already have plans to go back to a dark brunette color at another salon downtown in a few weeks. For these prices, you should be walking out of the salon feeling like a celebrity. Sadly, not the case here.
Go see SHAWNA and BRENNA! – I moved to Austin about a year ago and had been looking for a new salon for a while and I was so excited when I found Spruce. The atmosphere is so chic and relaxing. Everyone is always extremely friendly and accommodating and talk about attention to detail. From their selection of drinks to the hand massage, I've never felt so special at a salon before.
I've seen Shawna and Brenna a few times. Every time Shawna does a flawless job on my highlights. They are always the perfect shade of blonde and natural looking and right to the scalp. She always takes time to do a consultation with me even though I've been to her before. And we always have a great time chatting! Brenna is amazing & always does a fantastic job on my hair cut. I love the way she blow drys my hair and she taught me how to actually use a round brush to get the look at home. I won't let anyone else touch my hair but the girls at Spruce Salon!
never been more happy with a Salon experience! – First let me say how I much I appreciate good service! Spruce knows how to treat people, love all things Aveda, love the hand massage and makeup tips, and yummy mimosas! Love the atmosphere too. On a recommendation I went to see Shawna for color and was bit nervous trying someone new. ....she talked to me for 15 minutes before we got started. I felt so confident we were on the same page. Results were great, I felt like a got a custom look created just for me. Love this place and Shawna. Very happy client.
SO HAPPY!!! – First of all - I am NO relation or friend with anyone at Spruce.
Jo cut my hair today and she did such a great job that I wanted to cry with happiness. I moved to Austin 5 years ago -and have been searching all that time for someone who knew what they were doing. I have struck the goldmine with Jo at Spruce. From the moment I walked in I was treated like a VIP. Everyone was so gracious. It was a lovely experience and best of all - a spectacularly good haircut and styling. Perfection!
It is Spruce?s goal to provide everyone with the best customer care and service. We are grateful to have you present in our salon, to our knowledge you always left happy and eager about your color & cut-even going ahead to prebook your next appointments. We apologize if there was a lack of communication, but would have appreciated communicating prior to a public forum regarding these serious accusations. Please accept our apology & contact us so we can work towards a resolution.
Great Salon and Service! – Moved to the area a couple of years ago and have struggled to find a stylist I have loved. Searched on the web and found all the positive comments about Spruce Salon and was a bit skeptical given all the great comments, but am a believer now. Had a great cut from Ashley today and the head massage and hot towel were an added bonus I was not expecting. Sometimes when you go somewhere new the conversation seems awkward, but not with Ashley - she was totally wonderful. Would definitely recommend Ashley and the salon. Looking forward to having my daughter's hair cut there as well.
Love my hair! Go see Shawna!!! – Love love love this salon. I just moved to the area and had no idea where to go. I heard through a couple friends that I needed to try out Spruce. The atmosphere was really cool and everyone was friendly. Shawna did my color and styled my hair. I usually get a little anxiety before I let someone new color my hair but Shawna made me feel so comfortable and she did an amazing job. Already have my next appointment set up. So lucky to find my "new salon home" on my first try here in Bee Cave!
We are so pleased to hear that we are your new salon home! We look forward to seeing you at your next appointment!
so happy – just moved to this area and had to find a new hair stylist. I picked Spruce because I like the products they use. I got my hair high/low lighted by Leah and she did a fantastic job. It is not easy to find the right shade if you are blond. She knew exactly what I wanted and it turned out perfectly.
After the coloring I got a cut by Joe and my hair looked beautiful and healthy again. I love this salon and will be back for sure. Everybody was so friendly, the salons interior is stylish and it is very relaxing. Did I mention that Leah gave me a hand massage during the coloring? So happy I found the perfect salon right away!
Welcome to Austin! Leah is such a great colorist and Jo is so talented. We appreciate your kind review. Thank you for being our guest and we look forward to your next visit.
great style and attitude – Took my teenage daughter in for a wash and cut. Many previous attempts to get the right cut had led to disappointment at various salons. Not the case here. Jo was her stylist and did a fantastic job on my daughter's long curly tresses. She was also incredibly helpful; after the cut, she showed my daughter how to style her new do and apply products at home on her own. The owner, Leah, is awesome too. Thumbs up.
Your daughters hair looked awesome! We are so happy that you and your daughter had a fantastic experience at Spruce. Jo is a great hair stylist and teacher!
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